How to Get a TRAPHAUS Refund

• Order number: Locate your unique order ID from your confirmation email or your account dashboard.
• Proof of purchase: Have your original receipt or invoice accessible to verify the transaction.
• Customer account details: Ensure you have your TRAPHAUS account email and any other associated login information ready.
• Reason for refund: Be prepared to provide a clear explanation of why you are requesting the refund, whether it's due to a defective product or dissatisfaction with the service.
• Return shipping information: If applicable, find out if you need to return any items and note down any specific shipping or labeling instructions given by TRAPHAUS.
• Contact information: Make sure your phone number and email address are current for better communication regarding your refund request.
• Timeline of purchase: Note the date you made the purchase and ensure you are within the refund policy timeframe.

At TRAPHAUS, we value our users' experiences and want to clarify the circumstances under which you may be eligible for a refund. Our services focus on fitness and wellness subscriptions, including access to online classes and personalized training programs. The following situations may qualify for a refund based on your account circumstances:

• Cancellation of Membership: If you cancel your membership within the specified period as outlined in our cancellation policy, you may be eligible for a refund of the most recent charge.
• Service Disruption: If there is an unexpected disruption to your access to the fitness services that lasts longer than a defined period, you could be eligible for compensation or a prorated refund for the affected time.
• Technical Issues: If you experience ongoing technical difficulties preventing you from accessing subscribed services, we encourage you to inform us as this may qualify you for a refund based on the duration of the issue.
• Billing Errors: If you notice discrepancies in your billing statement or charges that do not reflect your chosen plan, this may warrant a review and potential adjustment of the charges.

For any inquiries regarding eligibility or specific circumstances related to refunds, please do not hesitate to reach out to our support team.

At TRAPHAUS, users have actively engaged with their fitness and wellness journey, and there have been various scenarios where refunds were successfully claimed. Here are a few examples:

• Subscription Plan Change: Jordan initially signed up for a three-month fitness program but decided to upgrade to a six-month plan after just one month. Upon contacting TRAPHAUS support, Jordan clarified the prorated refund process for the unused month, allowing for an easy transition to the new plan without any financial loss.
• Account Management Issue: Emma accidentally purchased an add-on service that she didn't intend to include in her subscription. After reaching out to customer service with her request within the refund window, TRAPHAUS promptly issued a refund for the additional charge, ensuring Emma remained satisfied with her main subscription.
• Service Interruption: During a scheduled maintenance period, Mike experienced a lapse in accessing TRAPHAUS’s on-demand workout library for a few days. Responding to the email notification about the downtime, he inquired about a potential credit for the inconvenience, and TRAPHAUS proactively issued a small refund to enhance his user experience.
• Gift Card Expiration: Sarah received a TRAPHAUS gift card for her birthday but faced a scheduling conflict that prevented her from utilizing it before the expiration date. After contacting customer support, she explained her situation, and TRAPHAUS was happy to assist by extending her gift card, which reassured her that her experience was valued.

At TRAPHAUS, we want to make tracking your refund status as seamless as possible. Here’s how you can efficiently monitor your refund progress using our dedicated tools and communication methods.

• Email Updates: After you initiate a refund, you will receive an email confirmation detailing the status of your request. Look for updates from the email address that you registered with TRAPHAUS, and check your spam folder if you don’t see them in your inbox.
• In-App Notifications: For users utilizing our mobile app, you can find real-time updates via in-app notifications. Make sure your app notifications are enabled to stay informed about your refund status immediately.
• Account Dashboard: Log into your TRAPHAUS account and navigate to the Order History section. Here, each order will have a refund status that you can click on for more details about the refund process.
• Billing Section: To check your refund progress, head to the Billing section within your account settings. This area will provide information on any pending refunds and estimated processing times.
• Transparency on Progress: Each refund update will include details such as the date the refund was initiated, the amount being refunded, and any notes regarding the expected timeframe for completion. This level of transparency helps you stay informed at every step of the process.