Billing matters often slip our minds until an unexpected charge catches us off guard, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work at VELOCICHARGE LLC, outlining who is eligible for a refund and providing clear steps to request your money back quickly. Our aim is to empower you with the information you need to navigate the refund process smoothly and efficiently.
What You Should Prepare Before Applying For Refund
Order ID: Retrieve your unique order ID from your purchase confirmation email or account.
Transaction Details: Have your transaction details ready, including the date of purchase and payment method used.
Account Information: Make sure you know the email address linked to your VELOCICHARGE account for verification.
Reason for Refund: Clearly outline the reason for your refund request, such as malfunctioning equipment or unsatisfactory service.
Photographic Evidence: If applicable, gather photographic evidence of any defects or issues with the product to support your claim.
Warranty Information: Check the warranty status of your purchased product to determine if it qualifies for a refund.
Customer Support Communication: Keep any previous communications with customer support regarding your issue, noting dates and representatives you spoke with.
Return Tracking Number: If you’ve already returned the product, have the tracking number handy to verify the return shipment.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from VELOCICHARGE LLC
At VELOCICHARGE LLC, we understand that clarity regarding your rights and eligibility for refunds is essential. Our services are designed to provide users with seamless access to electric vehicle charging solutions. However, circumstances may arise that lead you to inquire about potential refunds. Below are specific situations related to your account and service usage that may qualify for a refund.
Billing for Unused Services: If you have subscribed to a service but were unable to access it due to specific technical issues, you might be eligible for a refund for the period during which the service was inaccessible.
Account Cancellation Within Policy Timeframe: If you decide to cancel your subscription within the designated cancellation period, you could be considered for a refund based on your subscription terms.
Payment Processing Errors: Should there be any challenges with your payment processing that were not due to user input, you may inquire about a refund to rectify the situation.
Promotional Offers Not Applied: In situations where a promotional offer was not reflected in your final charge, you may be eligible for a refund of the difference once verified.
Service Disruptions: If there were significant disruptions to service availability that affected your user experience, there may be grounds for a refund based on the duration and extent of the disruption.
It is recommended to review our terms of service and reach out to customer support for personalized assistance regarding your specific situation.
Step-by-Step Process to Request Your VELOCICHARGE LLC Refund Like a Pro
If you purchased through VELOCICHARGE LLC.com:
Visit the VELOCICHARGE LLC website and log into your account.
Navigate to the Billing or Account Settings section from your dashboard.
Locate the Subscription Details or Order History option.
Identify the specific subscription or charge you wish to refund.
Click on the Request Refund button or link associated with that transaction.
In the refund request form, clearly state that the subscription renewed without notice and mention your intent to discontinue the service.
Submit the request and note the confirmation or reference number for future follow-up.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the VELOCICHARGE subscription.
Choose the Report a Problem option.
In the problem description, mention that your subscription auto-renewed and express your desire for a refund.
Complete the prompt and submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Account followed by Purchase History.
Locate the VELOCICHARGE subscription.
Tap on it and select the Refund option, if available.
If prompted, provide a brief reason such as "subscription renewed unexpectedly" and submit the refund request.
If you purchased through Roku:
Go to the Roku home screen and select Streaming Channels.
Scroll down and select Manage Subscription under the VELOCICHARGE channel.
Select Options or Subscription Details.
Look for an option to Request Refund or Contact Support.
If necessary, click Contact Support to reach out directly and express that you were surprised by the auto-renewal.
Provide any requested information to expedite the refund process.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund regarding my recent transaction. [describe reason]
The amount I am requesting to be refunded is: [Amount].
If applicable, I have attached documentation to support my request.
Please confirm the receipt of this email and the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is submitted and is awaiting approval.
This status indicates that your refund is in queue for processing. Please allow up to 3 business days for review.
Processing
Your refund request has been approved and is currently being processed.
We are working on your refund. You can typically expect it to be completed within 5-7 business days.
Refunded
Your refund has been successfully issued.
The money has been returned to your original payment method. Check your account for a confirmation.
Partially Refunded
A portion of your refund has been processed, typically due to partial cancellation.
You have received part of your refund; the remaining balance may take additional time if not finalized.
Completed
Your refund process is complete, and all funds have been returned.
Your refund is finalized, and your funds should now be reflected in your account.
Canceled
Your refund request has been canceled.
This means your original purchase remains intact. If this isn't correct, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At VELOCICHARGE LLC, customers often have unique interactions regarding their electric vehicle charging solutions and subscription services. Here are a few realistic scenarios where users successfully claimed refunds:
Subscription Plan Adjustment: A customer decided to upgrade their subscription plan for faster charging but later realized that their usage requirements were less than anticipated. They reached out to VELOCICHARGE LLC's support team and successfully received a prorated refund for the unused portion of the upgraded plan.
Service Interruption Refund: During a scheduled maintenance, a customer experienced an unexpected service interruption that impacted their charging availability. After contacting customer support to explain the situation, they were granted a refund for the downtime, ensuring their satisfaction with the service.
Product Return for Compatibility Issues: A user purchased an EV charging adapter that was unfortunately not compatible with their vehicle model. They contacted VELOCICHARGE LLC's customer service for assistance and successfully managed to return the product, receiving a full refund upon the return of the item.
Billing Clarification: A customer noticed an unfamiliar charge on their account after canceling an additional feature that was not used. After reaching out for clarity on the billing statement, they received a clear explanation and a timely refund for the amount that was charged in error.
The Easiest Way to Get a VELOCICHARGE LLC Refund
If you're frustrated trying to get a refund from VELOCICHARGE LLC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with VELOCICHARGE LLC is straightforward and efficient. Follow the steps below to ensure you stay updated on your refund progress:
Check Your Email: VELOCICHARGE LLC sends out refund status updates via email. Look for messages that contain keywords like "refund processed" or "refund completed" in your inbox.
Use the Mobile App: If you have the VELOCICHARGE mobile app, navigate to the "Account" section. Here, you can find notifications regarding your refund status and any relevant updates.
Visit Your Account Dashboard: Log into your VELOCICHARGE account and go to the "Order History" section. Click on the specific order to view detailed information about your refund status.
Review the Billing Section: In your account settings, check the "Billing" section for a summary of your refunds. This area may provide additional details on pending or completed refunds.
Monitor Update Notifications: Enable push notifications in the VELOCICHARGE app to receive instant alerts about your refund progress, ensuring you never miss an important update.
FAQ
If you forget to cancel your subscription on time, refunds may not be guaranteed as per the terms of service. We recommend reviewing your subscription details for specific cancellation policies. If you have further questions or need assistance, please contact our customer support team.
Refunds from VELOCICHARGE LLC typically take 5 to 10 business days to process, depending on your bank or credit card company's policies. Once the refund is initiated, you will receive a confirmation email with any relevant details. Please allow the standard processing time for the funds to reflect in your account.
If you see a charge from VELOCICHARGE LLC but do not have an active subscription, please check your account to confirm your subscription status and any associated billing history. If you need further assistance, contact our customer support team with your account details for clarification and to resolve any discrepancies.
If you are unable to obtain a refund directly from VELOCICHARGE LLC, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and previous correspondence might provide clarity on your situation.
If VELOCICHARGE LLC refuses to issue a refund, it's advisable to review their refund policy to ensure all criteria have been met. You may also consider contacting customer support again for further clarification, or check your account details to verify any relevant information that might assist in resolving the issue.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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