How to Get a True North Career Services Refund

• Account Information: Have your True North Career Services account email address and password ready for verification.
• Transaction ID: Locate the unique transaction ID associated with the service you are requesting a refund for.
• Service Documentation: Gather any emails, agreements, or contracts related to the service you purchased to demonstrate your eligibility for a refund.
• Refund Reason: Be prepared to clearly explain the reason for your refund request, referencing specific issues with the service provided.
• Payment Method Details: Have information about the payment method used, including the last four digits of the credit card or PayPal account used for the transaction.
• Service Cancellation Confirmation: If applicable, provide evidence of any cancellation requests submitted prior to the refund request.
• Previous Communication: Include any previous correspondence with True North Career Services regarding your service or refund to support your claim.
• Deadline Information: Familiarize yourself with any relevant timelines regarding refund requests stated in their refund policy.

*Working days are Monday to Friday, and don't include public holidays.

At True North Career Services, users have specific rights regarding refunds based on the nature of the services provided. True North Career Services offers career coaching, resume writing, and job search assistance, and understanding the refund eligibility criteria can help users navigate their accounts effectively.

The following situations may qualify for a refund for services provided by True North Career Services:

• Service Dissatisfaction: If a user feels that the service provided did not meet the described standards or expectations, they may be eligible for a refund after discussing their concerns with customer support.
• Service Not Rendered: In instances where a scheduled coaching session or service was not delivered as promised, users may qualify for a refund upon verification.
• Billing Errors: Should there be any discrepancies in the billing amount for services rendered, users can seek a clarification and potentially qualify for a refund if a miscalculation is confirmed.
• Changes in Service Availability: If a specific service becomes unavailable after purchase, users may have the option to receive a refund or choose an alternative service.
• Account Management Issues: If a user encounters issues with their account that prevents them from accessing paid services as expected, they might be considered for a refund upon resolution of the account status.

It is advisable for users to refer to True North Career Services' detailed refund policy or contact their support team for personalized assistance related to refund inquiries and eligibility.

At True North Career Services, we strive to ensure that our clients have a positive experience while accessing our offerings. Below are some real user scenarios where clients have successfully claimed refunds due to unique situations:

• A client enrolled in a resume writing package wanted to switch to a more comprehensive career coaching package shortly after purchase. After discussing their needs with our support team, they received a full refund for the initial package and were able to smoothly transition into the new one.
• After attending a workshop, a user realized that the information provided wasn't applicable to their specific career goals. They reached out to our customer service team to express their concerns and, upon review, were granted a refund as a gesture of goodwill.
• A client mistakenly purchased a subscription intended for a peer. After contacting our support team to explain their situation, they successfully received a refund and were able to re-enroll under their own account without any issues.
• Someone bought a career assessment tool but later found that the timing was not right for them. After submitting a request through their account for a refund, our team quickly processed it, allowing them the option to reattempt the assessment in the future when they're ready.

Tracking your refund status with True North Career Services is a straightforward process, thanks to the various tools and communication methods we provide. Here’s how to efficiently monitor your refund progress:

• Email Notifications: Keep an eye on your inbox for email updates regarding your refund status. Our team sends notifications at each stage of the refund process, so make sure to check for emails from support@truenorthcareerservices.com.
• Account Dashboard: Log into your True North account and navigate to the Billing Section. Here, you’ll find a detailed overview of all transactions and the current status of your refund requests.
• Order History: Within your account settings, visit the Order History tab. Each order will display its refund status, giving you clarity on whether your refund is pending, completed, or requires additional action.
• Mobile App Updates: If you are using our mobile app, check the Notifications section for real-time updates on your refund status. This feature ensures you receive prompt alerts directly on your device.
• Customer Support: If you have any questions or if your refund status isn’t clear, our customer support is here to help. Reach out via the Help Center on our website for personalized assistance.