For many users, billing concerns often take a back seat until an unexpected charge pops up, such as an automatic renewal of a TradingView Plus subscription. This guide is designed to clarify the refund process for TradingView Plus, outlining who is eligible for refunds and providing a step-by-step approach to request your money back swiftly and easily. Whether you're looking to understand your options or need assistance with a refund, we are here to help you navigate the process with confidence.
What You Should Prepare Before Applying For Refund
Account Information: Have your TradingView Plus account username and registered email address ready.
Subscription Details: Note the start date and type of your TradingView Plus subscription (monthly or yearly).
Transaction ID: Retrieve the transaction ID from your payment confirmation email or TradingView's billing section.
Refund Reason: Clearly articulate the reason for your refund request, whether it's due to service issues or dissatisfaction with features.
Payment Method: Have information on the payment method used (credit card, PayPal, etc.) handy, as it may be needed for processing your refund.
Previous Communication: Gather any prior correspondence with TradingView customer support regarding your account or issues faced.
Proof of Payment: Save copies of invoices or receipts showing your payment for the TradingView Plus subscription.
Compliance with Refund Policy: Review and ensure your request complies with TradingView's refund policy, specifically regarding the time frame for requesting a refund.
How Long Does it Take to request a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-10 working days
Cryptocurrency
Variable, typically 3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from TradingView Plus
TradingView Plus offers a dynamic subscription service designed for charting and analysis, granting users access to advanced features that enhance their trading experience. Understanding the eligibility criteria for refunds is essential for users to effectively manage their subscriptions and ensure they are making the most of the service.
Users may find themselves in various situations regarding their subscription where a refund may qualify. Here are specific circumstances that might apply:
Service Interruption: In the event of significant downtime or service interruptions beyond standard maintenance, users may be eligible for a pro-rated refund for the duration of the outage.
Subscription Downgrade: If users choose to downgrade their subscriptions to a lower tier and encounter issues that prevent access to previously available features, refund eligibility may apply for the affected portion of the billing period.
Inaccessible Features: If users experience persistent issues accessing specific features included in their TradingView Plus subscription, they may qualify for a refund for the time those features were unavailable.
Billing Cycle Entry Error: In situations where users are billed incorrectly based on their subscription settings or selections made, they might be considered for a refund for that specific billing cycle.
Step-by-Step Process to Request Your TradingView Plus Refund Like a Pro
If you purchased through TradingView Plus.com:
Log in to your TradingView Plus account.
Navigate to the Account Settings section.
Select Billing from the menu.
Locate your most recent subscription renewal.
Click on Request a Refund. If not available, proceed to submit a support ticket.
In the support ticket, mention that the subscription renewed without notice and that the account was unused.
If you purchased through Apple (iOS App Store):
Open the Settings app on your iOS device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find TradingView Plus in your subscriptions list.
Tap on Cancel Subscription (necessary for refund request).
Visit the Report a Problem page on the Apple website.
Log in and select TradingView Plus in your purchase history.
Choose Reported a Problem, and select Request a Refund.
In the message, state that the subscription was not utilized and you were not adequately notified of the renewal.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your Profile Icon in the top-right corner.
Select Payments & Subscriptions.
Tap on Subscriptions.
Locate your TradingView Plus subscription.
Tap Cancel Subscription to proceed (necessary for claiming a refund).
After cancellation, visit the Google Play Help page.
Select Request a Refund for the TradingView Plus purchase.
In your message, emphasize that you didn’t use the service and the renewal was unexpected.
If you purchased through Roku:
Go to the my.roku.com website and log into your account.
Select Manage your subscriptions.
Find the TradingView Plus subscription.
Click on Unsubscribe to cancel it.
Navigate to the Roku Support page.
Locate the Contact Us section.
Choose your preferred contact method to reach Roku support, then request a refund.
During the conversation, state that the renewal was not communicated and the account has been inactive.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to TradingView Plus for Refund
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Subject: Refund Request – TradingView Plus Account [Your Email]
Dear TradingView Plus Support,
I am writing to request a refund for my TradingView Plus account. [describe reason]
I would like to request a refund in the amount of [Amount]. Please find attached any relevant documentation for your reference.
Could you please confirm the status of my request within the next 3-5 business days?
Thank you for your assistance.
Sincerely, [Your Name]
Phone: [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet processed.
You'll receive an update once your request is reviewed, typically within 3-5 business days.
Processing
Your refund is currently being processed by our financial team.
You can expect the refund to be completed shortly, usually within 5-7 business days.
Refunded
Your refund has been successfully processed and you will see the amount credited to your account.
The funds should appear in your account within 3-5 business days, depending on your bank.
Partially Refunded
A portion of your original payment has been refunded.
Check your account for the refunded amount; any remaining balance is still active on your TradingView Plus account.
Completed
The refund process is complete, and you have received your total credit.
Your account reflects the updated balance, ready for you to use on TradingView Plus.
Canceled
Your refund request has been canceled, either by you or by our team.
If this was an error, you may re-initiate a refund request by contacting support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Here are some real user scenarios where customers successfully claimed refunds while using TradingView Plus:
Subscription Downgrade: A user realized that they were not utilizing all the advanced features of their TradingView Plus subscription and decided to downgrade to a lower plan. After initiating the switch, they contacted customer support and received a prorated refund for the difference in fees for the remaining month.
Accidental Subscription Renewal: A trader intended to cancel their TradingView Plus subscription before the renewal date but overlooked the deadline. Upon realizing the oversight, they reached out to customer service, explained the situation, and successfully received a full refund as a courtesy for the misunderstandings surrounding the renewal process.
Plan Change Efficiency: After upgrading to TradingView Plus, a user found that they preferred the features of a different plan better suited for their trading needs. They contacted support for a refund for the unused portion of their current subscription and were able to transition seamlessly to the new plan, receiving a refund for the balance without issues.
Billing Cycle Clarification: A user noticed an unexpected charge on their account and was unsure if it was an error. They reached out for clarification on their billing cycle and discovered it was correctly attributed to an active subscription period. However, due to a miscommunication about the billing cycle, support offered a goodwill refund for part of the charge, further enhancing customer satisfaction.
The Easiest Way to Request a TradingView Plus Refund
If you're frustrated trying to get a refund from TradingView Plus—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status on TradingView Plus is straightforward and efficient. To ensure you stay updated on your refund, follow these specific guidelines tailored to the TradingView Plus system:
Check Your Email: TradingView Plus sends email notifications whenever there is an update on your refund status. Look for emails from support@tradingview.com, and check your spam folder if you don’t see them in your inbox.
Access Your Account Dashboard: Log into your TradingView Plus account and navigate to the account dashboard. Here, you will find a summary of your transactions, including refund requests and their current status.
Review Your Order History: In the order history section of your account settings, you can view all past transactions and their details. This will show any pending refunds along with their progress.
Billing Section Insights: Go to the billing section of your account settings for further details on your refund. This section provides specific amounts and estimated timelines for the processing of refunds.
In-App Notifications: Make sure your app notifications are enabled if you use TradingView’s mobile app. This allows you to receive real-time updates about your refund status directly on your device.
FAQ
If you forgot to cancel your TradingView Plus subscription on time, unfortunately, refunds are not typically provided for the billing cycle that has already been processed. We recommend reviewing your subscription settings regularly to avoid this situation in the future.
Refunds for TradingView Plus typically take between 5 to 10 business days to process, depending on your bank or payment provider. After initiation, you may want to check with your financial institution for any additional time they may require to reflect the refund in your account.
If you notice a charge but believe you do not have an active subscription, please check your account settings for any active subscriptions or trial periods. If everything appears correct, contact TradingView Plus customer support with details of the charge for further assistance.
If you are unable to receive a refund directly from TradingView Plus, consider reaching out to their customer service again for further assistance. Additionally, you may want to explore escalating your inquiry within their support system for a more comprehensive review of your account details and options.
If TradingView Plus refuses to issue a refund, you may want to carefully review the refund policy provided on their website to understand the conditions that apply. Additionally, consider reaching out to customer support again to clarify any details or inquire about your account status. It could also be helpful to check your account settings and usage to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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