How to Get a TST Tahini's Refund

• Order Number: Locate the unique order number from your receipt or confirmation email to expedite processing.
• Purchase Date: Have the date of purchase ready, which helps TST Tahini's verify the transaction timing.
• Payment Method: Ensure you have details of the payment method used (credit card, PayPal, etc.), including any transaction IDs associated with the payment.
• Product Details: Prepare to describe the specific tahini product(s) you wish to return, including flavors and sizes.
• Condition of Product: If applicable, document the condition of the product to confirm it meets the refund eligibility criteria (e.g., unopened, damaged).
• Reason for Refund: Clearly outline your reason for requesting the refund, which helps in assessing your case.
• Shipping Information: Include the original shipping details to verify the shipping address used when placing the order.
• Customer Account Information: If applicable, have your TST Tahini's account details, including the email linked to your account, ready for reference.
• Photos of the Product: Take clear, well-lit photos of the product (if damaged or defective) to support your refund request.

At TST Tahini's, we prioritize customer satisfaction and aim to provide high-quality products. We understand that questions regarding refunds may arise based on certain circumstances related to your purchase. Below are the specific situations that may qualify for a refund:

• Product Quality Issues: If you receive a product that is damaged or not up to the expected quality standards, you may qualify for a refund. Customers are encouraged to report any issues within a reasonable timeframe.
• Incorrect Items Received: In the event that the wrong product is shipped to you, you could be eligible for a refund upon returning the incorrect items.
• Subscription Management: For customers utilizing our subscription service, any requests for cancellations or modifications should be made prior to the billing date. If you encounter issues with your subscription delivery or if a product is not delivered as expected, this may also qualify for a refund.
• Order Cancellation: If you wish to cancel an order, you may be eligible for a refund if the cancellation request is made before the order is processed and dispatched.

Each of these situations reflects circumstances that may warrant a review of your eligibility for a refund, based on our customer service policies. We encourage you to reach out for assistance to clarify any account management or billing inquiries.

At TST Tahini's, customers can experience various situations that lead them to successfully claim refunds, reflecting the company's commitment to customer satisfaction. Below are some realistic scenarios that illustrate how users navigated their interactions and resolved potential issues.

• Order Delays: A customer ordered tahini for a family gathering, but the delivery was delayed due to unforeseen shipping issues. Upon contacting TST Tahini's support, the customer explained the situation and received a refund for the shipping costs as a gesture of goodwill.
• Product Quality Issues: After purchasing a jar of TST's signature tahini, a customer discovered it was not up to their quality expectations due to an unusual texture. They reached out to customer service with feedback, and received a refund along with a suggestion for a different variety that may better suit their taste.
• Subscription Changes: A customer realized they had accidentally renewed their subscription to the tahini flavor of the month club without intending to. They contacted TST Tahini's customer service shortly after the renewal and successfully received a full refund for the unwanted charge after expressing their need to adjust their subscription preferences.
• Incorrect Order Fulfillment: A customer received an incorrect flavor in their recent order. After reaching out to TST Tahini's support team with the details of the issue, they were issued a refund for the mistaken item and were allowed to keep the incorrect flavor as a complimentary gift.

Tracking your refund status efficiently is crucial for a smooth experience with TST Tahini’s. Here’s how you can stay updated on your refund progress:

• Email Notifications: TST Tahini’s sends regular updates via email regarding your refund status. Look for emails with the subject line "Refund Status Update" to find detailed information about your refund processing.
• Account Dashboard: Log into your account on tahinis.com and navigate to the Order History section. Here, you can view the status of your refund along with other recent purchases.
• In-App Notifications: If you’re using our mobile app, check the Notifications tab. We provide timely alerts about your refund directly through the app, ensuring you’re always in the loop.
• Billing Section: In your account settings, go to the Billing section and click on Refunds. This area displays all your refund requests and their current statuses, along with estimated timelines for completion.
• Detailed Refund Progress: TST Tahini’s provides comprehensive updates throughout the refund process. You'll receive information about the initiation of the refund, any necessary approvals, and when funds are expected to return to your original payment method.
• Customer Support: If you have any questions or need further assistance, our customer support team is always available. You can reach them through the Contact Us section on our website or through the app’s support feature for quick responses to your inquiries.