Billing matters often go unnoticed until an unexpected charge catches us by surprise, such as an automatic subscription renewal. This comprehensive guide aims to clarify how refunds work with Total Values Plus, detailing eligibility criteria and the straightforward steps you can take to request your money back efficiently. Whether you're seeking a refund for a recent transaction or simply looking to understand the process, this guide is here to assist you every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account username.
Order Details: The specific transaction ID for the purchase you are seeking a refund for.
Purchase Confirmation: A copy of the email receipt or confirmation that was sent after your purchase.
Reason for Refund: A clear statement explaining why you’re requesting the refund, as required by Total Values Plus.
Service/Product Access: Relevant screenshots or documentation indicating any issues or problems you encountered with the service or product.
Subscription Information: If applicable, details on your subscription plan, including start date and billing cycle.
Previous Correspondence: Any email exchanges or correspondence regarding your issue with Total Values Plus.
Payment Method Details: The payment method you used for the transaction, such as credit card or PayPal information.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
Amazon Pay
4-6 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Total Values Plus
Total Values Plus offers a range of subscription-based services designed to provide users with access to valuable resources and promotions. Understanding your eligibility for a refund is essential should you encounter situations where a service may not meet your expectations or if your subscription needs change. Below are a few specific situations relevant to users of Total Values Plus that might qualify for a refund:
Service Not Accessible: If you find that you are unable to access the service due to technical difficulties that persist despite troubleshooting efforts, you may be eligible for a refund for the affected period.
Account Cancellation Within Trial Period: If you cancel your subscription within a specified trial period and prior to any billing, you might qualify for a refund of any initial fees incurred.
Subscription Downgrade: If you decide to downgrade your subscription and the new subscription plan results in a different billing amount, you may be eligible for a pro-rated refund based on the remaining time left in the billing cycle.
Service Availability Changes: Should there be a significant change in the services offered (like the removal of key features), users might be eligible for a refund on their current billing cycle if it affects their usage.
Billing Duration Discrepancies: If there is a misunderstanding regarding the duration for which the service was billed (e.g., an extended service period not recognized by the user), clarification may lead to eligibility for a refund based on the resolved situation.
For all refund inquiries, it’s best to have all pertinent account information at hand, as this will assist in assessing your eligibility more efficiently. Total Values Plus strives to cater to user needs and to address all questions regarding subscriptions and billing.
Step-by-Step Process to Request Your Total Values Plus Refund Like a Pro
If you purchased through Total Values Plus.com:
Visit the Total Values Plus website and log into your account.
Navigate to the Account Settings section.
Locate the Subscription or Billing History option.
Identify the specific transaction you wish to refund.
Select the Request Refund option near the transaction details.
In the reason field, mention that the subscription renewed without notice.
Submit your request and wait for a confirmation email from customer support.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Total Values Plus subscription.
Tap Cancel Subscription if necessary.
Return to the App Store and go to your account settings.
Find the Purchased section and select Total Values Plus.
Scroll to find the Report a Problem link next to the transaction.
Choose a problem type and mention that your account was unused.
Submit your report for review.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) and select Account.
Go to the Purchase History section.
Find the Total Values Plus transaction.
Tap the transaction, then select Refund.
In the reason box, state that the subscription renewed without notice.
Hit Submit to request your refund.
If you purchased through Roku:
Access your Roku device and navigate to the Home screen.
Scroll down to Streaming Channels and select it.
Go to My Channels and find Total Values Plus.
Highlight the channel and press the * button on your remote to open options.
Select Manage Subscription.
Select Cancel Subscription if needed.
Visit the Roku website and log into your account.
Go to the My Account page and find Order History.
Locate your Total Values Plus charge and click on Request a Refund.
Provide a brief reason emphasizing that you did not receive prior notice for renewal.
Submit your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Total Values Plus for Refund
Script
Copy
Subject: Refund Request – Total Values Plus Account [Your Email]
Dear Total Values Plus Customer Service,
I am writing to formally request a refund due to [describe reason].
The total amount I would like to request for the refund is [Amount].
Attached to this email, you will find the relevant documentation for your review.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
This status indicates that your refund is in line to be reviewed; please allow up to 3 business days for initial processing.
Processing
Your refund request is currently being processed.
Your refund is being reviewed and processed; you can expect a resolution within 5 business days.
Refunded
Your refund has been successfully completed and funds returned.
Your account has been credited. Please check your bank statement; processing times may vary by bank.
Partially Refunded
A portion of your refund has been processed successfully.
You will see the credited amount in your account shortly, reflecting only the returned portion of your item(s).
Completed
The refund process is fully completed.
All aspects of the refund are finalized, and you no longer need to take action. Thank you for your patience!
Canceled
Your refund request has been canceled.
This may require further action on your part if you still wish to pursue the refund. Please contact customer service for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Total Values Plus, users often navigate a variety of account management situations that occasionally lead to successful refund claims. Here are some real user scenarios that highlight how various circumstances resulted in refunds:
Subscription Change Request: A user decided to upgrade their subscription plan midway through the billing cycle. After realizing that the payment for the new plan was processed before the current cycle ended, they reached out to customer support. The team confirmed the policy of prorating the upgrade, and the user received a refund for the difference in charges accordingly.
Accidental Double Order: A regular customer placed an order for a popular product but, due to a browser refresh, unintentionally placed the same order twice. Upon noticing the duplication, they contacted Total Values Plus support. The team promptly identified the issue and issued a refund for the extra order without any inconvenience to the user.
Service Interruption: A user experienced a temporary interruption with their digital service offering due to system maintenance. After the service was restored, the user inquired about the interruption's impact on their billing. Total Values Plus acknowledged the inconvenience and provided a credit to the user’s account for the days the service was unavailable, reflecting a commitment to customer satisfaction.
Promotion Overlap: A user mistakenly applied a promotional discount to a new subscription plan but realized too late that they were ineligible due to their previous account status. Upon contacting customer support for clarification, they were guided through the terms and received a refund for the promotional portion of the subscription fee, simplifying their account experience.
The Easiest Way to Get a Total Values Plus Refund
If you're frustrated trying to get a refund from Total Values Plus—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Total Values Plus is simple and efficient. Here’s a detailed guide on how to stay updated on your refund progress.
Check Your Email Updates: Total Values Plus sends timely email notifications regarding the status of your refund. Look for emails with the subject line "Refund Update" to stay informed.
Use the Total Values Plus App: If you have the Total Values Plus mobile app, navigate to the "Orders" section. Here you can view your refund status in real-time and receive in-app notifications directly.
Visit Your Account Dashboard: Log into your account at totalvaluesplus.com and head to your account dashboard. Under the "Order History" tab, you will find detailed information about your refund statuses, including any pending or completed refunds.
Check the Billing Section: Go to the "Billing" section in your account settings. This area will provide a clear overview of all financial transactions, including specific details about pending refunds.
Monitor Refund Progress Information: Total Values Plus typically provides updates like "Refund Requested," "In Process," and "Refund Completed." These statuses give you a clear view of where your refund stands.
Utilize Customer Support: If you're unsure about your refund status or have questions, reach out to Total Values Plus customer support via the contact form available within your account. They can provide specific information on your refund request.
FAQ
If you forget to cancel your subscription on time, refunds may not be guaranteed as it depends on the specific terms of your agreement. However, we recommend reaching out to customer support to discuss your situation, as they may be able to assist you based on individual circumstances.
Refund processing times can vary depending on your bank or payment method. Typically, you can expect to see the refunded amount reflected in your account within 5 to 10 business days after the refund is initiated. Please check with your financial institution for exact timelines as they may differ.
If you see a charge but do not have an active subscription, please begin by checking your account details on our website to confirm your subscription status. If you still have questions or believe there has been an error, contact our customer support team with your transaction details for assistance.
If you are unable to obtain a refund directly from Total Values Plus, consider reaching out to their customer service team again for further assistance. You may also explore escalating your issue within their support system, ensuring you provide all relevant account details. Reviewing any terms and conditions related to refunds may also provide additional insights.
If Total Values Plus refuses to issue a refund, you may want to review their refund policy to ensure that you understand the guidelines they follow. Additionally, consider reaching out to their customer support team again for further clarification on your request or to discuss your specific situation. Checking your account details for any relevant information that may support your case could also be beneficial.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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