Many people only consider billing when they notice an unexpected charge, such as an automatic subscription renewal. If you've found yourself in this situation with Turnstile's mailing list, this guide is here to help you understand how refunds work. We’ll explain who is eligible for a refund and provide you with clear steps to easily request your money back. Our goal is to ensure you feel informed and supported throughout the process.
What You Should Prepare Before Applying For Refund
Email Address Used for Subscription: Provide the email associated with your Turnstile mailing list account to ensure accurate identification.
Order Confirmation Number: Include the confirmation number you received when signing up for the mailing list to validate your subscription.
Transaction ID: Gather the unique transaction ID from your payment provider for easy reference during the refund process.
Details of the Issue: Clearly describe the issue you encountered with the mailing list service, specifying whether it relates to content delivery, subscription management, or billing.
Proof of Payment: Attach any relevant receipts or screenshots that confirm your transaction for subscription fees.
Date of Subscription: Note the exact date you began your subscription to assist in processing your request.
Reason for Refund Request: State your specific reason for requesting a refund, whether it's dissatisfaction with content, billing errors, or other concerns.
Contact Information: Provide a current phone number or alternate email for follow-up communication regarding your refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-10 working days
Google Pay
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Turnstile's mailing list
Turnstile's mailing list offers subscribers a unique platform to stay updated on exclusive content, releases, and events related to the Turnstile community. Users who participate in this mailing list may have specific rights regarding their subscriptions, including eligibility for refunds under certain circumstances.
Here are some situations that may qualify for a refund from Turnstile's mailing list:
Subscription Cancellation Confirmation: Users who have confirmed cancellation of their subscriptions may be eligible for a prorated refund for unused service periods if the cancellation aligns with the billing cycle.
Service Disruptions: If a user experiences prolonged disruptions to the service provided through the mailing list, they might be eligible for a refund reflecting the period in which the service was unavailable.
Content Delivery Issues: If a subscriber does not receive promised content or benefits associated with their subscription, this situation could qualify for a review and potential refund, depending on the specific terms of the subscription.
Billing Errors: In the event of discrepancies in the billing amount or frequency, users may inquire about refunds to rectify any inaccuracies that could have occurred during the billing process.
Member Benefits Non-receipt: Users who do not receive the promised benefits or exclusive access tied to their subscription may have grounds for requesting a refund for the period in which those benefits were not delivered.
It is important for users to review the terms and conditions associated with the mailing list for additional clarity on eligibility and procedures. For specific inquiries regarding individual circumstances, users should reach out directly to Turnstile's support team for further assistance.
Step-by-Step Process to Request Your Turnstile's mailing list Refund Like a Pro
If you purchased through Turnstile's mailing list:
Visit turnstilehardcore.com and scroll to the bottom of the page.
Click on 'Contact Us' in the footer section.
Fill out the contact form with the following details:
Your full name
Your email address
Order ID or receipt number (if applicable)
A brief description of the issue
In the description, mention that the subscription renewed without notice and that you would like to request a refund.
Submit the form and await a response from customer service.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Locate your Turnstile subscription from the list.
Tap on it, and then select 'Cancel Subscription' to end the billing cycle.
After cancellation, go to reportaproblem.apple.com in your browser.
Log in with your Apple ID.
Find the Turnstile charge in your purchase history and select 'Report a Problem'.
Choose 'Request a Refund' and then 'Next'.
In the comment box, state that the subscription renewed without notice and request a refund.
Submit your request and wait for an email regarding the outcome.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select 'Subscriptions'.
Find your Turnstile subscription and tap on it.
Tap on 'Cancel Subscription' to stop future charges.
Open your browser and go to play.google.com and log in with your Google account.
Navigate to 'Order History' to find the Turnstile charge.
Click on 'Report a problem' next to the transaction.
Select 'I’d like to request a refund'.
In the message area, mention that the subscription renewed without notification and you wish to receive a refund.
Submit the form and keep an eye on your email for a response.
If you purchased through Roku:
Visit the Roku website and log into your account.
Click on 'Manage Subscription' in the account overview.
Locate your Turnstile subscription.
Select 'Cancel Subscription' to stop future billing.
Go to roku.com/support for customer service.
Click on 'Contact Us' and choose an appropriate channel.
When reaching out, state that the subscription renewed unexpectedly and request a refund.
Submit your request and monitor your email for responses.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Turnstile's mailing list for Refund
Script
Copy
Subject: Refund Request – Turnstile's mailing list Account [Your Email]
Dear Turnstile Team,
I am reaching out to discuss a billing situation associated with my account. [describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached documentation regarding this matter, if applicable.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your refund is currently awaiting approval; no action needed from you.
Processing
The refund is being reviewed and processed by our team.
Your refund is in the works; please allow up to 5 business days.
Refunded
The refund has been approved and completed successfully.
You should see your funds returned shortly; check your bank account.
Partially Refunded
A portion of the order has been refunded, the remaining items are not eligible.
You will receive a partial refund; check your account for details.
Canceled
The refund request has been canceled by the user or the system.
Your refund is no longer in progress; please contact support for assistance.
Completed
The refund process is finished, and funds have been returned.
Your refund has been processed, and no further action is required.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding how users have successfully navigated the refund process can be helpful for anyone considering a refund claim. Here are some scenarios illustrating common situations:
Subscription Adjustment: After trying out Turnstile's newsletter for a few months, Emily realized she only needed access to the content once a month. She contacted support to downgrade her subscription plan and received a prorated refund for the unused portion of her previous plan.
Accidental Upgrade: Jake accidentally upgraded his subscription tier while exploring new features. As soon as he noticed the change, he reached out to Turnstile's support team. They quickly resolved the issue by reinstating his original plan and processing a refund for the difference within days.
Event Cancellation: Lisa purchased access to a special event through Turnstile's mailing list. Unfortunately, the event was canceled due to unforeseen circumstances. She emailed customer service, and they promptly issued her a full refund for the ticket, along with a follow-up about future events.
Billing Discrepancy: Marcus realized he was billed twice for his access to a particular series due to an error in the billing cycle. After reviewing his account, the Turnstile team verified the issue and issued a swift refund for the extra charge while ensuring his access remained uninterrupted.
The Easiest Way to Get a Turnstile's mailing list Refund
If you're frustrated trying to get a refund from Turnstile's mailing list—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Keeping track of your refund status with Turnstile is simple and efficient. Here’s how to stay updated on your refund progress and ensure you have all the necessary information at your fingertips.
Check Your Email Updates: Turnstile communicates refund updates directly via email. Look for messages from Turnstile that detail the status of your refund. These emails will include important information such as the initiation of the refund and any expected timelines.
Utilize the Turnstile App: If you’re a mobile user, the Turnstile app allows you to track refunds seamlessly. Navigate to the “Orders” section to view refund statuses in real-time.
Visit Your Account Dashboard: For detailed information, log into your account on turnstilehardcore.com and access the “Order History” section. Here, you can view each order’s status, including any refunds processed and their current stage.
Billing Section Insights: In your account settings, the “Billing” area gives you an overview of all transactions, including refunds. Keep an eye here for updates on processing times and any additional details related to your refund.
Refund Progress Notifications: Turnstile provides updates on the progress of your refund through in-app notifications. Ensure notifications are enabled in your app settings to receive timely alerts as your refund is processed.
Customer Support Accessibility: If you have questions or cannot find your refund status, don’t hesitate to reach out through the support section available in the app or on the website. Our customer service team is equipped to assist you with any specific concerns regarding your refund.
FAQ
Unfortunately, we are unable to process refunds for cancellations not made within the designated time frame. We recommend setting a reminder before the renewal date to help manage your subscription. If you have further concerns, please feel free to reach out to our support team for assistance.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider. Once the refund is initiated, you will receive a confirmation, but the actual time for the funds to appear in your account may vary.
If you see a charge but don't have an active subscription, please start by checking your email for any recent communications from us regarding your subscription status. If you're still unsure, contact our support team through the email provided on our website, and we will assist you in resolving the issue.
If you are unable to obtain a refund directly from Turnstile's mailing list, consider reaching out to customer service again for further assistance. Additionally, you may explore options to escalate your request within their support system. Reviewing your account details might also provide more clarity on the situation.
If you're having trouble obtaining a refund from Turnstile's mailing list, consider reviewing their refund policy for specific guidelines. Additionally, you can try reaching out to their support team again for further assistance or clarification. Checking your account details to ensure everything is correct may also help in resolving the issue.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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