Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how Tradingview refunds operate, who qualifies for a refund, and the steps needed to request your money back swiftly. Whether you’re unsure about your subscription status or simply want to understand the refund process better, we are here to assist you every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your Tradingview account username or email associated with the account.
Transaction ID: The specific transaction ID for the purchase you are requesting a refund for, which can be found in your account statements.
Payment Method Details: Information on the payment method used (credit card, PayPal, etc.) for verification purposes.
Purchase Date: The exact date you made the purchase to help locate the transaction quickly.
Subscription Type: Identify if you are on a Free, Pro, Pro+, or Premium subscription to clarify the scope of your refund request.
Reason for Refund: A clear explanation of why you are requesting the refund (e.g., unsatisfactory service, technical issues, accidental purchase).
Cancellation Confirmation: If applicable, provide evidence that you have canceled your subscription prior to applying for the refund.
Supporting Screenshots: Include any relevant screenshots that highlight issues (e.g., error messages, proof of service unavailability).
Communication Records: Any previous correspondence with Tradingview support that may support your refund case.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
PayPal
3-7 working days
Bank Transfer
7-15 working days
Apple Pay
5-10 working days
Google Pay
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Tradingview
At TradingView, users have certain rights related to their accounts and subscriptions, particularly regarding refund eligibility. TradingView primarily offers subscription-based services that provide access to advanced charting tools, analysis capabilities, and various market data. Understanding the specific scenarios that may lead to eligibility for a refund is important for users managing their subscriptions effectively.
Here are some situations where users might be eligible for a refund:
Cancellation During a Trial Period: If a user cancels their subscription during a free trial and does not subsequently incur any charges, they may not be charged and therefore may not require a refund.
Service Downtime: Users may be eligible for a refund if there is a significant period of downtime affecting the full functionality of the services provided, impacting their ability to utilize the platform.
Subscription Plan Changes: Users who have switched from one subscription plan to another without clear communication on the billing changes may inquire about potential adjustments or credits for the billing period.
Account Management Mistakes: If there are adjustments necessary due to incorrect billing related to the user's account management, such as accidental overcharges, users can explore options for refunds.
Inaccurate Service Descriptions: If users find that the service provided does not align with the descriptions or features they expected when signing up, they may seek a refund based on this discrepancy.
Technical Issues: Users who experience persistent technical issues that impede their use of TradingView features may request a resolution that could include credit or refund eligibility.
It is essential for users to carefully review TradingView’s subscription policies and guidelines for further clarification on refund scenarios.
Step-by-Step Process to Request Your Tradingview Refund Like a Pro
If you purchased through Tradingview.com:
Visit the Tradingview website and log in to your account.
Navigate to your profile by clicking on your account icon in the upper right corner.
Select 'Billing & Upgrade' from the dropdown menu.
Find the 'Billing History' section and locate the subscription charge you want a refund for.
Click on the 'Request Refund' link next to the relevant charge.
In the pop-up form, explain your request:
Mention that the subscription renewed without notice.
State the account was unused during the billing period.
Submit the form and check for a confirmation email regarding your refund request.
Monitor your email for updates on the status of your refund.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions' from the list.
Find and tap on your Tradingview subscription.
Scroll down and select 'Cancel Subscription.'
After canceling, navigate back to the Apple ID settings and tap on 'Request a Refund'.
Choose the appropriate charge for Tradingview and select your reason for the refund:
Highlight that the subscription renewed unexpectedly.
Indicate that you did not use the service during the billing period.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the upper right corner.
Select 'Payments & Subscriptions.'
Tap on 'Subscriptions' and locate your Tradingview subscription.
Select 'Cancel Subscription' to stop any future charges.
Return to 'Payments & Subscriptions' and choose 'Purchase History.'
Find the Tradingview charge and select 'Request a Refund.'
In the reason field, you might use:
Note that the subscription renewed without prior notice.
Emphasize that the service did not meet your expectations or was unused.
Complete the form and submit your request.
If you purchased through Roku:
Navigate to Roku's website and sign in to your account.
Go to the 'Manage Account' section.
Select 'Subscriptions' and find your Tradingview subscription.
Click 'Cancel Subscription' to stop any recurring charges.
After cancellation, locate the 'Help' section on the Roku website.
Search for refund policies or request forms related to subscriptions.
Use their contact method (usually via chat or email) and state:
Clarify that you were not aware of the renewal date.
Mention that the service was not utilized.
Follow any additional prompts to complete your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund for my Tradingview account. The details of the billing situation are as follows: [describe reason].
The amount I would like to request for a refund is: [Amount].
I have attached any relevant documentation for your review, if applicable.
I would appreciate your confirmation of this request within the next 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name]
Phone: [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet approved.
Your refund is being processed and will be reviewed shortly. Please allow up to 5 business days for approval.
Processing
The refund request has been approved and is currently being processed.
Your funds are on the way back to your account. This stage may take additional time due to bank processing.
Refunded
The refund has been successfully issued to your original payment method.
You should see the amount credited back to your account within 3-5 business days, depending on your bank.
Partially Refunded
A partial refund has been processed, meaning you will receive a portion of the original amount.
The rest of the amount may remain in your account, and you will be notified of the details.
Completed
The refund process has been completed successfully, and no further action is required.
Your transaction is officially closed. Thank you for your patience!
Canceled
The refund request has been canceled either by the user or by TradingView.
If this was a mistake, you may need to submit a new refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the world of trading and investment tools, users may sometimes encounter situations requiring refunds. Here are some realistic scenarios where users of TradingView successfully claimed refunds, highlighting various aspects of their service.
Subscription Upgrade Confusion: A user upgraded their TradingView subscription from Pro to Pro+ but realized they did not need the additional features. After contacting customer support, they received a refund for the price difference after downgrading back to Pro.
Accidental Renewal: A trader didn’t realize their subscription was on auto-renew. Upon noticing the charge, they reached out to TradingView to explain the situation, and were issued a refund for the recent renewal, as they had not used the service since it renewed.
Trials to Paid Transition: A user signed up for a 30-day trial but found that TradingView's features didn't meet their trading strategy needs. They contacted support before the trial ended and successfully received a refund after downgrading from the paid plan.
Feature Misalignment: A user subscribed to a plan expecting advanced charting tools that were only available in a higher tier. After realizing the mismatch and communicating their concerns to TradingView, they were granted a pro-rated refund for the unused portion of their subscription.
The Easiest Way to Get a Tradingview Refund
If you're frustrated trying to get a refund from Tradingview—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Tradingview can be straightforward if you know where to look. To ensure you’re up-to-date with your refund processing, follow these specific methods:
Email Notifications: Keep an eye on your email inbox for updates. Tradingview sends automated emails confirming the initiation of your refund, and you’ll receive notifications as your refund progresses through different stages.
In-App Notifications: If you have the Tradingview app installed, check the notifications section for real-time updates regarding your refund. Important changes are often communicated through in-app alerts.
Account Dashboard: Log into your Tradingview account and navigate to the Account Settings section. Here you can find information regarding your refund status, including any notes from customer support.
Order History: Your Order History section provides insights into all transactions, including refunds. You can view the current status and any relevant dates associated with your refund request.
Billing Section: Check the Billing section in your account. Tradingview displays detailed information about your recent billing activity, including pending refunds and estimated processing times.
Customer Support: If you need further assistance, reach out to Tradingview’s customer support through the help center. Make sure to have your order details handy for quicker resolution.
FAQ
If you forget to cancel your TradingView subscription before the renewal date, unfortunately, we cannot offer refunds for charges that occur after that date. We recommend checking your account settings regularly to ensure you manage your subscription according to your needs.
Refund processing times can vary depending on your payment method and financial institution. Generally, it may take anywhere from 5 to 10 business days for the refund to reflect in your account. If you have any concerns, it's advisable to check with your bank or payment provider for more details.
If you see a charge but don’t have an active subscription, first check your account to ensure you haven’t missed any active plans or free trials. If everything appears in order, please reach out to TradingView's customer support for assistance in clarifying the charge.
If you're unable to obtain a refund directly from TradingView, consider reaching out to their customer service again for further assistance or clarification. You may also explore escalating your inquiry within their support system to ensure your request is properly reviewed. Additionally, reviewing your account details and subscription status may provide helpful insights.
If TradingView denies your refund request, you may want to carefully review their refund policy to understand the terms applicable to your situation. Consider reaching out to their customer support team again for further clarification or assistance. Additionally, check your account details to ensure that everything is in order, as this may help address any potential discrepancies.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)