Unexpected charges can catch anyone off guard, especially when it comes to subscription renewals you'd rather not face. This guide is designed to help you understand how VIP _M refunds operate, who qualifies for them, and the straightforward steps you can take to request your money back with ease. Our aim is to provide you with the support you need, ensuring a smooth and efficient refund process.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from the purchase confirmation email or your account order history on herlighting.com.
Transaction ID: Retrieve the transaction ID associated with your order, which can typically be found in your payment confirmation receipt.
Reason for Refund: Prepare a clear explanation of why you are seeking a refund, including any issues with the product or service.
Proof of Purchase: Gather any relevant documentation that confirms your purchase, such as receipts or invoice copies.
Product Photos: Take clear images of the product to document any defects or issues if applicable.
Account Information: Ensure that your VIP _M account details are up-to-date, including your registered email address linked to herlighting.com.
Return Shipping Tracking: If applicable, keep a record of the return shipment tracking number to provide as proof of return.
Timeframe Awareness: Be aware of VIP _M’s refund policy timeframe, ensuring you are within the allowed period for requesting a refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Afterpay
3-7 working days
Gift Card
Immediate to 1 working day
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from VIP _M
At VIP _M, we strive to provide our users with the utmost satisfaction with our services. Users may have various eligibility criteria for refunds based on their specific account situations and service usage. Understanding these situations can help clarify whether you might qualify for a refund.
Subscription Cancellation: If you cancel your subscription before the next billing cycle, you may be eligible for a refund for any unused portion of your subscription if applicable.
Service Interruption: If you experience a significant interruption in the services provided that is not resolved within a reasonable timeframe, you might be eligible for a refund for the period affected.
Account Management Issues: Users encountering difficulty accessing their accounts due to technical problems may qualify for a refund if the issue persists and affects service delivery.
Incorrect Billing Amount: If users notice discrepancies in the billed amount compared to the agreed-upon subscription plan, they could inquire about potential refunds for the overcharged amount.
Promotional Offers: In cases where promotional offers are not applied correctly at the time of billing, users may be eligible for a refund of the difference once verified.
It is essential for users to reach out to customer support for personalized assistance regarding their specific situations, as this will help determine eligibility for any potential refunds based on the circumstances outlined above.
Step-by-Step Process to Request Your VIP _M Refund Like a Pro
If you purchased through VIP _M.com:
Visit herlighting.com and log into your account.
Navigate to the Account Settings section.
Click on Billing History.
Locate the transaction for your membership or subscription.
Select the transaction and click on Request Refund.
In the message box, mention that the subscription renewed unexpectedly.
Submit your refund request and wait for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the VIP _M subscription and tap it.
Look for the Report a Problem link.
Choose Request a Refund and select the reason as Renewed without notice.
Submit your request and check your email for a confirmation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your Profile Icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find VIP _M subscription and select it.
Tap on Manage and then Request Refund.
Indicate that the account was unused prior to renewal in the reason field.
Submit the refund request and await response from Google.
If you purchased through Roku:
On your Roku device, navigate to Settings.
Select Account management.
Click on Manage subscriptions.
Select the VIP _M subscription from the list.
Look for the Contact Support link.
Choose Email Support and write a message stating that the subscription auto-renewed without prior notice.
Send your message and keep an eye on your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Regarding my recent billing situation, [describe reason].
Therefore, I would like to request a refund of [Amount].
I have attached documentation for your reference, if applicable.
I would appreciate a confirmation of my request within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is yet to be processed.
Keep an eye on your email for updates. Processing may take up to 5 business days.
Processing
Your refund is currently being reviewed and processed by our team.
This stage typically takes 3-7 business days, so please be patient.
Refunded
The refund has been successfully issued to your original payment method.
You should see the funds reflected in your account within 5-10 business days.
Partially Refunded
A portion of your order has been refunded, while the rest remains pending.
Check your account for the detailed transaction. The remaining amount will be processed shortly.
Completed
Your refund has been processed and is now complete.
You can now check your account balances; the transaction is final.
Canceled
Your refund request has been canceled and no further action will be taken.
If you believe this is an error, please contact our support team for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
VIP _M specializes in providing premium home lighting solutions, including smart bulbs and fixtures, tailored subscription plans for monthly delivery, and expert consultation services. Users often seek refunds due to specific situations related to their purchases or subscriptions. Here are some scenarios where customers successfully claimed refunds:
Subscription Plan Adjustment: A user realized that their monthly lighting subscription included products they no longer needed, leading to a timely request for a refund. After explaining their situation, VIP _M promptly issued a refund for the last month’s charge while assisting in adjusting the subscription to better fit their needs.
Product Misdelivered: A customer received the wrong type of smart bulb, which was not compatible with their existing setup. They contacted VIP _M’s support team, who quickly arranged for the return of the incorrect item and processed a refund for the purchase while ensuring the correct product was sent out as soon as possible.
Service Interruption: A user encountered a temporary outage with their smart lighting system due to maintenance on the VIP _M platform. After reaching out to customer service for clarification, they were informed of the nature of the issue and received a refund for that month’s subscription due to the inconvenience caused.
Product Return Due to Quality Issues: A customer received a floor lamp that did not meet their expectations in terms of quality. Following the proper return procedure, they communicated their concerns to VIP _M, who issued a refund upon confirming the item was returned, ensuring customer satisfaction and commitment to quality.
The Easiest Way to Get a VIP _M Refund
If you're frustrated trying to get a refund from VIP _M—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at VIP _M is a straightforward process designed to keep you informed every step of the way. Follow these specific guidelines to efficiently monitor your refund.
Email Notifications: Whenever a refund is processed, VIP _M sends an email update. Look for emails from support@herlighting.com, which will provide details about your refund status and any next steps.
Mobile App Notifications: If you have the VIP _M app, enable push notifications. You’ll receive instant updates regarding your refund directly on your mobile device, making it easy to stay informed on the go.
Account Dashboard: You can check the refund status by logging into your account on herlighting.com. Navigate to the Order History section, where you'll find a detailed view of each order, including the current status of your refund.
Refund Progress Updates: VIP _M provides regular progress updates within your account dashboard. Look for notes indicating when your refund has been initiated, processed, and completed.
Billing Section: In the Billing section of your account settings, you can view any transactions related to your refunds. This area will show the date of the refund request and the anticipated timeline for completion.
Customer Support: If you need further assistance, you can reach out directly to VIP _M customer support via the contact form in your account or through live chat. They can provide real-time updates and address any concerns you may have.
FAQ
Unfortunately, if you forget to cancel your subscription on time, we are unable to process a refund for the recent charge. We encourage our users to keep track of their renewal dates to avoid this situation, and we're here to help with any other questions you might have regarding your account.
Refunds typically take between 5 to 10 business days to appear in your account, depending on your bank's processing times. Once the refund is initiated from our end, you will receive a confirmation email outlining the details. We appreciate your patience as financial institutions may vary in their processing speeds.
If you notice a charge but do not have an active subscription, please check your account for any prior subscriptions or purchases you may have overlooked. For further assistance, contact our customer support team with your transaction details, and they will help clarify the charge.
If you are unable to secure a refund through initial attempts, consider reaching out to VIP _M's customer service again for further assistance. You may also explore escalating your request within their support system or reviewing your account details to ensure all information is up-to-date.
If VIP _M refuses to issue a refund, consider reviewing their refund policy for clarity on the terms and conditions relating to your purchase. You might also try reaching out to their customer support team again for further assistance or clarification. Additionally, double-check your account details to ensure all information is correct.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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