How to Get a Virtual Class Refund

• Account Username - Ensure you have your Virtual Class account username ready for verification.
• Transaction ID - Locate the specific transaction ID for the purchase you are seeking a refund for.
• Course Name - Note the name of the virtual class you are requesting a refund for, as this will help process your request faster.
• Date of Purchase - Have the date of the transaction available to assist in locating your order in their system.
• Payment Confirmation Email - Keep a copy of the payment confirmation email to verify your transaction.
• Refund Policy Review - Familiarize yourself with Virtual Class’s specific refund policy to ensure eligibility for the refund.
• Reason for Refund - Prepare a clear explanation of why you are requesting the refund, as this may be required.
• Customer Support Contact - Have the contact information for Virtual Class support ready in case you need assistance during the process.

*Working days are Monday to Friday, and don't include public holidays.

At Virtual Class, we understand that situations may arise where users may seek clarification on their eligibility for refunds. Our primary commitment is to provide a valuable educational experience, and we aim to ensure that users have clarity regarding their subscription services and associated billing processes. Refund eligibility is based on specific scenarios related to our digital class offerings.

The following conditions may qualify users for a refund:

• Course Cancellation: If a course you registered for is canceled by Virtual Class, you may be eligible for a full refund.
• Course Mismatch: In situations where the content delivered does not match the course description or advertised materials, you might qualify for a refund.
• Password Issues: If you are unable to access your course due to login or technical issues that persist and cannot be resolved, you may be eligible for a refund upon request.
• Subscription Downgrade: If you choose to downgrade your subscription package to a lower tier, any potential refund for the remaining balance could apply as per our policy guide.
• Course Content Access Expiration: If access to course materials or support is not provided as outlined, you may qualify for a refund.

We advise users to refer to their subscription details and course terms for further guidance on specific eligibility criteria. For any uncertainties, please reach out to our customer support team for assistance with your inquiry.

Here are several situations where users successfully claimed refunds from Virtual Class, highlighting the typical interactions and account management scenarios that can occur with the service.

• Plan Upgrade Transition: A user decided to upgrade their Virtual Class subscription from a basic to a premium plan but realized shortly after that the premium features were not as valuable as anticipated. They contacted support within the refund window and received a pro-rated refund for the difference in fees when they downgraded back to the basic plan.
• Course Cancellation: A student enrolled in an online workshop found that due to unforeseen scheduling conflicts, they needed to cancel their enrollment. They reached out to Virtual Class before the workshop started and successfully received a refund for the course fee, as it fell within the cancellation terms outlined in the policy.
• Trial Period Confusion: A new user signed up for the free trial of a new service but accidentally selected a paid option during signup. After realizing this, they contacted customer support to clarify their account status. After verifying the error, Virtual Class promptly issued a full refund for the initial charge.
• Account Billing Review: A long-time member checked their account statement and noticed a charge that seemed inconsistent with their usual billing cycle. After consulting with customer support about their subscription terms, they received confirmation that the charge was a legitimate fee for an add-on service they had forgotten about. However, upon request for clarification and realizing the value didn’t meet expectations, they received a full refund for that add-on promptly.

Tracking your refund status efficiently is essential for staying updated on your order with Virtual Class. Here are specific tips to help you navigate the process:

• Check Your Email Updates: Virtual Class sends email notifications whenever there is a change in your refund status. Look for subject lines containing "Refund Update" to stay informed.
• Use the Account Dashboard: Log into your Virtual Class account and navigate to the Dashboard. Here, you can find a dedicated section labeled "Order History" where your refund requests are listed along with their current statuses.
• Access the Billing Section: For more detailed information, go to the "Billing" section of your account settings. This area provides insights into pending and completed refunds, specifying the amount and date of the transaction.
• Mobile App Notifications: If you're using the Virtual Class mobile app, make sure to enable push notifications. This way, you'll receive immediate alerts regarding any changes to your refund status.
• Review Refund Progress History: In your Order History, click on the individual order linked to your refund. You will see a timeline indicating each stage of the refund process, such as "Processing," "Approved," or "Completed."
• Contact Customer Support: If you have any concerns or cannot find your refund status, utilize the in-app chat feature to connect with customer support for real-time assistance.