How to Get a Twisted Silver Refund

• Order Number: Have your unique order number ready, which can be found in your order confirmation email or on your account page.
• Proof of Purchase: Keep a copy of the original invoice or receipt you received at the time of purchase.
• Product Condition: Ensure the items are in their original condition, unworn, and with tags attached, as this is crucial for processing your return.
• Photography: Take clear photos of the item if it is defective or not as described to support your claim.
• Shipping Information: Be ready to provide shipping details, including tracking numbers, if applicable, for returns that were shipped back to Twisted Silver.
• Account Information: Make sure your Twisted Silver account information is up-to-date, including your name and contact details.
• Reason for Return: Provide a clear explanation for the return, whether it be for a defective item, wrong item received, or dissatisfaction.
• Refund Method Preference: Specify how you'd like the refund processed, whether back to your credit card or as store credit.
• Timeframe Awareness: Be familiar with Twisted Silver’s refund policy timeframe to ensure your return request falls within the allowed period.

*Working days are Monday to Friday, and don't include public holidays.

At Twisted Silver, we strive to ensure customer satisfaction with our unique jewelry offerings. Understanding your rights as a user regarding refunds and eligibility is important when managing your account. Below are specific situations that may qualify for a refund and are relevant to Twisted Silver's business model.

• Defective or Damaged Items: If you receive a product that is defective or damaged, you may be eligible for a refund. Ensure that the issue is reported within the specified return window outlined in our return policy.
• Incorrect Items Shipped: In instances where an incorrect item is shipped, customers may qualify for a refund upon the return of the mistakenly sent product, adhering to the return guidelines.
• Product Not as Described: If the product received does not match the description provided at the time of purchase, refund eligibility may apply. Providing evidence and details in a timely manner can assist in this process.
• Return Requests Within Policy Timeframe: All requests for returns must be made within the designated timeframe established in our return policy. Adhering to this timeframe is crucial for potential refund eligibility.
• Limited-Time Promotions: Customers who purchase items during a promotional period may qualify for a refund if the conditions of the promotion are not met or if products do not align with promotional descriptions.

We encourage you to review our return and refund policy on our website for detailed guidelines to ensure a clear understanding of your rights and options regarding refunds.

At Twisted Silver, customers appreciate the unique, handcrafted jewelry pieces made from recycled materials. Occasionally, users encounter situations that lead them to seek refunds. Here are some realistic scenarios where users successfully claimed refunds from Twisted Silver:

• Incorrect Order Size: A customer ordered a bracelet in a size medium but received a large by mistake. After reaching out to customer service with a request for an exchange, they were promptly issued a refund for the incorrect item, allowing them to reorder the correct size.
• Defective Piece: A purchaser noticed a small flaw on a necklace they received. They contacted Twisted Silver, explained the issue, and, after sending a photo for verification, received a full refund to shop for a different piece that better met their expectations.
• Shipping Delays: A customer experienced unexpected delays in receiving their jewelry due to shipping issues. After inquiring about the status and expressing their concerns, they were offered a refund on the shipping costs, enhancing their overall satisfaction with the service.
• Allergy Reactions: After wearing a newly bought pair of earrings, a customer experienced an allergic reaction to the materials used. They reached out to Twisted Silver’s customer support, who understood the situation and facilitated a refund after discussing the issue, allowing the customer to choose alternative products that were more suitable.

Tracking your refund status at Twisted Silver is straightforward and user-friendly. Here are some efficient ways to keep an eye on your refund progress:

• Email Notifications: Twisted Silver sends out email updates to inform you about the status of your refund. Make sure to check your inbox for messages detailing each step of the refund process, including when your request is processed and when funds have been issued.
• Account Dashboard: Log into your account on Twisted Silver’s website and navigate to the Order History section. Here, you’ll find a comprehensive overview of your past orders, including the current status of any refunds associated with them.
• In-App Notifications: If you have the Twisted Silver mobile app, enable notifications. You will receive instant updates directly in the app regarding your refund status, ensuring you stay informed on-the-go.
• Billing Section: Check the Billing section of your account settings for specific transaction details related to your refund. This area typically outlines any movements in payments and can clarify when you can expect to see the funds reflected in your account.
• Customer Support: If you have any questions or need further assistance, reach out to Twisted Silver’s customer support team. They provide detailed information about refund timelines and help you understand any delays or issues.