Many users often overlook billing details until an unexpected charge catches them off guard, especially with automatic subscription renewals. This guide is designed to clarify how Trading Edges handles refunds, outlining eligibility criteria and providing a straightforward process for requesting your money back promptly. We aim to make this experience as seamless as possible, ensuring you have the support you need.
What You Should Prepare Before Applying For Refund
Account Information: Your Trading Edges account email and username to identify your subscription.
Transaction ID: The unique transaction ID from your purchase; this can usually be found in your payment confirmation email.
Date of Purchase: The specific date when you subscribed or made the purchase for accurate record-keeping.
Reason for Refund: A clear explanation outlining why you are seeking a refund, which is pertinent for processing your request.
Subscription Details: If applicable, specify your subscription plan and any relevant upgrade or downgrade history related to your account.
Proof of Payment: A copy of the payment receipt or confirmation that includes the amount paid and payment method used.
Feedback or Correspondence: Any previous correspondence with Trading Edges support regarding the product or service that may support your refund claim.
Technical Issues: If you're claiming a refund due to technical difficulties, include specific details of any incidents or issues faced.
Cancellation Confirmation: If you've already canceled your subscription, include proof or any confirmation received for the cancellation.
Compliance with Refund Policy: Ensure that your request adheres to the specific refund policy outlined by Trading Edges, which should be referenced wherever necessary.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Cryptocurrency
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Trading Edges
At Trading Edges, we value transparency and strive to provide clear guidelines regarding our users' rights and eligibility for refunds. As a platform offering data-driven trading strategies and educational resources, we understand that users may have varying experiences based on their engagement with our services. Here, we outline specific scenarios where users might be eligible for a refund based on their subscription and usage of our offerings.
Subscription Cancellation Period: Users who cancel their subscription within the designated cancellation window prior to the next billing cycle may qualify for a refund for any unused portion of their subscription fee.
Account Access Issues: If a user experiences technical difficulties that prevent them from accessing their purchased services for an extended period, they might be eligible for a partial refund, contingent on the resolution of the issue.
Inaccurate Service Deliverables: Users who find that the services or products received differ significantly from those described at the point of purchase may qualify for a refund, provided adequate documentation is submitted for review.
Subscription Downgrade: In cases where a user opts to downgrade their subscription level mid-cycle, they may be eligible for a pro-rated refund for the difference in subscription fees, applicable from the date of the downgrade.
Payment Processing Errors: If a user identifies discrepancies due to payment processing errors, they may submit a request for a review and potential adjustment, which could lead to a refund if warranted.
We encourage users to review their individual account details and reach out to our customer service for clarification or to initiate any refund requests based on the outlined scenarios.
Step-by-Step Process to Request Your Trading Edges Refund Like a Pro
If you purchased through Trading Edges.com:
Visit the website quantifiedstrategies.com.
Scroll down to the bottom of the page and click on "Contact".
Choose a method for communication, preferably email.
In your message, include your subscription details, such as the email associated with the account and the date of the last charge.
Mention that you would like a refund because the subscription renewed without notice.
State that the account was unused since the last charge.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Trading Edges subscription.
Select Report a Problem and choose Request a Refund.
In your message, state that the subscription was charged unexpectedly.
Emphasize that you did not use the account since the last renewal.
Follow the prompts to complete your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find your Trading Edges subscription and tap on it.
Tap on Cancel Subscription.
Next, go back to the Menu and scroll down to Account.
Choose Order History, find the recent charge, and select it.
Tap on Report a Problem and choose Request a refund.
State that the subscription renewed without notice and that you have not used it.
Submit your request and await the confirmation email.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select your Profile icon in the top-right corner.
Click on Account settings.
Navigate to Manage account and find your subscription.
Locate the option to Cancel Subscription.
Once cancelled, send a message to Roku customer support.
In your message, explain that the subscription renewed unexpectedly.
Mention that the account wasn't used after the last charge.
Submit your request for a refund, awaiting their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached are the relevant documents for your reference.
I kindly request confirmation of my refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will be notified once your request is under review, which typically takes 1-3 business days.
Processing
Your refund is being reviewed and is in the approval stage.
Check your email for additional information or required actions. This phase can take up to 5 business days.
Refunded
Your refund has been approved and processed.
The funds should appear in your account within 3-7 business days, depending on your bank.
Partially Refunded
Only a portion of your refund request has been approved.
You will receive an email detailing the amount refunded and the reasons for the partial refund.
Completed
The refund process is fully completed, and no further action is needed.
You can now access your funds and confirm the transaction in your statements.
Canceled
Your refund request has been canceled, often due to user action.
If you believe this is an error, please contact customer support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Trading Edges, users sometimes encounter situations where they may need to request a refund. Below are several realistic scenarios where users successfully claimed refunds:
Accidental Subscription Renewal: A user intended to cancel their monthly subscription but inadvertently missed the deadline. Upon realizing the mistake, they reached out to Trading Edges support and were able to receive a refund for the latest charge after confirming their account status.
Service Interruption: A trader experienced a temporary disruption in access to premium trading signals due to technical issues. After notifying Trading Edges and explaining the impact on their trading strategy, they were granted a refund for the month they were unable to utilize the service effectively.
Incorrect Billing for Plan Changes: A user decided to upgrade to a higher-tier subscription but was mistakenly billed for the original plan. After contacting customer service, they clarified the situation and received a prompt refund for the difference in charges while having their plan upgraded successfully.
Trial Period Evaluation: A user signed up for a free trial but found that the services did not align with their trading needs within the trial period. After reaching out before the trial concluded, they were able to cancel and secure a refund for any additional charges that could have been incurred beyond the trial.
The Easiest Way to Get a Trading Edges Refund
If you're frustrated trying to get a refund from Trading Edges—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently is crucial for a seamless experience with Trading Edges. Here’s how you can stay updated on your refund process:
Check Your Email Notifications: Trading Edges communicates refund updates via email. Look for emails from Trading Edges with subject lines including ‘Refund Update’ or ‘Refund Processed’ to stay informed about your refund status.
Monitor Your Account Dashboard: Navigate to your account dashboard on the Trading Edges website. Under the 'Order History' section, you can view the status of your refunds along with any relevant details.
Use the Mobile App: If you have the Trading Edges mobile app, you can receive in-app notifications about your refund. Enable notifications to get real-time updates directly on your mobile device.
Visit the Billing Section: Go to the ‘Billing’ section in your account settings. Here, you can find all transactions, including pending and processed refunds, along with estimated processing times.
Review Refund Progress Information: When viewing your refund status, Trading Edges provides specific information regarding the progress of your refund, including any pending actions or confirmations you may need to take.
Utilize Customer Support: If you still have questions, reach out to Trading Edges’ customer support team. They can provide detailed insights and updates regarding your refund status directly.
FAQ
Unfortunately, if you forget to cancel your subscription before the renewal date, we are unable to process a refund for that billing cycle. We recommend reviewing our cancellation policy and setting reminders in advance to help avoid this situation in the future.
Refunds from Trading Edges typically take 5 to 10 business days to process, depending on your bank's policies. Once approved, you will receive a confirmation email, and the funds should reflect in your account shortly thereafter.
If you see a charge but do not have an active subscription, please check your email for any confirmation or reminder messages related to past subscriptions. If you still believe the charge is incorrect, contact our support team directly with your transaction details for assistance in resolving the matter.
If you're unable to secure a refund directly from Trading Edges, consider reaching out to their customer service team again for further assistance. You might also explore the option of escalating your concerns within their support system to seek additional resolution. Additionally, reviewing your account details and transaction history could provide clarity on your situation.
If Trading Edges is not issuing a refund, you may want to review their refund policy to understand the terms and conditions that apply. Additionally, consider reaching out to their customer support again for clarification on the situation or to explore any other options that might be available. It's also helpful to check your account details to ensure everything aligns with their processes.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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