Many users may not consider billing procedures until an unexpected charge catches their attention, perhaps due to an automatic subscription renewal. This guide is designed to clarify how Vidyard's refund process functions, outline eligibility criteria for receiving a refund, and provide step-by-step instructions to facilitate a swift request. Whether you're navigating a recent charge or simply seeking to understand the refund system better, we aim to empower you with the knowledge needed for a seamless experience.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Vidyard account email and login credentials handy.
Transaction ID: Locate the specific transaction ID associated with your purchase or subscription.
Purchase Date: Note the date when the transaction occurred, as this may be required for verification.
Reason for Refund: Prepare a clear and concise explanation for requesting the refund, including any service issues encountered.
Subscription Details: If applicable, provide information about your subscription type, including the plan name and billing cycle.
Payment Method: Have details of the payment method used for the transaction, such as credit card information or PayPal account.
Usage Data: If relevant, compile any analytics or data from Vidyard that support your refund request.
Related Support Tickets: If you have previously reached out to customer support, include any ticket numbers or correspondence that may relate to your issue.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
5-7 working days
Wire Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Vidyard
At Vidyard, users have specific rights regarding their subscriptions and the services provided. It's essential for customers to understand the criteria that may qualify them for a refund, particularly in the context of Vidyard’s subscription-based model. Below are several scenarios in which users might be eligible for a refund:
Service Downtime: If users experience significant service interruptions that affect their ability to utilize Vidyard's features, they may qualify for a refund for the affected billing cycle.
Account Management Issues: Users who encounter difficulties with their account management, such as problems during the setup process, may be eligible for a refund if the issue persists over a defined period.
Quality of Service Concerns: If users find that the features of the service do not perform as described or do not meet their expected quality, they might be eligible for a refund after reporting the issue and allowing time for resolution.
Billing Errors: Users may request clarification regarding their billing charges, and if a billing discrepancy is identified that relates to incorrect service levels or amounts charged, a refund could apply based on the user's findings.
Early Termination Rights: Depending on the specific terms of the subscription agreement, users may have rights to refunds if they terminate their subscription early under applicable conditions that are clearly outlined in their service agreement.
It’s recommended for users to review their individual terms of service or contact Vidyard directly for guidance related to their specific situation.
Step-by-Step Process to Request Your Vidyard Refund Like a Pro
If you purchased through Vidyard.com:
Visit the Vidyard website and log in to your account.
Navigate to the Billing section in your account settings.
Locate your recent transactions and identify the charge you wish to dispute.
Click on Request Refund next to the applicable transaction.
In the refund request form, mention the following:
State that the subscription renewed without any prior notification.
Emphasize that the service was not utilized during the billing period.
Submit the request and wait for a confirmation email regarding your refund status.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Vidyard subscription.
Select Report a Problem and choose the specific charge.
In the message box, use these phrases:
Mention that the subscription was renewed unexpectedly.
Stress that the account has been inactive and not in use.
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select Account and go to Purchase history.
Locate the Vidyard charge and tap on it.
Choose Refund and follow the prompts provided.
In your refund request, highlight the following:
Indicate that the subscription renewed without prior notice.
Point out that the service has gone unused.
Submit the request to initiate the refund process.
If you purchased through Roku:
Access your Roku device and navigate to the Home menu.
Scroll down to Streaming Channels and select Manage Your Subscriptions.
Select your Vidyard subscription from the list.
Tap on Cancel Subscription to stop future charges.
Visit the Roku website and sign in to your account.
Narrow down to the Help section, and select Contact Support.
When reaching out, mention:
The subscription renewed without a notice.
The account has not been used recently.
Submit your inquiry and await their response on your refund status.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
The billing situation is as follows: [describe reason]
I would like to request a refund in the amount of [Amount].
Please find any necessary documentation attached for your reference.
I kindly request confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Your request is in queue; you will be notified once processing begins.
Processing
The refund is currently being processed, which may take 3-5 business days.
Your refund is on its way; you should see it in your account shortly.
Refunded
The refund has been successfully completed and funds have been returned to your payment method.
The amount has been credited back to your account; review your transaction history for details.
Partially Refunded
A portion of your original payment has been refunded.
You will receive a credit for the specified amount; please check the details in your account.
Completed
The refund process is finalized; no further action is needed.
Your transaction has been fully settled; thank you for your patience.
Canceled
The refund request has been canceled, either by you or due to policy.
No refund will be issued; please contact support if this was a mistake.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Below are some realistic user scenarios where customers successfully claimed refunds from Vidyard, focusing on their unique subscription services and user interactions.
Subscription Tier Upgrade Issue: A user was excited to upgrade their Vidyard subscription from the basic to the pro tier. However, after upgrading, the user realized that some features were not compatible with their current workflow. After reaching out to customer support, the user successfully reverted to their previous plan and received a refund for the difference in charges.
Annual Plan Cancellation: A user decided to switch to a monthly subscription after using the annual plan for several months. Upon cancellation of the annual subscription, they noticed a charge for the renewal that did not seem to align with their expectations. Upon contacting Vidyard support for clarification, they learned about the refund policy and successfully received a pro-rated refund for the unused months of the annual plan.
Feature Discontinuation: After utilizing a specific feature that Vidyard had to discontinue due to technical issues, a user found their experience diminished. The user reached out to support to express concerns and was offered a refund for the feature's portion of their subscription, acknowledging that it influenced their decision to stay subscribed.
Account Downgrade Adjustment: A user downgraded their account from a premium tier to a standard one but noticed they were charged the premium rate for the month. By contacting customer support for assistance with their account settings, they clarified the timing of the downgrade and successfully received a refund for the excess charge.
The Easiest Way to Get a Vidyard Refund
If you're frustrated trying to get a refund from Vidyard—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Vidyard is a straightforward process designed to keep you informed at every step. Here are some efficient ways to check the status of your refund:
Email Notifications: Vidyard typically sends out email updates whenever there is a change in your refund status. Ensure you check your inbox for messages marked with 'Refund Update' and look for any specific instructions or timelines provided.
Account Dashboard: Log in to your Vidyard account and navigate to your Billing section in the account dashboard. Here, you can find the status of your refund transactions along with detailed history.
Order History: Access the Order History tab under your account settings. This section will provide a clear view of all your transactions, including pending and completed refunds, along with personalized updates.
In-App Notifications: Keep an eye on in-app notifications within the Vidyard platform. If there are any important updates regarding your refund, they may appear as alerts while you are using the service.
Mobile App Tracking: If you’re using the Vidyard mobile app, you can check your refund status directly through the app. Make sure you have notifications enabled to get real-time updates on any changes to your refunds.
Customer Support Tools: If you need further clarification, utilize Vidyard’s customer support tools. You can submit a ticket or chat with support directly from your account dashboard for assistance in tracking your refund.
FAQ
If you forget to cancel your Vidyard subscription before the renewal date, unfortunately, we are unable to issue a refund for the billing period that has already started. However, we encourage you to reach out to our support team for assistance, as they may offer options or solutions for your specific situation.
Refunds typically take 5 to 10 business days to appear in your account, depending on your financial institution's processing times. Once the refund is initiated, you should see the funds credited back to your original payment method as per your bank’s policies.
If you notice a charge but do not have an active subscription, please start by checking any associated email accounts for confirmation of previous transactions. You can then reach out to Vidyard's support team for assistance in clarifying the situation and resolving any discrepancies.
If you're unable to obtain a refund directly from Vidyard, consider reaching out to their customer service again for further assistance. You might also explore options to escalate your request within their support system for a more comprehensive review. Additionally, reviewing your account details and usage may provide insights that could help in discussions with their support team.
If Vidyard refuses to issue a refund, consider reviewing their refund policy to ensure all criteria were met for eligibility. You may also reach out to their customer support team again for further clarification or alternative solutions. Additionally, double-check your account details to ensure there are no misunderstandings regarding the transaction.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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