Navigating refunds can often feel daunting, especially when unexpected charges arise from subscriptions like those offered by Trauma Solutions. This guide is designed to clarify how Trauma Solutions refunds function, identify eligible users, and outline the step-by-step process to efficiently request your money back. Our goal is to help you understand your options and facilitate a smooth refund experience.
What You Should Prepare Before Applying For Refund
Account Information: Login credentials for your Trauma Solutions account to access your service details.
Transaction ID: The unique ID for your purchase, which can be found in your confirmation email.
Date of Purchase: The specific date when the transaction took place.
Service Details: A description of the service or product received, including any relevant program names or session types.
Proof of Payment: A copy of the receipt or any financial statements showing the transaction.
Reason for Refund: A clear explanation of why you are requesting the refund, aligned with Trauma Solutions' refund policies.
Correspondence History: Any emails or messages exchanged with customer service regarding your concern.
Feedback Documentation: Any relevant notes or records from your experience, especially if they relate to dissatisfaction with the service.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Paypal
1-3 working days
Bank Transfer
5-7 working days
Check
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Trauma Solutions
At Trauma Solutions, understanding the different scenarios that may affect your eligibility for a refund is essential for effective account management. Users engage with Trauma Solutions for various services related to trauma-informed care, online courses, workshops, and other educational resources. Below are specific situations that may qualify you for a refund, should they arise while using our services.
Course or Workshop Cancellation: If a scheduled course or workshop is canceled by Trauma Solutions, you may be eligible for a refund for the amount paid.
Technical Issues: If you encounter technical problems that prevent you from accessing a purchased online course or resource, you may qualify for a refund, depending on the nature and duration of the issue.
Service Delivery Issues: If the service provided does not meet the descriptions available at the time of purchase, there may be grounds for a refund request.
Account Deactivation: If your account is deactivated by Trauma Solutions for reasons beyond your control and you have an outstanding balance for services not rendered, you may be eligible for a refund on those specific services.
Subscription Adjustments: Should you wish to adjust your subscription plan to a different tier within the same billing cycle, inquiries regarding any pro-rated refunds for unused services may be discussed.
To address specific situations regarding refunds or account management, please consult your account manual or reach out to our customer support for clarification on your eligibility based on your unique account circumstances.
Step-by-Step Process to Request Your Trauma Solutions Refund Like a Pro
Scroll to the bottom of the page and click on Contact Us.
Fill out the contact form with your details:
Name
Email
Order Number (if available)
In the Message field, clearly state your request for a refund, mentioning that the subscription renewed without notice.
Send the form and wait for a response, typically within a few business days.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions from the menu.
Find your Trauma Solutions subscription and tap on it.
Look for the option to Report a Concern on the subscription screen.
Choose the option that best matches your situation, such as Item didn't work or wasn't as expected.
In the message box, explain that the subscription was unused and request a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the upper right corner.
Go to Payments & subscriptions and select Subscriptions.
Find your Trauma Solutions subscription in the list.
Tap Manage and then select Cancel Subscription.
After canceling, go back to the subscription page and tap Report a problem.
Choose a reason like Item not as described or Other, and emphasize that the account was unused.
If you purchased through Roku:
Go to your Roku device and navigate to Settings.
Select Account and then choose Manage My Account.
Log in with your credentials.
Locate the Trauma Solutions subscription under your subscriptions list.
Select Unsubscribe to cancel the service.
Visit the Roku Support page, go to Refund Requests, and follow the prompts.
When filling out the refund request, state that the subscription renewed automatically and mention your reasons clearly.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I hope this message finds you well. I am writing to formally request a refund regarding a billing issue associated with my account.
[describe reason]
I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation for your review.
Could you please confirm the receipt of this request within 3-5 business days? Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will be notified via email once your request is processed.
Processing
The refund is currently being processed by our team.
Please allow 3-5 business days for completion.
Refunded
The refund has been successfully issued to your account.
Check your bank or payment account for the credit.
Partially Refunded
A portion of your refund has been issued, typically for a partial service.
Review your account for the refunded amount and contact us if needed.
Canceled
Your refund request has been canceled, either by you or by our team.
If this was an error, please reach out to our support team for assistance.
Completed
The refund process is fully completed, and your account has been credited.
You have been notified and should see the refund reflected in your balance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Trauma Solutions, we understand that managing your wellness journey can sometimes lead to moments where a refund may be necessary. Here are some scenarios illustrating how users successfully claimed refunds:
Subscription Overlap: A user reached out after realizing they had accidentally purchased two concurrent subscription plans for the same service. Upon confirming their subscription details, the support team promptly facilitated a refund for the overlapping period, ensuring the user only paid for one plan.
Workshop Cancellation: A participant registered for a trauma recovery workshop but needed to withdraw due to unforeseen circumstances. After reviewing the cancellation policy, they were able to receive a refund for their registration fee as they notified Trauma Solutions within the eligible window.
Service Incompatibility: A client attempted to access a specific online therapy session but discovered it was not suitable for their needs. After discussing their experience with customer service, they successfully received a refund for that session, which allowed them to select a more fitting option without any financial loss.
Account Subscription Adjustment: A user wanted to switch from a monthly to an annual subscription to take advantage of cost savings. During the adjustment, they noticed a minor billing error that resulted in an extra charge. The support team quickly rectified the mistake and issued a refund for the excess charge, ensuring the user felt supported in their transition.
The Easiest Way to Get a Trauma Solutions Refund
If you're frustrated trying to get a refund from Trauma Solutions—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently is essential for staying informed about your transactions with Trauma Solutions. Here’s how to ensure you’re up to date on any refund process:
Check Your Email: Trauma Solutions sends automatic email updates regarding the status of your refund. Look for emails from support@dianepooleheller.com, which will provide you with details on your refund request and any relevant timelines.
Log Into Your Account Dashboard: The most straightforward way to track your refund is through your Trauma Solutions account dashboard. Navigate to the 'Orders' section where you can view your order history and current refund status.
Review the Billing Section: In the 'Billing' section of your account, you can find specific details regarding your refund, including the amount processed and any pending statuses.
Utilize In-App Notifications: If you have the Trauma Solutions mobile app, you'll receive in-app notifications that alert you when there is an update about your refund. Make sure to enable notifications for timely updates.
Contact Customer Support: If you need more assistance in tracking your refund, don’t hesitate to reach out to Trauma Solutions’ customer support. They can provide personalized updates based on your account and transaction history.
FAQ
If you forget to cancel your subscription on time, unfortunately, we cannot offer refunds for that billing period. We recommend reviewing our cancellation policy for specific details and to set reminders for future cancellations. Please feel free to reach out to our support team if you have any further questions or need assistance.
Refunds typically take 5-10 business days to process once initiated. The exact time may vary depending on your bank or payment provider's policies. We recommend checking with your financial institution for specific details regarding their processing times.
If you notice a charge but do not have an active subscription, please first check your account to confirm your subscription status. If you still believe there is an issue, contact our customer support team for assistance, and they will help you resolve the discrepancy.
If you are unable to obtain a refund directly from Trauma Solutions, you may consider reaching out to their customer service again for further assistance. Additionally, escalating your concern within their support system could provide additional insights or solutions. Reviewing your account details might also clarify any issues related to your request.
If Trauma Solutions does not issue a refund, it's advisable to carefully review their refund policy to understand the specific terms and conditions. You may also consider reaching out to their customer support team again for further clarification on your request. Additionally, checking your account details for any updates or communications related to your refund can provide more insight.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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