How to Get a Vibe Refund

• Order Number: Locate your unique order number from your purchase confirmation email.
• Transaction ID: Have the transaction ID ready, which can be found in your payment confirmation.
• Account Details: Ensure your account login information is accessible for verification purposes.
• Purchase Date: Note the date of purchase to help expedite the refund process.
• Product Condition: If applicable, be prepared to discuss the condition of the product upon receipt for validity of the refund.
• Reason for Refund: Clearly articulate the reason for your refund request, aligning with Vibe’s refund policy.
• Photos: If your request involves a defective product, take clear photos to submit as evidence.
• Email Correspondence: If you have had prior communication regarding the issue, compile relevant emails or chat logs.
• Return Shipping Information: If applicable, gather any information about return shipping providers or tracking details.
• Refund Policy Review: Familiarize yourself with Vibe’s specific refund policies to ensure eligibility and understand any timelines involved.

At Vibe, we strive to provide our users with enjoyable experiences through our range of products and services related to cannabis culture. Understanding the unique nature of our offerings, we have outlined specific reasons why users might be eligible for refunds based on various account and service situations. It’s important to familiarize yourself with these conditions to ensure clarity regarding billing and subscription management.

• Subscription Cancellation: If a subscriber cancels their membership before the next billing cycle but finds that they were charged for that upcoming cycle, they may qualify for a refund for that specific period.
• Product Issues: If a physical product arrives damaged or is not as described, users might be eligible for a refund upon reporting the issue within a specified timeframe.
• Billing Errors: In instances where there may be an invoicing inconsistency that needs clarification—such as unexpected fees—users could apply for a refund after contacting customer support.
• Service Disruptions: If a user experiences significant service disruptions that affect the use of their subscription benefits, they might be eligible to inquire about a refund for the affected period.
• Tracking Changes: Users who encounter delays in the delivery of products may find that they can request a refund, depending on the situation and the company's policies regarding shipping.

We encourage all users to reach out to our customer support team to discuss any specific situations that may lead to refund inquiries. Each case is handled with care and consideration to ensure that all users have a positive experience with Vibe.

At Vibe, we strive to ensure our customers have a smooth experience with their subscriptions and services. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Overlap: A user realized they had mistakenly subscribed to two different plans while exploring our offerings. After reaching out to customer support, they were guided through the process and received a refund for the extra subscription, allowing them to enjoy their preferred plan seamlessly.
• Service Interruption: During a scheduled maintenance period, a user experienced a temporary inability to access their account. They contacted Vibe support, who promptly acknowledged the inconvenience and offered a refund for the service downtime, ensuring the user felt valued and keeping their trust intact.
• Billing Clarification: A customer found a charge on their statement that was unclear regarding the services provided. After a brief inquiry, Vibe support clarified the billing cycle and, considering the customer's feedback, issued a partial refund as a gesture of goodwill, demonstrating our commitment to transparency.
• Product Issue: A user received an accessory from Vibe that did not meet their expectations due to a mismatch in style. Upon contacting our customer service, they were able to return the item and receive a full refund, allowing them to confidently select a replacement that better fit their needs.

Tracking your refund status efficiently with Vibe ensures you stay updated on your transactions. Here's how you can easily monitor your refund progress:

• Email Notifications: Keep an eye on your inbox for emails from Vibe regarding your refund status. These emails will provide crucial updates, including when your refund has been initiated and when it is expected to be completed.
• In-App Notifications: If you have the Vibe mobile app, enable notifications to receive real-time updates on your refund status directly within the app. This is the quickest way to see any changes as they happen.
• Account Dashboard: Log in to your Vibe account and navigate to the Account Dashboard. Here, you can find a dedicated section for Order History, where all your past transactions, including refunds, are listed.
• Billing Section: Within your account settings, access the Billing section. This area provides detailed insights into any pending or completed refunds alongside the dates and amounts involved.
• Refund Progress Information: Vibe typically outlines the status of your refund in terms of processing, completed, or any issues. Be sure to review this information to understand the current state of your refund.
• Customer Support: If you have questions about your refund, use the direct chat feature available in your Vibe app or website. This allows you to get quicker responses about your specific refund query.