How to Get a TRUE Space, Inc. Refund

• Order Confirmation Email - Locate and have your original order confirmation email that includes details of the roofing services purchased.
• Transaction ID - Identify and note down the unique transaction ID associated with your order, which can typically be found in the confirmation email.
• Service Agreement - Have a copy of the service agreement or contract related to the roofing project at hand.
• Photos of the Work - Gather before and after photos or any evidence showing the state of the roofing work for which you are seeking a refund.
• Payment Details - Prepare the payment method details used for the transaction, such as the last four digits of the credit card or the PayPal account used.
• Written Explanation - Draft a clear and concise explanation of why you are requesting a refund, including specific issues encountered with the roofing service.
• Customer Account Information - If applicable, collect your customer account details, including the name and email associated with the purchase.
• Timeframe of Request - Be aware of the timeframe since the service was completed, as this may affect eligibility for a refund.

*Working days are Monday to Friday, and don't include public holidays.

At TRUE Space, Inc., we strive to ensure that our users are satisfied with their services. Understanding your eligibility for refunds is essential, as it relates directly to the specific nature of our offerings and your account circumstances. Below, we outline scenarios where users may qualify for a refund based on account management and service use.

• Service Interruption: If a significant service interruption occurred due to factors within our control, users may be eligible for a refund corresponding to the affected period.
• Service Quality Issues: If there are documented instances where the service did not meet the stated standards, users might qualify for a partial refund based on the extent of the service received.
• Account Overpayment: In circumstances where an account may reflect an overpayment for a service subscription, users could be eligible for a refund for the excess amount.
• Plan Downgrade Timing: If a user has downgraded their service plan and it was not reflected in the billing cycle, they may qualify for a refund for the difference in the service level for that period.
• Termination of Services: In cases where services were terminated prematurely by TRUE Space, Inc. and a payment was made for a period beyond termination, users may be eligible for a refund for the unused portion of that service.

For more detailed information regarding your specific situation, please refer to our customer support or billing department. We are here to assist you with any questions regarding your eligibility for refunds.

At TRUE Space, Inc., customers have successfully navigated their refund process in several scenarios that highlight their dedicated commitment to customer satisfaction. Here are some realistic examples:

• Service Modification Request: A customer realized they had selected a roofing package that did not include all the features they needed after reviewing their project specs. They contacted TRUE Space's support team who guided them through the process to modify their order, resulting in a refund for the initial payment and a charge for the new package.
• Insufficient Material Delivery: After finalizing their roofing project, a customer found that some of the materials delivered were not as specified in their contract. They reached out to TRUE Space and provided documentation of the discrepancies. The customer received a prompt refund for the cost of the incorrect materials.
• Change in Project Timeline: A homeowner had to delay their roofing installation due to unforeseen circumstances. TRUE Space accommodated their request by adjusting their project date while issuing a refund for the deposit to help manage the unexpected expense until the new date was confirmed.
• Billing Clarification: A customer discovered an error in their billing statement, where services were incorrectly noted as charged despite being included in their initial contract. Upon contacting TRUE Space, they received clarification and a refund for the erroneous charges, ensuring they only paid for the services rendered.

Tracking your refund status with TRUE Space, Inc. is designed to be straightforward and informative. Follow these steps to efficiently monitor your refund progress:

• Email Notifications: Keep an eye on your email for updates from TRUE Space, Inc. regarding your refund. You will receive notifications at each significant milestone of the refund process, including when your request is received, processed, and completed.
• Account Dashboard: Log into your account on rubinskyroofing.com. Navigate to the Order History section where you can view the status of all past orders, including those with pending refunds. Each order entry will provide details on refund status.
• Billing Section: Visit the Billing section within your account settings. Here, you can find a dedicated Refund Status overview, displaying any active refunds, the amount, and estimated timelines for completion.
• Mobile App Updates: If you use the TRUE Space mobile app, you can also check refund status under the Notifications tab. Ensure your app notifications are enabled to receive real-time updates.
• Refund Progress Details: TRUE Space, Inc. provides comprehensive details about your refund progress. You will find information on whether your refund is pending, in processing, or completed, along with expected timelines for each phase.
• Customer Support: If you have questions or require clarification, utilize the Customer Support section accessible from your account dashboard. You can submit inquiries regarding your refund status for personalized assistance.