Billing matters often take us by surprise, especially when an unexpected charge appears after an automatic subscription renewal. This guide is designed to provide clarity on how True Royalty TV refunds work, outlining who is eligible for a refund and detailing the steps to request your money back swiftly and smoothly. Our aim is to make the process as simple and straightforward as possible, ensuring you have the support you need to resolve any billing concerns.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and password for the True Royalty TV account.
Transaction ID: The specific transaction ID associated with your subscription payment that you want to refund.
Purchase Date: The date you subscribed to True Royalty TV, as this may be required for processing your refund.
Service Details: Information about the subscription plan you purchased (e.g., monthly or annual subscription).
Proof of Payment: A screenshot or PDF of the receipt or payment confirmation that shows the amount charged for the subscription.
Cancellation Request: If applicable, prepare a brief explanation for why you wish to cancel your subscription and request a refund.
Device Information: The device you used to access True Royalty TV, in case they need to verify account activity.
Contact Information: Ensure that your current contact details (phone number or alternate email) are ready in case follow-up is needed.
Terms of Service: Familiarize yourself with True Royalty TV's refund policy as listed in their terms of service to ensure eligibility.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from True Royalty TV
When using True Royalty TV, users are participating in a subscription-based streaming service that offers a wide range of documentaries and shows related to royalty and historical topics. Eligibility for refunds or adjustments to your account is typically dependent on specific scenarios concerning subscription management and billing practices.
Users may qualify for a refund or adjustment in the following situations:
Subscription Cancellation Within the Free Trial Period: If a user cancels their subscription during the initial free trial period, they may not be charged, and thus, would not require a refund.
Account Overlap: In cases where users have multiple accounts leading to subscription confusion, they could inquire about eligibility for adjustments in their billing.
Service Availability Issues: If users experience significant interruptions or outages in service that prevent access to purchased content, they might be eligible for a consideration or adjustment.
Technical Malfunctions: Users encountering persistent technical issues that hinder the use of the service may discuss potential resolutions or refunds, based on the impact of the malfunction.
Each of these scenarios involves individual account circumstances, where users are encouraged to reach out to True Royalty TV’s customer service for assistance with their specific situations. Clear communication about the account status and experiences will help determine possible outcomes regarding refunds or billing adjustments.
Step-by-Step Process to Request Your True Royalty TV Refund Like a Pro
If you purchased through True Royalty TV.com:
Visit the True Royalty TV website and log in to your account.
Navigate to the Account Settings section.
Locate the Billing Information tab.
Find the Subscription History section.
Identify the recent charge and click on Request Refund.
Provide a brief explanation: mention that the subscription renewed without notice or that you did not utilize the account.
Submit your refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on True Royalty TV.
Scroll down and click on Report a Problem.
Select the relevant subscription and choose Request Refund.
Clearly state: note the lack of notice for the renewal and that you weren't actively using the service.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) and select Subscriptions.
Find and select True Royalty TV.
Tap on Manage and then choose Refund.
In your message, mention that you were not informed of the auto-renewal and that your account was not used.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select My Account from the menu.
Navigate to the Your Subscriptions section.
Find True Royalty TV and click Manage Subscription.
Click on Request a Refund.
Mention that the subscription renewed unexpectedly and indicate you haven't used your account.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to True Royalty TV for Refund
Script
Copy
Subject: Refund Request – True Royalty TV Account [Your Email]
Dear True Royalty TV Support Team,
I am writing to formally request a refund due to the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount]. If applicable, I have attached documentation to support my request.
Could you please confirm the status of this request within 3-5 business days? Your prompt attention to this matter is greatly appreciated.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
This status indicates that your request is being processed and is awaiting approval.
Processing
Your refund is currently being processed by our team.
This means that your request has been approved, and the refund is being arranged. Please allow a few business days for completion.
Refunded
The refund has been successfully completed and processed back to your payment method.
You should see the amount credited back to your account within 3-5 business days, depending on your bank's processing time.
Partially Refunded
A portion of your refund has been completed while the rest is pending.
This means part of your payment has been refunded, but additional processing is still required for the remaining amount.
Completed
The refund process is fully completed, and no further actions are needed.
You can confirm that your refund is resolved, and no additional steps are necessary on your part.
Canceled
Your refund request has been canceled, either by you or by our team.
If you believe this was an error, please contact customer support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
True Royalty TV, a subscription-based streaming service focusing on royal-themed content, occasionally encounters situations where users seek refunds for various reasons related to their subscriptions. Here are some real user scenarios illustrating how refunds were successfully claimed:
Accidental Subscription Renewal: A user intended to cancel their yearly subscription to True Royalty TV but forgot before the renewal date. After realizing the charge, they contacted customer support, explained the situation, and successfully obtained a refund due to their prompt action following the unintended renewal.
Account Downgrade Request: A subscriber wanted to switch from a premium subscription to a basic plan to save costs. After the change, they noticed they had been charged for the premium service again due to a miscommunication. True Royalty TV clarified the billing and facilitated a refund for the mistaken charge, allowing the user to enjoy their preferred plan without duplication in payments.
Service Interruption: During a scheduled maintenance window, a user was unable to access their favorite documentary series for an extended period. After reaching out to customer service for assistance, the team acknowledged the inconvenience and processed a small refund as a goodwill gesture for the service interruption, reinforcing the user’s satisfaction with the resolution.
Billing Clarity on Free Trial: A new user was uncertain about when their free trial would end and accidentally missed their cancellation window. After contacting True Royalty TV for clarification and explaining their misunderstanding, they received a refund as a courtesy, ensuring they felt supported during their introduction to the service.
The Easiest Way to Get a True Royalty TV Refund
If you're frustrated trying to get a refund from True Royalty TV—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with True Royalty TV is a straightforward process, ensuring you stay informed about any updates regarding your request. Here are some specific tips to efficiently monitor your refund status:
Check Your Email: True Royalty TV sends email notifications to keep you updated on your refund status. Look for emails with subject lines like "Your Refund Update" to find important information regarding your request.
Use the Account Dashboard: Log into your True Royalty TV account and navigate to the dashboard. Under the Order History section, you'll find detailed information about your past transactions, including the status of any refunds requested.
Visit the Billing Section: In your account settings, the Billing Section provides specific insight into any ongoing refund processes. Here, you can view refunds approved and pending completion.
Enable In-App Notifications: If you use the True Royalty app, make sure to enable in-app notifications. This feature will alert you of any changes to your refund status without needing to check your email constantly.
Keep an Eye on Expected Refund Dates: When you initiate a refund, True Royalty TV usually provides an estimated processing time. Make note of this timeframe, as it helps you gauge when to expect the funds to be returned to your account.
FAQ
If you forget to cancel your subscription before the billing cycle renews, unfortunately, True Royalty TV cannot issue a refund for that period. We always recommend reviewing your subscription status regularly to avoid unintentional charges. For any specific concerns, please reach out to our support team.
Refunds from True Royalty TV typically take 5 to 7 business days to process. Once your refund request is approved, the time it takes for the funds to reflect in your account may vary depending on your bank or payment provider's policies.
If you see a charge but do not have an active subscription, please start by checking your account at True Royalty TV to verify your subscription status. If you still have questions or need assistance, you can reach out to their customer support team for clarification and further help.
If you are unable to obtain a refund directly from True Royalty TV, you might consider reaching out to their customer service team again for further assistance. Additionally, you can explore escalating your issue within their support system to ensure it receives proper attention. It's also helpful to review your account details to confirm any relevant information related to your request.
If True Royalty TV refuses to issue a refund, you can start by carefully reviewing their refund policy to ensure you understand the terms and conditions. Additionally, consider reaching out to customer support again for further clarification or to explore alternative resolutions. It may also be helpful to verify your account details and transaction history for more context.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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