Many users often overlook billing matters until an unexpected charge catches them by surprise, such as an automatic subscription renewal. This guide is designed to clarify how TrackingMore refunds operate, who is eligible for them, and the straightforward steps to request your money back quickly. By following this guidance, you can navigate the refund process with ease and gain a better understanding of your billing options.
What You Should Prepare Before Applying For Refund
Your TrackingMore Account Information: Ensure you have your username and associated email address handy to log into your account.
Transaction ID: Locate the specific transaction ID for the service or subscription you wish to refund, found in your payment confirmation email.
Purchase Date: Have the date of the transaction ready to expedite the refund process.
Service Plan Details: Be clear about the subscription plan you are using, including any features and billing cycle dates.
Reason for Refund: Prepare a concise explanation for requesting the refund, as this may be required by the TrackingMore support team.
Proof of Payment: Attach any relevant payment confirmations or invoices that highlight the charge you wish to dispute.
Correspondence Records: Include any previous communication with customer service related to this transaction or refund to support your case.
Copy of Terms of Service: Familiarize yourself with the refund policy outlined in TrackingMore’s terms to ensure your request is compliant.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
Alipay
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from TrackingMore
At TrackingMore, we provide comprehensive tracking solutions to businesses and individuals looking to manage shipping and logistics information. Understanding the specific circumstances under which users may qualify for a refund is essential for ensuring a smooth experience with our service. Refund eligibility typically focuses on account management, service accessibility, and subscription terms, rather than errors or issues caused by TrackingMore.
Subscription Cancellation: Users who have canceled their subscription within the specified trial period may qualify for a refund for the remaining unused days, as long as the cancellation is processed correctly.
Service Downtime: If a service disruption occurs and significantly impacts tracking functionality, users may be eligible for a refund corresponding to the duration of the downtime, provided it affects their account usage.
Account Setup Issues: Users who experience difficulties during the initial account setup phase that prevent access to essential features might qualify for a refund, particularly if these issues arise during the trial period.
Subscription Upgrade or Downgrade: If users upgrade or downgrade their subscription plan and find that the service does not align with their needs as described, they may be eligible for a partial refund of the upgrade fee, provided they report the issue within the applicable time frame.
Billing Errors: In cases where users identify discrepancies in billing for their subscription plan, such as being charged for additional features that were not requested, they may qualify for a refund related to those specific charges upon verification.
Step-by-Step Process to Request Your TrackingMore Refund Like a Pro
If you purchased through TrackingMore.com:
Log into your account on trackingmore.org.
Navigate to the Support or Help Center section, usually found at the bottom of the homepage.
Select Contact Us or Submit a Request.
Choose Billing Inquiry from the dropdown menu.
In the message box, state that you want a refund for your recent membership renewal.
Mention that you were not aware of the renewal date or that it renewed without prior notice.
Specify that your account has not been actively used if applicable.
Fill in the required details like your account email and the date of the charge.
Submit the request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top.
Tap Subscriptions.
Find and select the subscription to TrackingMore.
Tap on Cancel Subscription (if necessary), then select Report a Problem.
Choose Request a Refund and describe your reason for the refund.
Indicate that the subscription renewed unexpectedly.
Highlight that the account was not used during the billing period.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions and find your TrackingMore subscription.
Tap Manage, then select Cancel Subscription.
After cancellation, return to the Payments & Subscriptions section.
Tap on Refund next to the subscription you want a refund for.
In the request form, mention that the renewal happened without notice.
Describe any lack of usage or dissatisfaction with the service.
Submit the request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to the My Account section.
Select Manage subscriptions.
Find the TrackingMore subscription.
Click on Cancel Subscription (if needed).
Scroll to the bottom of the page and select Contact Support.
Choose the Billing category.
In your message, indicate that you want a refund for your subscription.
Point out that the renewal was not anticipated.
Emphasize that the account has remained unused if that applies.
Fill in the other required details and submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
My name is [Your Name] and my account is associated with the email address [Your Email]. I am writing to inquire about a billing situation that occurred on [Billing Date]. The details are as follows: [describe reason].
I would like to request a refund of [Amount]. I have attached relevant documentation to support my request.
Could you please confirm the status of this request within 3-5 business days? I can be reached at [Your Phone Number] should you need any further information.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is submitted and is waiting for approval.
This status means your request is under review. Approval can typically take 1-3 business days.
Processing
Your refund is being processed by the merchant.
Processing usually takes 3-5 business days. Check back for updates.
Refunded
Your refund has been successfully issued.
The funds should now be on their way back to your original payment method. This can take 3-10 business days depending on your bank.
Partially Refunded
Only a portion of your refund request has been approved.
You will receive a partial amount back. Check your email for details about the refunded amount.
Completed
The refund process is finished, and all funds have been settled.
You can expect all transactions to be updated in your account. Thank you for your patience!
Canceled
Your refund request has been declined or canceled.
You will not receive a refund. If you have questions, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
TrackingMore provides robust shipment tracking solutions tailored to e-commerce businesses. Here are a few realistic scenarios where users successfully claimed refunds while managing their accounts with TrackingMore:
A small online retailer noticed that their tracking plan was upgraded automatically, leading to a payment for a higher tier they hadn't intended to use. After reviewing their usage, the retailer contacted TrackingMore and clarified their need for the lower tier. TrackingMore promptly processed the refund for the excess charge and downgraded the account to the original plan.
An indie bookshop faced an unexpected shipment delay with their tracking services due to a technical update. After reaching out to customer support, they requested a temporary halt of their subscription during the downtime. TrackingMore acknowledged the situation and issued a refund for that billing cycle, recognizing the disruption.
A gardening supply store planned to use TrackingMore for a seasonal campaign but realized after a few weeks that they were over their order threshold without utilizing the service fully. Upon reviewing their account, they communicated their intentions to change their subscription to a more suitable plan. TrackingMore granted a refund for the unused portion of the previous billing cycle while transitioning them to the new plan.
A local boutique mistakenly subscribed for a monthly tracking plan instead of the annual one they intended. Once they recognized this error in their account settings, they reached out to TrackingMore support for assistance. The team efficiently processed their request, offering a refund for the difference and switching their subscription to the annual plan as per their original intent.
The Easiest Way to Get a TrackingMore Refund
If you're frustrated trying to get a refund from TrackingMore—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with TrackingMore can streamline the process and minimize any concerns about your order. Here are some specific tips on how to stay updated on your refund status:
Email Notifications: Check your email for updates from TrackingMore. They send automatic email notifications regarding refund progress, which include milestone updates and expected timelines.
In-App Alerts: If you’re using the TrackingMore mobile app, keep an eye out for in-app notifications. These alerts provide real-time updates on your refund status, directly to your device.
Account Dashboard: Log into your TrackingMore account and navigate to the Order History section. Here, you can view detailed information regarding all your orders, including any refunds that are in processing.
Billing Section: For specific refund tracking, check the Billing section of your account. This area will show any financial transactions related to your purchases and their current refund status.
Detailed Progress Updates: TrackingMore provides comprehensive updates about your refund’s progress, including what stage it’s in (e.g., requested, processed, or refunded) and any relevant timelines.
Merchant-Specific Features: Some merchants partnering with TrackingMore may offer additional tools for tracking refunds, like direct links to their customer service or specific FAQs related to refunds, which can be accessed from your order details page.
FAQ
If you forgot to cancel your subscription on time, refunds may not be possible as per the terms of service. However, it's best to reach out to TrackingMore's customer support for assistance; they may be able to review your specific situation and provide guidance.
Refund processing times can vary depending on your payment method and bank policies. Generally, it may take between 5 to 10 business days for the refund to appear in your account after it has been processed by TrackingMore.
If you see a charge from TrackingMore but do not have an active subscription, please first check your account details to ensure that your subscription status is accurate. If you still have questions or need assistance, reach out to TrackingMore's customer support for clarification and further help.
If you're unable to secure a refund directly, consider reaching out to TrackingMore's customer service once more for further assistance. Additionally, you may explore escalating your inquiry within their support system or reviewing your account details for any potential resolutions.
If TrackingMore is unable to issue a refund, it may be helpful to thoroughly review their refund policy to understand your eligibility. Additionally, you can consider reaching out to their customer support team again for clarification or to discuss any specific concerns regarding your request. Checking your account details for any relevant information might also assist in resolving the issue.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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