It’s not uncommon for users to overlook billing details until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to provide you with a clear understanding of how TrulyMadly’s refund process works, who qualifies for refunds, and the steps you need to take to request your money back efficiently. We aim to make this journey as smooth as possible, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Account Details: Your TrulyMadly account email and username.
Transaction ID: The unique ID associated with the transaction you are requesting a refund for.
Purchase Date: The exact date when the transaction took place.
Reason for Refund: A detailed explanation of why you are seeking a refund, including any specific issues encountered.
Payment Method: Information about the payment method used (e.g., credit card, Paytm wallet) and any related transaction details.
Subscription Information: If applicable, details about your subscription plan, including renewal dates and any prior communication regarding cancellation.
Previous Communication: Any emails or chat logs with TrulyMadly customer support regarding your issue.
Proof of Payment: A screenshot or document showing the completed transaction from your payment method.
Feedback Form: If applicable, keep any submitted feedback forms related to your issue for reference.
Handling Time Expectations: Familiarize yourself with TrulyMadly's refund processing time policy to set reasonable expectations.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Net Banking
3-5 working days
UPI
2-4 working days
Wallet (Paytm)
Immediate to 2 working days
What are my Rights? Am I eligible for a Refund from TrulyMadly
At TrulyMadly, users engage with a unique matchmaking platform designed to help individuals connect for meaningful relationships. Given the nature of our service, users may find themselves in various situations regarding their subscriptions that could affect their eligibility for refunds. It’s important for users to understand these scenarios to manage their accounts effectively.
The following situations may qualify users for a refund:
Subscription Cancellation: If a user cancels their subscription before the next billing cycle, they may be eligible for a prorated refund for any unused days remaining in the current billing period.
Account Downgrade: Users who downgrade their subscription plan may qualify for a refund of the difference, provided this action was completed before the next billing date.
Service Interruption: In cases where the platform experiences significant downtime affecting service availability, users may be eligible for a partial refund corresponding to the duration of the service interruption.
Subscription Error: If users encounter an issue such as being charged for a service not utilized, they might qualify for a review and possible adjustment of their subscription charges.
Account Inactivity: Users who have not accessed their account for an extended period may request clarification regarding any charges and should inquire if a refund could apply based on their account activity.
For further information, users are encouraged to review the terms and conditions outlined on the TrulyMadly platform or reach out to customer support for personalized assistance regarding their specific account situations.
Step-by-Step Process to Request Your TrulyMadly Refund Like a Pro
If you purchased through TrulyMadly.com:
Visit paytmpayments.com and log in to your account.
Navigate to the Help Center or Contact Us section.
Select Membership or Subscription Issues.
Choose the option to Request a Refund.
Fill out the refund request form with the following details:
Specify that the subscription renewed without notice.
Include details about any unused period.
State clearly why you are requesting the refund.
Submit the form and wait for a confirmation of your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top.
Select Subscriptions.
Find TrulyMadly in the list and tap on it.
Select Cancel Subscription (if applicable) and note that you wish to seek a refund.
Go to reportaproblem.apple.com using a web browser.
Sign in and locate the TrulyMadly subscription charge.
Click on Report next to the subscription.
Choose the option that states Request a Refund and provide the following:
Mention that the subscription auto-renewed without adequate notice.
Emphasize any lack of usage during the past billing cycle.
Submit your request for review.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Locate your TrulyMadly subscription and tap on it.
Select Cancel Subscription.
Go to your Google Play Console in a web browser.
Look for the purchase under your account.
Click on Request a Refund.
In your refund request, state:
Highlight that the subscription was renewed unexpectedly.
Indicate that you did not utilize the service recently.
Submit your request through the Google Play Console.
If you purchased through Roku:
Navigate to the Roku home screen.
Select Streaming Channels.
Go to the Channel Store and find TrulyMadly.
Select Manage Subscription.
Follow prompts to cancel your subscription.
Visit help.roku.com to find the Refund Request form.
Fill out the form, ensuring you mention:
The subscription renewed without prior notification.
Your account has not been actively used.
Submit the form to complete your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Please find attached documentation related to this request for your reference.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this request.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will receive an update once your request is under review.
Processing
Your refund is currently being processed by our team.
Your funds will be credited back soon; expect this within 3-7 business days.
Refunded
The refund has been successfully processed, and the amount has been credited back to your payment method.
The funds should reflect in your account shortly; check your bank for updates.
Partially Refunded
A portion of your refund request has been approved and processed.
You will receive the remaining balance soon, or a detailed explanation if no further refund is applicable.
Completed
The refund process is finished, with all necessary actions taken.
Your account balance will now reflect the refunded amount.
Canceled
Your refund request has been canceled, either by you or due to an invalid reason.
You may contact support for more details or to initiate a new refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At TrulyMadly, users may occasionally find themselves needing assistance with refunds due to various situations. Here are some real user scenarios where individuals successfully claimed refunds:
A user decided to upgrade their subscription plan for additional features but later realized they did not need the extra services. After reaching out to TrulyMadly's support team for clarification on their options, they were able to downgrade and received a prorated refund for the difference in the subscription fee.
After a month of usage, a client experienced a temporary issue accessing premium features that were included in their plan. Upon contacting TrulyMadly, they explained the situation and were granted a refund for the subscription period affected by the service interruption.
A user mistakenly renewed their subscription while attempting to pause it for a break. They quickly contacted customer service to explain the mistake, and after confirming the account details, they received a full refund for the unneeded renewal.
A user signed up for a trial subscription to test premium features but decided not to continue past the trial period due to personal commitments. The user contacted TrulyMadly before the trial ended and expressed their intent. They successfully received a refund for any charges incurred after the trial was completed, ensuring a smooth transition.
The Easiest Way to Get a TrulyMadly Refund
If you're frustrated trying to get a refund from TrulyMadly—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently on TrulyMadly can help you stay informed about your financial transactions. Here are some effective ways to monitor your refund process:
Email Notifications: Keep an eye on your email inbox for notifications from TrulyMadly. They will send updates regarding your refund status, including any approvals or timeframes for when the funds will reflect in your account.
In-App Notifications: If you use the TrulyMadly mobile app, check the notifications section regularly. Important updates on your refund request will be pushed to your app, helping you stay updated in real-time.
Account Dashboard: Log in to your TrulyMadly account and navigate to the 'Order History' section. Here, you can view the status of your refunds, including the date of request and current processing stage.
Billing Section: For a detailed view, head to the 'Billing' section within your account settings. This area provides comprehensive insights into all your transactions, including pending refunds.
Refund Progress Information: When monitoring your refund status, take note of the specific details provided by TrulyMadly, such as expected processing times, which can vary based on the payment method used.
Customer Support: If you have any questions or need further clarification, you can reach out to TrulyMadly’s customer support through the 'Help' center in the app or website. They can provide detailed updates on your refund status if it's not clear from the notifications.
FAQ
Unfortunately, if you forgot to cancel your subscription on time, we generally cannot issue a refund for that billing cycle. However, we recommend reviewing our cancellation policy for specific terms or reaching out to customer support, as they may be able to assist you further.
Refunds from TrulyMadly typically take 5 to 10 business days to process, depending on your bank's policies. Once the refund is initiated, you'll receive a confirmation, but the actual time for the amount to reflect in your account can vary.
If you notice a charge from TrulyMadly but do not have an active subscription, please check your payment history or any linked accounts for possible associated subscriptions. If you still have questions, reach out to TrulyMadly's customer support for assistance in clarifying the charge.
If you are unable to obtain a refund directly from TrulyMadly, consider reaching out to their customer service team again for further assistance. You may also want to escalate your request within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details and transaction history may provide further insights into your situation.
If TrulyMadly has declined your refund request, you may want to review their refund policy thoroughly for any specific conditions or guidelines. Additionally, consider reaching out to their customer support team again, ensuring all relevant details are provided. It might also be helpful to check your account details to confirm the status of your transaction.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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