How to Get a Veloura Refund

• Order Number: Locate your unique order number found in your confirmation email or account order history.
• Transaction ID: Retrieve the transaction ID from your payment confirmation to validate the purchase.
• Receipt Proof: Have a copy of your receipt or transaction details ready to attach as proof of purchase.
• Return Authorization (RA) Number: Ensure you have an RA number if applicable, which is required for processing your return.
• Original Packaging: Prepare the original packaging and include all related accessories, such as boxes and pouches that came with the purchase.
• Photo Evidence: Take clear photos of the item, especially if it’s damaged or defective, as evidence for your refund request.
• Reason for Return: Note down your reason for the return, which may help expedite the refund process.
• Account Information: Have your account login details ready to access your order history if needed during the refund request.

At Veloura, we understand that customer satisfaction is paramount. As a retailer specializing in exquisite jewellery, we strive to ensure that our products meet your expectations. Our refund eligibility is designed to accommodate various situations that may arise during your shopping experience. Here’s a detailed look at the scenarios that might qualify you for a refund.

• Damaged or Defective Items: If you receive an item that is damaged or defective, you may qualify for a refund. We encourage you to inspect your order upon receipt and notify us of any issues promptly.
• Incorrect Items Shipped: In the rare event that you receive an item that does not match your order confirmation, you may be eligible for a refund. Please ensure to check the item thoroughly and reach out to us for clarification.
• Order Cancellations: If you need to cancel an order before it has been processed and shipped, you might be eligible for a refund. Please contact our customer service team as soon as possible to inquire about the status of your order.
• Return Policy Compliance: Items that are returned within the stipulated time frame, in their original condition and packaging, may be eligible for a refund once received and inspected by our team.
• Product Exchanges: In situations where you wish to exchange an item for a different size or style, we recommend initiating an exchange process which may lead to a refund, depending on the circumstances.

We encourage our customers to review the complete return and refund policy available on our website to understand all conditions and procedures that apply. Customer satisfaction is our priority, and we are here to assist you with any inquiries you may have regarding your eligibility for a refund.

At Veloura, customer satisfaction is paramount, and we strive to ensure that every experience is seamless. Here are some real user scenarios where customers successfully claimed refunds, navigating their interactions with our services.

• A customer purchased a stunning necklace but decided it didn't match their outfit as they had hoped. They reached out to Veloura's customer service, mentioning their change of heart about the purchase. The team promptly processed the return and issued a full refund upon receiving the returned item.
• Another customer received a limited edition bracelet but discovered it had a minor flaw upon unboxing. After sending a quick email with a photo of the issue, Veloura arranged for a replacement and issued a refund for the original purchase to ensure complete satisfaction.
• A loyal customer signed up for a seasonal subscription box but unfortunately missed the delivery window while traveling. They contacted Veloura to inquire about their options, and the team not only provided them with a refund for that specific box but also offered a discount on their next subscription to keep them engaged.
• Finally, a shopper experienced a delay in shipping due to unforeseen circumstances while ordering a customized piece. Keeping in touch with Veloura’s support, they communicated their concerns and received a refund as a gesture of goodwill while the team expedited the delivery of their customized order.

Staying informed about your refund status at Veloura is crucial for a smooth shopping experience. Here’s how to track your refund status efficiently:

• Check Your Email: Veloura sends detailed email updates regarding your refund status. Look for messages from support@velourajewellery.com, which will provide information on when your refund is processed and expected completion dates.
• Use the Veloura Mobile App: If you have the Veloura app, you can easily check your refund status by navigating to the 'Orders' section. This will give you real-time updates on your refund progress.
• Log into Your Account: Head over to the Veloura website and log into your account. Go to the 'Order History' section, where you can view your recent purchases, including those that are eligible for refunds.
• Review Billing Section: In your account settings, check the 'Billing' section for any transactions related to your refund. This area provides insights into the status and any pending actions.
• Track Refund Processing Times: Typically, Veloura processes refunds within 5-7 business days. Keep an eye on the updates provided via your account dashboard and email.
• Customer Support: If you have any questions or issues regarding your refund, don’t hesitate to reach out to Veloura’s customer service team through the 'Contact Us' page or via live chat for immediate assistance.