It's not uncommon for users to overlook billing details until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process on TOTALLEGAL.COM smoothly. We will clarify who is eligible for a refund and provide step-by-step instructions to request your money back quickly and efficiently. Our aim is to ensure you feel supported and informed throughout the entire process.
What You Should Prepare Before Applying For Refund
Account Details: Ensure you have your account login information handy, including the email address associated with your TOTALLEGAL.COM account.
Transaction ID: Locate the transaction ID or order number for the service or subscription you wish to refund. This can usually be found in your account history or confirmation email.
Subscription Information: Note the type of subscription (e.g., monthly, annual) and the date of the last payment to determine if you are within the refund window.
Service Agreement: Review any relevant service agreement or terms of service documents that outline the refund policy.
Documentation of Service Usage: Prepare any records of your usage of the service, which may include screenshots, emails, or chat logs, demonstrating issues or problems you encountered.
Reason for Refund: Clearly articulate your reason for requesting a refund, as a well-defined reason can expedite the process.
Contact Information: Have your current contact information handy to facilitate timely communications with customer support.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
3-5 working days
Debit Card
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from TOTALLEGAL.COM
TotalLegal.com offers a variety of legal services, including document preparation and legal advice, typically through a subscription model. Understanding your rights as a user and the circumstances under which you may qualify for a refund is essential for managing your support needs effectively.
Refund eligibility at TotalLegal.com is generally determined by the nature of the services provided and your account status. Here are some specific situations that might be relevant:
Service Dissatisfaction: If you feel that the legal services provided do not meet the described standards or expectations, you may inquire about options for a refund based on your satisfaction.
Subscription Cancellation: Users who have canceled their subscription may have questions regarding their account status and any charges related to their service, particularly if the cancellation was processed during a billing cycle.
Billing Errors: If you notice discrepancies in your billing statement related to the services subscribed to, this can raise questions about payment accuracy and potential refunds.
Service Interruption: Instances where services are unexpectedly unavailable might raise eligibility considerations for refunds, particularly if the service impact significantly interferes with usage.
Trial Period Terms: Users who have taken advantage of a trial period may have specific rights regarding the transition to a paid subscription, which could include eligibility for a refund if the terms were not clearly communicated or agreed upon.
It’s important to review TotalLegal.com’s policies for specific guidance regarding refund eligibility, as these scenarios may apply based on your individual circumstances and account interactions.
Step-by-Step Process to Request Your TOTALLEGAL.COM Refund Like a Pro
Scroll down and click on the "Contact Us" link found at the bottom of the page.
Choose the appropriate category related to billing or refunds.
Fill out the contact form, including your account details.
In your message, include details such as:
Mention that your subscription renewed without notice.
State that the account has been unused since the last charge.
Submit the form and wait for a confirmation email from customer support.
Follow up within a week if you do not receive a response.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Tap on Subscriptions.
Find TOTALLEGAL and tap on it.
Select Cancel Subscription (if necessary). Then tap on Report a Problem in the App Store.
Choose Request a refund and provide your reason.
Indicate that the subscription automatically renewed without prior notice.
Note that you didn’t utilize the service.
Complete the form and submit it for review.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines) in the upper left corner.
Select Account.
Scroll down to Purchase History and find the TOTALLEGAL transaction.
Tap on the transaction to open its details.
Select Request a refund and follow the prompts.
Mention the subscription renewed unexpectedly.
State that the service was not utilized.
Submit your refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Hover over your username in the upper-right corner and select My Account.
Scroll to find the Billing Information section.
Locate the TOTALLEGAL subscription and click on it.
Select Cancel Subscription (if necessary).
Go to the Help section on the Roku website.
Navigate to Billing Issues and fill out the contact form.
State that you were charged unexpectedly.
Indicate that the account has remained unused since the last renewal.
Submit your refund request and wait for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation associated with my account. [describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation for your reference.
I would appreciate your confirmation regarding this refund request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet processed.
Your request is being reviewed. Please allow up to 3 business days for processing.
Processing
The refund is currently being processed by TOTALLEGAL.COM.
The refund is in progress. Expect to see the funds in your account within 5-7 business days.
Refunded
The refund has been completed and the amount credited back to your payment method.
You should see the refund amount reflected in your account shortly.
Partially Refunded
A partial refund has been issued based on the conditions of your request.
Only part of your payment has been refunded. Check your transaction for details.
Completed
The entire refund process is finalized and closed.
Your refund request is fully resolved.
Canceled
The refund request has been canceled and will not be processed.
If you wish to request again, please submit a new refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At TOTALLEGAL.COM, users often seek assistance with various legal documents and subscription services. Here are some real user scenarios where refunds were successfully claimed, highlighting common interactions and account management questions.
Subscription Overlap: A user realized that they had unknowingly subscribed to two different legal service plans within the same month. After reviewing their account, they contacted customer support to clarify their subscription status and requested a refund for the duplicate subscription. The support team promptly processed the refund, ensuring the user had a clearer understanding of their plan options.
Service Upgrade Confusion: A customer decided to upgrade their subscription for enhanced document access but later found that the features were not as needed. Upon reaching out to TOTALLEGAL.COM support for assistance, the user expressed their desire to revert to the previous plan. The team facilitated the downgrade and refunded the difference in subscription costs, making the transition smooth.
Document Preparation Delay: A user was expecting their custom legal document to be delivered within a specific timeframe but faced unexpected delays. After contacting customer service for an update, the user was offered a full refund since the service did not meet the promised timeline. This resolved their issue while maintaining user satisfaction.
Account Cancellation Insight: When a user wanted to cancel their subscription, they were unsure about potential impacts on their legal document access. Upon contacting support, they received guidance on cancellation terms and were offered a partial refund for the unused portion of their service, addressing their concerns while ensuring clarity on the cancellation process.
The Easiest Way to Get a TOTALLEGAL.COM Refund
If you're frustrated trying to get a refund from TOTALLEGAL.COM—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently is important to ensure that you stay informed about your financial transactions with TOTALLEGAL.COM. Here are some specific tips to help you effectively track your refunds:
Email Updates: TOTALLEGAL.COM communicates refund status updates via email. Ensure you check your inbox for emails titled "Refund Status Update" to get the latest information about your refund progression.
Account Dashboard: Log in to your TOTALLEGAL.COM account and navigate to the Billing section of your account dashboard. Here, you will find a comprehensive view of your refund requests and their current statuses.
Order History: In the Order History section, you can track all your past transactions, including any ongoing refund requests. This section will display the refund amount and its approval status.
In-App Notifications: If you are using the TOTALLEGAL.COM mobile app, enable notifications to receive real-time updates about your refund status directly on your device.
Refund Tracking Tools: TOTALLEGAL.COM provides specific tracking tools within the Billing section, which allow you to view detailed information on the refund process, including estimated processing times and any required actions on your part.
FAQ
If you forgot to cancel your subscription on time, refunds are not typically provided. However, we recommend reaching out to our customer support team to discuss your situation, as they may be able to offer assistance or alternatives.
Refund processing times can vary based on your financial institution. Typically, you can expect the refund to appear in your account within 5 to 10 business days after the request has been processed. It's always a good idea to check with your bank for specific timelines.
If you see a charge but do not have an active subscription, please check your account for any past services or subscriptions that may have led to this charge. If you still need assistance, contact TotalLegal's customer support directly for clarification and guidance on resolving the issue.
If you're unable to secure a refund directly from TOTALLEGAL.COM, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system to ensure your concerns are reviewed thoroughly. Additionally, reviewing your account details and any applicable policies may provide further insight into your options.
If TOTALLEGAL.COM refuses to issue a refund, consider reviewing their refund policy to gain clarity on their terms. Additionally, you may want to reach out to their customer support team again for further assistance or clarification on your specific case. It's also helpful to check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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