How to Get a True Classic Refund

• Order Confirmation Email: Locate the email you received after placing your order, which includes your order number and transaction details.
• Transaction ID: Have the specific transaction ID ready for the purchase you are seeking a refund for, which can typically be found in your order confirmation.
• Account Details: Ensure you have access to the True Classic account used for the purchase, including the email address associated with it.
• Product Condition: Check that the items you wish to return or refund are unworn, unwashed, and in their original packaging, as True Classic emphasizes the importance of return condition.
• Return Authorization Number (RAN): If applicable, make sure to obtain any RAN from True Classic if required for your return process.
• Photos of the Item: Take clear photos of the item, especially if it has defects or issues that justify the refund.
• Reason for Refund: Be prepared to state your reason for the refund, whether it is due to size issues, defects, or dissatisfaction with the product.
• Return Shipping Label: If you're returning an item, verify whether you need to use a specific shipping label provided by True Classic for the return.

At True Classic, we value our customers and understand that there may be circumstances where a refund may be considered. Our focus is on providing high-quality apparel designed for comfort and style. Understanding eligibility for refunds can help ensure a positive experience with our products.

Refund requests from True Classic may be evaluated based on the following specific situations:

• Product Quality Issues: If an item received has defects or does not meet quality standards, users may qualify for a refund.
• Incorrect Items: In the event that an incorrect item is shipped, users might be eligible for a refund upon review.
• Order Cancellations: If an order is canceled prior to shipment, the user may be eligible for a full refund.
• Size and Fit Concerns: In some cases, if the item does not fit as expected based on True Classic's sizing chart, users may discuss return options that can potentially include a refund.
• Return Policy Compliance: Any refunds will be aligned with our established return policy, which typically requires items to be in original condition and returned within a specified time frame.

For further assistance or to initiate a refund request, users can reach out to our customer service team who will handle inquiries promptly and professionally.

Understanding how to navigate refunds can enhance the experience of using True Classic. Here are a few scenarios in which users successfully claimed refunds, highlighting common situations that may arise:

• A customer ordered a set of True Classic tees, but upon receiving them, realized the sizes were not as expected due to discrepancies in the size guide. After reaching out to customer support with their order details, they were pleased to receive a swift refund and were guided on how to reorder the correct sizes.
• After joiningTrue Classic’s subscription service for exclusive apparel offers, a user decided to try out a different style but accidentally ordered two different subscription plans. Upon clarifying their account status and explaining the situation to True Classic’s support team, they were able to successfully request a refund for the second subscription plan.
• A loyal customer experienced a shipping delay that was longer than anticipated when waiting for a limited edition True Classic item. They contacted customer service to inquire about the delay and expressed their desire for a swift resolution. True Classic responded quickly and offered a refund for the shipping costs as a courtesy while ensuring the item would arrive soon.
• After receiving a gift card to True Classic, a user mistakenly tried to use it on an already discounted item, not realizing the terms of use. They reached out to customer support for clarification and, after explaining the confusion, were granted a refund for the difference, allowing them to purchase their desired item smoothly.

Tracking your refund status with True Classic is straightforward, thanks to their dedicated communication methods and user-friendly tools. Here’s how to stay updated on your refund efficiently:

• Check Your Email: True Classic sends out email notifications when your refund is processed. Be on the lookout for emails with the subject line "Refund Confirmation" or "Refund Processed," which will provide details about the status of your refund.
• Use the True Classic Mobile App: If you have the True Classic mobile app, you can track your refund status directly from your smartphone. Navigate to the "Orders" section to find detailed updates on any refunds associated with your account.
• Visit Your Account Dashboard: Log in to your True Classic account and head to the "Order History" section. Here, you’ll see the status of your refund alongside previous orders. Look for a section labeled "Refund Status" that will indicate whether it’s pending, completed, or requires further action.
• Review the Billing Section: You can find detailed information about your refunds in the "Billing" section of your account settings. This will display transaction histories, including any pending refunds and their expected timelines.
• Stay Updated on Refund Progress: True Classic often provides specific updates about when funds are returned to your original payment method. You can expect to see messages like "Refund processed on [date]" and a note on the estimated refund timeline—usually within 5 to 10 business days.