How to Get a Verbsly Maternity Refund

• Order Confirmation Email: Have the initial order confirmation email from Verbsly Maternity ready, as it contains essential details about your purchase.
• Transaction ID: Locate your unique transaction ID, which is usually found in your order confirmation or shipping notification, to expedite the refund process.
• Proof of Purchase: Keep your receipt or any proof of purchase that verifies the date and amount of your transaction.
• Account Details: Be ready to provide your account information associated with your Verbsly Maternity account for identification purposes.
• Reason for Refund: Clearly outline the reason for the refund request, whether it’s due to sizing issues, product defects, or another reason.
• Product Condition: If applicable, ensure you have the product on hand to confirm it is unused or in a condition suitable for return, per Verbsly’s refund policy.
• Return Shipping Information: Check if you need to arrange return shipping or if Verbsly Maternity provides a prepaid return label.

At Verbsly Maternity, we strive to provide our users with exceptional service and support. Understanding your rights regarding refunds is an integral part of managing your account and ensuring a positive experience with our offerings. Below are situations that may qualify you for a refund, tailored specifically to the nature of our services.

• Product Defects or Issues: If you receive a physical product from Verbsly Maternity that is defective or not as described, you may be eligible for a refund upon providing proper evidence of the issue.
• Subscription Service Cancellation: In the event that you decide to cancel your subscription, you may qualify for a refund for the unused portion of your subscription fee, particularly if the cancellation occurs within a specified timeframe after your billing cycle.
• Service Availability: If you experience interruptions in access to our digital services that prevent you from using them as intended, you might be eligible for a refund, depending on the length and circumstances of the service outage.
• Account Management Queries: If you're unsure about the billing of certain aspects of your account, clarification can help determine if any adjustments are necessary, potentially resulting in eligibility for a refund.
• Promotional Offer Changes: If a promotional offer you used during a purchase does not apply as communicated, you might be eligible for a refund for that portion, depending on the specific terms of the promotion.

For any reason that you feel could qualify for a refund, we encourage you to reach out to our customer support team. They will assist you in navigating your specific circumstances and determining your eligibility based on our policies.

Understanding how to navigate the refund process can enhance your experience with Verbsly Maternity. Here are some user scenarios where refunds were successfully claimed:

• Subscription Change: A user realized that their subscription plan was no longer fitting their needs as her due date approached. After reaching out to customer support to modify her plan, she was informed that she was eligible for a prorated refund for the unused portion of her previous subscription. The refund was processed swiftly, allowing her to upgrade to a plan that better suited her circumstances.
• Accidental Purchase: Another customer mistakenly purchased a prenatal yoga class that she had already completed. Upon contacting Verbsly Maternity’s support team, she provided a brief explanation and requested a refund. The team confirmed her prior attendance and issued a full refund, appreciating her prompt communication.
• Service Interruption: A user experienced a brief service interruption during a live online class. After notifying customer support about the issue, they were directed to receive a credit for a future class. This credit allowed her to rebook without any additional cost, ensuring she could continue her maternity journey seamlessly.
• Billing Inquiry: A new subscriber was confused about a charge that appeared on her account after signing up for a maternity wellness package. After reaching out for clarification, she learned that the charge was for an optional add-on she had initially selected. The support team promptly adjusted her account, removing the add-on, and issued a refund for that particular charge.

Tracking your refund status with Verbsly Maternity is straightforward, enabling you to stay informed throughout the process. Here’s how you can do it efficiently:

• Email Updates: Once your refund is processed, you’ll receive an email notification detailing the status. Look for the subject line "Your Refund Status Update" in your inbox.
• In-App Notifications: If you use the Verbsly Maternity app, check your notifications section. Important updates, including refund confirmations, will appear there promptly.
• Account Dashboard: Log into your Verbsly Maternity account and navigate to the "Order History" section. Here, you can view the status of all your recent orders, including any refunds initiated.
• Billing Section: Under the "Billing" tab in your account settings, you can find a dedicated area for tracking refunds. This section will provide a timeline of your refund requests and their current status.
• Refund Progress Information: Verbsly Maternity updates you on the refund progress, detailing whether it is pending, processed, or completed. This information can be found on your account dashboard as well as in email notifications.
• Customer Support Tool: If you need further assistance, utilize the customer support chat feature on the website for real-time updates about your refund.