Overview
Truecaller is a handy app that helps you identify who is calling you, even if you don't have the number saved. It blocks spam and scam calls so you don’t get bothered by unwanted or fake numbers. The app also protects you from fraudulent text messages and lets you message people directly without switching apps. It can record calls, screen calls, and even look up unknown numbers. Truecaller is designed to make your phone communication safer and easier, with features that help protect you from scams and annoying calls. It works on both Android and iPhone and is used by millions around the world.
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This description is based directly on the main services and features presented on Truecaller's official website, explained in simple and clear terms aimed at everyday consumers.
How to Get a Truecaller Refund: Step by Step
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner, then tap "Payments & subscriptions."
- Select "Subscriptions" and find your Truecaller subscription.
- Tap "Cancel subscription" if you have not already canceled. Cancellation is not a refund but may be required for refund consideration.
- Go to reportaproblem.google.com on a web browser and sign in with your Google account.
- Find the Truecaller subscription purchase in your order history.
- Click "Request a refund" or "Report a problem."
- Choose a refund reason such as "Subscription renewed without notice" or "I did not use the service after renewal."
- Complete the form and submit it.
- Wait for Google Play support to review and respond to your refund request, usually within a few days.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Tap "Subscriptions."
- Find your Truecaller subscription and tap on it.
- Tap "Cancel Subscription" if not canceled already to stop future billing.
- Open a browser and go to reportaproblem.apple.com and sign in with your Apple ID.
- Tap or click "I'd like to," then choose "Request a refund."
- Select a reason such as "Subscription renewed without my notice" or "Service was unused after renewal."
- Select the Truecaller subscription purchase and submit your refund request.
- Wait 24 to 48 hours for Apple to review the request and notify you of the decision.
Email
The email is not available.
Tips and Tricks for Getting a Truecaller Refund
- Be polite but firm: Use clear and respectful language emphasizing your issue and request for a refund.
- Contact support promptly: Reach out to Truecaller's support immediately after encountering an issue or unwanted charge.
- Provide detailed evidence: Include transaction details, screenshots, and explanations of the problem to support your claim.
- Use direct messaging: Try to get in touch through direct messages or email as indicated by support responses on community forums.
- Mention technical failures: If your premium service didn’t activate after payment, highlight this as the basis for your refund.
- Escalate politely if initial response is slow: Follow up regularly and escalate within support channels but maintain a courteous tone.
- Request confirmation of refund processing: Ask for explicit confirmation that your refund request is being processed.
- Timing matters: Initiate refund requests as soon as you notice issues to avoid complications due to policy timelines.
- Avoid aggressive language or threats: These can reduce the chances of a favorable outcome.
- Leverage trial period policy if applicable: If within the trial period, emphasize this for a hassle-free cancellation and refund.
Why Do People Request Refunds from Truecaller
- Accidental purchases of yearly premium subscriptions leading to refund requests.
- Cancellation within the trial period but still being charged unexpectedly.
- The app stopping to work and lack of communication or support from Truecaller after cancellation.
- Subscription cancellations where the refund is denied and the subscription is valid only until the end of the paid period.
- Persistent ads and app bugs despite paying for the premium plan, causing dissatisfaction and refund demands.
- Contact list data loss or deletion issues causing users to seek refunds.
- Problems with uninstallation, caller ID not working properly, and blocking issues that lead to refund requests.
- Double charging or erroneous subscription charging leading to refund claims.
- Refund requests due to failure of the subscription feature after technical issues or failed payments.
Truecaller Refund Script
Script
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Dear Truecaller Support,
I hope this message finds you well. I am reaching out to address a billing issue I encountered recently, where I noticed an accidental charge on my account. I believe this may have been a mistake, as I did not intend to purchase the premium service at this time.
I have always appreciated your service, but I am currently dissatisfied with this unexpected charge. I would greatly appreciate your assistance in processing a refund for this transaction.
Thank you for your understanding, and I look forward to your prompt response.
Best regards,
Truecaller Refund Policy
Truecaller offers a trial period for its Gold and Premium subscriptions during the first purchase, allowing users to cancel without being charged. However, after this trial period, all purchases are non-refundable with few exceptions, notably for prepaid or one-time subscriptions and changes to higher plans. Once the trial has been exhausted, users are not eligible for any refunds.
The Easiest Way to Get a Truecaller Refund
If you’re frustrated trying to get a refund from Truecaller—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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