How to Get a Valley Assembly Refund

• Your Account Information: Have your account login details readily available, including your username or email associated with Valley Assembly.
• Transaction ID: Locate the specific transaction ID for the donation or service you are requesting a refund for, which can be found in your confirmation email or on your account statement.
• Date of Transaction: Write down the exact date when the transaction was made to help the Valley Assembly team process your request efficiently.
• Receipt or Confirmation Email: Keep a copy of the receipt or confirmation email you received after making your donation or booking, as it contains crucial information for validation.
• Reason for Refund: Prepare a clear explanation of why you are requesting the refund, as Valley Assembly may require this for their records.
• Payment Method Details: Have the details of the payment method used for the transaction at hand, including the last four digits of your credit/debit card, if applicable.
• Current Contact Information: Ensure your current phone number or email address is included in your request, so Valley Assembly can reach you easily during the refund process.
• Membership Details (if applicable): If you are a member, provide your membership number or details related to your membership type.

*Working days are Monday to Friday, and don't include public holidays.

At Valley Assembly, we strive to provide a welcoming and supportive community experience. Understanding the rights and potential refund eligibility of our users helps ensure clarity in our interactions. Please find below specific situations that may qualify for refunds based on our services.

• Event Cancellations: If an event organized by Valley Assembly is canceled or rescheduled, users who purchased tickets may qualify for a refund. In such cases, participants will be notified promptly about the available options.
• Membership Concerns: Users who believe they may not have accessed a membership benefit due to extenuating circumstances might be eligible for a review of their situation, which could lead to a refund of membership fees.
• Merchandise Returns: Should users purchase merchandise from our events and find that it does not meet their expectations or needs, they may be able to return the items for a refund, provided the items are in original condition.
• Failed Transactions: If users experience technical issues that prevent the successful completion of a transaction for Valley Assembly services, a refund request may be considered based on the specific circumstances.
• Program Discrepancies: Users who notice discrepancies between the advertised benefits of a program they paid for and what they received may qualify for a review that could lead to a refund.

At Valley Assembly, members can occasionally find themselves needing to request a refund due to various circumstances related to their subscription services and event registrations. Here are a few scenarios where users successfully claimed refunds:

• Membership Cancellation: After deciding to pause their involvement with Valley Assembly for a season, a user contacted customer support to inquire about refunding their recently renewed membership fee. The support team promptly assisted, processing a full refund based on their cancellation request submitted within the policy timeframe.
• Event Registration Change: A member who had signed up for an upcoming workshop realized they wouldn't be able to attend due to a scheduling conflict. They reached out to Valley Assembly's event team, who confirmed their eligibility for a refund according to the event policy, allowing the member to receive their registration fee back seamlessly.
• Service Adjustment Request: A long-term subscriber decided to adjust their level of membership to better fit their current needs. Upon reaching out for assistance, they received clarification on the billing process and were informed about a partial refund for the previous month’s fee as part of adjusting their subscription plan mid-cycle.
• Account Management Query: A user experienced confusion regarding their billing period for their digital service and discovered they had been billed for an additional month in error. After contacting customer support for clarification, the team identified the issue and processed a refund for the unnecessary charge, ensuring the user’s account was fully resolved.

Tracking your refund status at Valley Assembly is streamlined and user-friendly. Follow these specific guidelines to efficiently monitor the progress of your refund request.

• Check Your Email: Valley Assembly sends automated email notifications regarding your refund status. Look for updates titled "Your Refund Request" to get the latest information on the process.
• Log into Your Account: Navigate to the Account Dashboard on valleyassembly.org. Here, you can easily access your order history to see the specific status of your refund.
• Visit the Billing Section: In your account settings, the Billing section provides detailed insights about pending and completed refunds, including transaction dates and amounts.
• Utilize the Mobile App: If you have the Valley Assembly mobile app, check the notifications tab for real-time updates regarding your refund. The app also allows you to view your order history directly from your device.
• Refund Progress Information: Valley Assembly provides specific details about your refund progress, including when it was initiated and any expected timelines. This information can be found within your order history.
• Contact Support for Complex Issues: If you need further assistance or your refund status is unclear, reach out to Valley Assembly's customer support through the contact options available on their website.