Many users only consider billing matters when an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work at Trading Mastery, who qualifies for them, and the streamlined steps to request your money back swiftly. With clear instructions and essential information, we're here to assist you in navigating the refund process confidently and efficiently.
What You Should Prepare Before Applying For Refund
Account Information: Your Trading Mastery account email and username for identification.
Transaction ID: The unique ID of the transaction you wish to request a refund for, found in your account's transaction history.
Purchase Date: The exact date of the purchase that you are seeking a refund for.
Payment Method: Details of the payment method used, such as credit card or PayPal information, to verify the transaction.
Refund Reason: A clear and concise explanation of the reason for your refund request to aid in processing.
Previous Correspondence: Any emails or messages previously exchanged regarding this transaction, if applicable.
Course Access: Confirmation on whether you have accessed any of the resources or courses associated with your purchase, as this may impact your eligibility for a refund.
Cancellation Confirmation: If applicable, any confirmation emails related to the cancellation of a subscription or service to support your claim.
Supporting Documentation: Screenshots or documents that provide context for your refund request, such as errors encountered or service dissatisfaction.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Cryptocurrency
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Trading Mastery
At Trading Mastery, users engage with a range of digital trading education services, which may include course subscriptions, webinars, and mentorship programs. Eligibility for refunds is determined by specific conditions related to the nature of these services. Users should familiarize themselves with the scenarios that might qualify them for a refund as they manage their subscriptions or evaluate their coursework status.
Cancellation Before Renewal: Users who cancel their subscription prior to the renewal date may be eligible for a refund of the latest payment within a specified time frame, depending on the terms at sign-up.
Service Dissatisfaction: If users feel that a course or program did not meet their expectations or was not delivered as described, they might be eligible for a refund if the request is made within the allowed period outlined in the service agreement.
Technical Issues: In cases where users experience persistent technical problems that hinder access to the services they subscribed to, they may qualify for a refund if they report these issues as stipulated in the troubleshooting policies.
Membership Levels: Users participating in tiered memberships may seek a refund or adjustment if they believe they did not receive the benefits of their selected tier due to service unavailability.
Early Termination of Programs: Users enrolled in limited-time programs or courses may be eligible for a partial refund if they withdraw due to unforeseen circumstances that align with the program's withdrawal policy.
It is recommended for users to review the specific terms associated with each service to ensure they understand their eligibility for refunds and how to proceed with any inquiries related to their account or subscriptions.
Step-by-Step Process to Request Your Trading Mastery Refund Like a Pro
If you purchased through TradingMastery.com:
Go to tradingmastery.com.
Scroll down to the bottom of the page and find the Contact Us link.
Click on the Contact Us link to open the support form.
Fill in your details:
Name: Enter your full name.
Email: Use the email associated with your subscription.
Subject: Type "Refund Request".
Message: Mention that your subscription renewed without notice and state that you haven't utilized the service.
Submit the form and wait for a confirmation email.
Follow up if you haven’t received a response within 3-5 business days.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Trading Mastery subscription and tap on it.
Scroll down and tap on Report a Problem.
Select the specific problem: Item didn’t work as expected.
In the description, mention that the subscription renewed without notice and you have not used it.
Submit your report.
If you purchased through Google Play:
Open the Google Play Store.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find and tap on Trading Mastery.
Tap Report a Problem.
Choose the reason: Subscription not needed.
In the additional info, explain that the subscription renewed without notice and you have not used it.
Submit your issue.
If you purchased through Roku:
Visit the Roku website and log in to your account.
Navigate to your Account > Manage Your Subscriptions.
Find Trading Mastery in your subscriptions list.
Click on Manage Subscription.
Select Request a Refund.
In the request details, state that the subscription renewed unexpectedly and was unused.
Submit your request and check for further instructions via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation for your reference.
Could you please confirm the status of my refund request within 3-5 business days?
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will receive a notification once your request is reviewed, typically within 3-5 business days.
Processing
Your refund is currently being processed.
Funds should be available to you within 5-10 business days, depending on your bank.
Refunded
The amount has been successfully refunded to your original payment method.
You will see the credit reflected in your account shortly, usually within 3-5 business days.
Partially Refunded
A portion of your request has been approved for refund.
The refunded amount will appear in your account. If you need further action, customer support will guide you.
Completed
Your refund process is complete.
You are no longer required to take any action.
Canceled
Your refund request has been canceled.
If you wish to pursue the refund again, please contact customer support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Trading Mastery, users often encounter situations where they seek refunds due to various circumstances related to their subscriptions and account management. Below are some realistic scenarios illustrating how users have successfully claimed refunds.
A User's Subscription Upgrade Inquiry: A user decided to upgrade their monthly plan to an annual subscription but accidentally was billed for both. Upon reaching out to Trading Mastery’s support team, they promptly received a refund for the extra charge and were able to enjoy the benefits of their new annual plan without hassle.
Service Interruption Resolution: A member experienced a temporary service interruption during a crucial live trading session. After contacting customer support, they explained the situation and promptly received a refund for that month’s subscription fee, ensuring no financial impact due to the service disruption.
Account Downgrade Clarification: After trialing an advanced course, a user decided to downgrade back to the basic subscription but was inadvertently charged for the advanced level. Upon verifying their account status with support, they had the charge reversed and were reinstated to their preferred subscription, feeling satisfied with the resolution.
Billing Cycle Adjustment: A user realized that their billing cycle didn’t align with their financial planning. They reached out to Trading Mastery support to adjust their billing schedule. After confirming the change, they were granted a pro-rated refund for the upcoming billing period, which allowed for better financial management.
The Easiest Way to Get a Trading Mastery Refund
If you're frustrated trying to get a refund from Trading Mastery—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Trading Mastery is straightforward and user-friendly. Follow these steps to stay updated on your refund progress:
Check Your Email: Trading Mastery communicates refund updates primarily through email. Look for messages from support@tradingmastery.com to find details regarding your refund initiation and processing status.
Account Dashboard: Log into your Trading Mastery account and navigate to your Account Settings. Here, you'll find a dedicated section for Order History, where you can view the current status of your refund request.
Mobile App Notifications: If you use the Trading Mastery mobile app, enable push notifications to receive real-time updates about your refund status, including when it's processed or if any actions are required.
Billing Section Monitoring: Within the Billing section of your account, you can track the specific status of your refund. This area provides details on the amount processed and the anticipated completion date.
Progress Indicators: Trading Mastery offers unique progress indicators that show the refund status as "Pending," "Processing," or "Completed." Use these indicators to gauge the timeline of your refund efficiently.
FAQ
Unfortunately, if users forget to cancel their subscription before the renewal date, refunds are generally not available. It's essential to manage your subscription carefully and keep track of renewal dates. For any specific concerns, we recommend reaching out to customer support for assistance.
Refund processing times can vary depending on your financial institution. Typically, refunds are processed within 5-10 business days from the date of approval, but it may take additional time for the funds to reflect in your account. We recommend checking with your bank for specific timelines.
If you see a charge but do not have an active subscription, please check your account for any previous subscription activity or trial periods that may have converted. If you still believe the charge is incorrect, contact our customer support team for assistance, and they will help clarify the situation.
If you are unable to obtain a refund directly from Trading Mastery, consider reaching out to customer service again for further assistance. You may also wish to escalate your inquiry within the support system to ensure your concerns are addressed. Additionally, reviewing your account details can help clarify any relevant information that may facilitate your request.
If Trading Mastery is unable to accommodate your refund request, consider reviewing their refund policy for any specific terms or conditions that might apply to your situation. Additionally, you can reach out to customer support once more for further clarification or assistance. Lastly, ensure your account details are up to date, as this may impact the processing of any refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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