How to Get a TOUGH GIRLS Refund

• Order Number: Locate your unique order number associated with your purchase from TOUGH GIRLS.
• Transaction ID: Gather the transaction ID provided by the payment processor used for your order.
• Email Confirmation: Have the original email confirmation of your order available as proof of purchase.
• Product Tags: If applicable, include any tags or labels that were part of the item if it's a return due to quality issues.
• Account Information: Be ready to provide your registered email address or account username on TOUGH GIRLS.
• Reason for Refund: Clearly outline the reason for the refund request, referencing specific product issues or service discrepancies.
• Photographic Evidence: If there are defects or problems, prepare photos of the products to support your case.
• Timeline of Purchase: Make note of the date you purchased the item and when you discovered the issue.

*Working days are Monday to Friday, and don't include public holidays.

At TOUGH GIRLS, we are dedicated to providing our users with engaging content and experiences centered around health, fitness, and empowerment. We understand that circumstances can arise where users may seek refunds, and we aim to clarify the eligibility criteria relevant to our services.

Refund eligibility may apply in specific situations based on the nature of our offerings. Users are encouraged to review the following scenarios to determine if they may qualify for a refund:

• Event Cancellations: If a user registers for a live event hosted by TOUGH GIRLS that has been canceled, they may be eligible for a refund of their registration fee.
• Subscription Services: For users utilizing our subscription-based content, if they choose to cancel their membership within the trial period and have not accessed premium content, they might be eligible for a refund.
• Membership Access Issues: Users encountering consistent login issues or access problems that prevent them from utilizing paid features may inquire about potential refunds for the disrupted service period.
• Merchandise Returns: For physical products purchased through TOUGH GIRLS, if items are received damaged or defective, users may qualify for a refund upon returning the merchandise in accordance with our return policy.

We strive to address all inquiries with care and support, ensuring that our users' experiences with TOUGH GIRLS are positive and fulfilling. Users seeking clarification on their specific circumstances are encouraged to reach out to our customer service team for assistance.

At TOUGH GIRLS, our community thrives on resilience and empowerment. However, as users navigate their journeys with us, occasional issues arise that lead to successful refund claims. Here are some specific scenarios:

• Subscription Plan Change: A user realized that their fitness plan did not include the specific classes they wanted. They promptly reached out to customer support to update their subscription, and once the change was confirmed, a refund for the remaining balance was processed without any issues.
• Unused Workshop Credits: A member purchased credits for our exclusive workshops but was unable to attend due to unforeseen circumstances. After contacting support, they requested a refund for their unused credits, which was granted as per the refund policy.
• Shipping Return: A customer ordered a product from our online store but found that it did not meet their expectations once it arrived. After following the return instructions, they received a full refund for the returned item, all facilitated by our user-friendly return process.
• Account Downgrade: A user decided to downgrade from a premium membership to a basic plan. Upon confirming the downgrade, they noticed a billing discrepancy. They contacted TOUGH GIRLS support, and their account was adjusted accordingly, resulting in a prompt refund for the difference in plans.

Tracking your refund status efficiently with TOUGH GIRLS is straightforward, thanks to our dedicated communication channels and user-friendly interface. Here's how to stay updated on your refund progress:

• Email Notifications: Keep an eye on your inbox! TOUGH GIRLS sends refund update emails that include important details such as the refund amount and the expected timeline for processing. Make sure to check your spam folder if you don't see these emails in your main inbox.
• In-App Notifications: If you’re using the TOUGH GIRLS mobile app, you can receive timely updates directly through push notifications. These alerts will notify you of any changes in your refund status.
• Account Dashboard: For a comprehensive view, log into your TOUGH GIRLS account and navigate to the Order History section in your dashboard. Here, you can see the status of your refunds alongside all your past purchases.
• Billing Section: In your Billing Settings, you can find detailed information about ongoing refunds. This includes processing times and whether your refund has been initiated successfully.
• Refund Progress Updates: TOUGH GIRLS provides specific updates on your refund's progress. You will be informed when your refund is being processed, when it has been approved, and when it has been issued back to your original payment method.
• Customer Support: If you need more urgent updates or have concerns, don’t hesitate to reach out to our customer support through the Help Center. They can provide real-time information about your refund status.