How to Get a Virtual Buddy: AI Companion Refund

• Account Email Address: Ensure you have the email associated with your Virtual Buddy account ready.
• Transaction ID: Locate the specific transaction ID for the purchase you wish to get a refund for, often found in your confirmation email.
• Subscription Details: If applicable, note down the plan you subscribed to, including pricing and renewal date.
• Support Ticket: Prepare a brief explanation of your reason for the refund request, which may be submitted via Virtual Buddy's support ticket system.
• Payment Method Information: Be ready to provide details about the payment method used, including the last four digits of your credit card or payment account.
• Screenshots: Collect any relevant screenshots that support your refund claim, such as error messages or issues experienced with the AI Companion.
• Usage History: If applicable, review your usage history to ensure it aligns with your refund request, as this may be considered by the support team.

*Working days are Monday to Friday, and don't include public holidays.

At Virtual Buddy: AI Companion, understanding your rights regarding refunds is essential for managing your subscription and enjoying a seamless experience with our AI services. We strive to ensure that all users are informed about their eligibility for refunds based on specific circumstances related to their use of our platform.

Users may qualify for refunds under the following situations:

• Service Disruption: If users experience significant and prolonged interruptions in accessing the AI Companion, this may be a basis for eligibility for a refund, depending on the length and nature of the disruption.
• Subscription Misunderstanding: Users who feel they were not accurately informed about the terms of their subscription—such as the duration or features available—may inquire about potential refunds related to that subscription.
• Technical Issues: If users encounter persistent technical problems that hinder the effective use of the AI Companion, users may be eligible for a refund if these issues remain unresolved after attempting standard troubleshooting steps.
• Promotional Pricing Concerns: Users who believed they signed up for a specific promotional offer that was not applied correctly upon billing may be inquiring about their eligibility for a refund reflecting that promotion.

We encourage users to reach out directly to our support team for assistance with their unique situation to ensure all relevant details are considered regarding potential refunds.

Virtual Buddy: AI Companion provides users with personalized AI interaction services. Occasionally, users may require refunds due to various account-related issues. Here are some scenarios where users successfully claimed their refunds:

• Subscription Downgrade: A user decided to downgrade their subscription from the premium tier to the basic plan after realizing the premium features were not needed. Upon contacting support, they were promptly refunded the difference for the unused portion of their premium subscription.
• Service Interruption: A user experienced an unexpected service interruption that lasted several days. After reaching out through the customer service portal, they received a full refund for the affected billing cycle due to the service unavailability.
• Accidental Subscription Renewal: A user mistakenly renewed their subscription while intending to let it expire. After clarifying their situation with customer service, they were able to receive a refund for the recent charge as the renewal was processed just a day prior.
• Billing Error Inquiry: A user noticed an inconsistency in their billing statement while managing their subscription. After submitting a billing inquiry and providing the necessary details, they received a prompt refund for the discrepancy, ensuring their account was accurately billed.

Tracking your refund status with Virtual Buddy: AI Companion is a straightforward process that ensures you stay updated every step of the way. Here’s how to efficiently monitor your refund status:

• Email Updates: Keep an eye on your email inbox for notifications from Virtual Buddy regarding your refund. These emails will provide the latest updates and can confirm when your refund has been processed.
• In-App Notifications: If you have the Virtual Buddy mobile app, make sure to enable notifications. You will receive real-time updates and alerts about your refund status directly within the app.
• Account Dashboard: Log into your Virtual Buddy account and navigate to the Order History section on your dashboard. Here, you can find detailed information about your previous transactions and the status of any pending refunds.
• Billing Section: Check the Billing section in your account settings for a clear overview of all transactions. This is where you can track the progress of your refund requests as they change from pending to completed.
• Refund Progress Details: Virtual Buddy provides specific information about your refund status, including the date your refund was initiated and an estimated completion time. Look for these details in your account notifications and emails.
• Merchant-Specific Tools: Utilize any available merchant-specific tracking tools directly offered through Virtual Buddy. These features can provide additional insights into your refund process and any necessary actions you may need to take.