How to Get a truMedic Refund

• Order Number: Locate your unique order number from your purchase confirmation email or the order history in your truMedic account.
• Transaction ID: Have the transaction ID ready from your payment method to facilitate verification.
• Product Information: Note the specific truMedic product you wish to return, including model name and serial number.
• Purchase Date: Identify the date of purchase to confirm eligibility for a refund within the allowable timeframe.
• Photos of the Product: Take clear images showing the condition of the product, especially if there are defects or issues.
• Packaging Details: Keep original packaging and any included accessories, as these may be required for a full refund.
• Proof of Purchase: Have a copy of your purchase receipt or the email confirmation from truMedic available.
• Customer Service Communication: Document any communication with truMedic customer service regarding your refund request for reference.
• Refund Policy Review: Familiarize yourself with truMedic's specific refund and return policy to ensure your request meets their criteria.

At truMedic, we are committed to ensuring that our customers have a clear understanding of their rights regarding refunds and eligibility. Being a provider of wellness and massage products, truMedic offers a range of items including massage devices and related accessories. Given the nature of our offerings, specific situations may arise where users might consider requesting a refund based on their individual circumstances.

• Defective Product: If a product purchased from truMedic is found to be defective upon arrival, users may qualify for a refund, provided the issue is reported in a timely manner.
• Unopened Items: Products that remain unopened and are returned within the designated return period may be eligible for a refund. It is essential to maintain the original packaging and receipt for this scenario.
• Order Issues: Users who experience issues with their order, such as incorrect items received, might be eligible for a refund or replacement upon contacting customer support.
• Subscription Services: For any subscription-based wellness programs, users can inquire about their eligibility for refunds based on specific terms outlined at the point of subscription. In some cases, if a user cancels their subscription within the trial period, they may be eligible for a refund.
• Time-Sensitive Promotions: Customers who purchase during promotional periods should review the terms of those promotions, as specific refund policies may apply related to promotional purchases.

For any refund inquiries or for more detailed information regarding eligibility, users are encouraged to contact truMedic’s customer support directly for assistance.

At truMedic, customers often find themselves in various situations regarding their products and services. Here are some real user scenarios where refunds were successfully claimed, highlighting common issues without implying any negligence from truMedic.

• Product Mismatch: A customer ordered a truMedic massage chair, but received the wrong model. After contacting customer support and providing the order details, the customer was able to return the incorrect item and receive a full refund while reordering the correct chair.
• Subscription Plan Change: A user initially subscribed to a monthly plan for truMedic’s relaxation app but later decided that the annual plan would be more economical. After contacting support for a plan change, the user was able to receive a refund on the unused portion of the monthly subscription, seamlessly transitioning to the annual plan.
• Shipping Delay: A customer purchased an eye massager during a holiday promotion but faced an unexpected shipping delay. Upon reaching out to truMedic’s customer service, the customer received a full refund for the delayed item while opting to wait for it to become available at a later date.
• Warranty Claim: After experiencing an issue with a truMedic handheld massager that was still under warranty, a user contacted customer support. They were guided through the warranty claim process and, after verification, received a refund for the defective unit, allowing them to purchase a new one without hassle.

Tracking your refund status with truMedic can be a straightforward process if you know where to look. We provide various methods to keep you informed about the progress of your refund request. Here are the most efficient ways to track your refund status:

• Check Your Email: After initiating a refund request, truMedic will send you an email confirmation. Be sure to check your inbox for updates, including the estimated time for your refund to be processed.
• Use the truMedic Account Dashboard: Log into your truMedic account and navigate to the Order History section. Here, you’ll find details about your refunds, including their current status.
• Access the Billing Section: Within your account settings, visit the Billing section. This area provides additional information on processing times and tracking details for your refund.
• Mobile App Notifications: If you use the truMedic mobile app, make sure your notifications are enabled. You will receive in-app updates regarding the progress of your refund.
• Contact Customer Support: If you require further assistance, reach out to truMedic customer support. They can provide real-time updates and guidance on your refund status.