How to Get a Virtual EMDR Refund

• Account Login Information: Ensure you have your login credentials for the Virtual EMDR platform to access your account and transaction history.
• Transaction ID: Locate the specific transaction ID associated with the purchase you are seeking a refund for, which can be found in your account's payment history.
• Session Dates: Gather the dates of the EMDR sessions or products for which you are requesting a refund, as these details may be relevant for verification.
• Proof of Purchase: Maintain copies of receipts or confirmation emails received after your purchase, as these serve as proof of your transaction.
• Reason for Refund: Clearly articulate the reason for your refund request, including any specific issues encountered during the sessions.
• Communication Records: Compile any previous correspondence with Virtual EMDR support regarding your order, which may help expedite your request.
• Subscription Details: If applicable, have information about your subscription plan, including start date, and any changes made during the subscription period.
• Contact Information: Confirm that your current contact details are on file, ensuring that Virtual EMDR can reach you regarding your request.

*Working days are Monday to Friday, and don't include public holidays.

At Virtual EMDR, users access a digital mental health service designed to provide eye movement desensitization and reprocessing therapy online. Given the nature of this subscription-based service, there are specific scenarios in which users may qualify for a refund based on their individual circumstances.

The following situations may be relevant for refund eligibility:

• Unutilized Subscription Time: If a user has subscribed but has not utilized the service within a specific period, they might be eligible for a refund for unused subscription time.
• Technical Issues: Users experiencing technical difficulties that prevent access to the service may qualify for a refund, especially if the issues persist beyond a certain timeframe.
• Subscription Cancellation within Grace Period: If a user cancels their subscription within a designated grace period, they could be eligible for a refund for that billing cycle.
• Content Relevancy Issues: If the therapeutic content does not meet individual expectations or needs that were explicitly discussed prior to subscription, a refund may be considered on a case-by-case basis.
• Billing Error Inquiry: In the event a user has questions about their billing statement and finds discrepancies during their review, they may be eligible for a resolution or credit for specific charges.

Users are encouraged to review their individual situations and reach out to Virtual EMDR’s customer service for any inquiries regarding refund eligibility based on these criteria.

At Virtual EMDR, users may occasionally find themselves in situations where they need to claim a refund for various reasons related to their subscription or service usage. Here are some realistic scenarios that illustrate how customers successfully navigated the refund process:

• Accidental Subscription Renewal: A user intended to pause their subscription but accidentally missed the cancellation deadline, resulting in an automatic renewal charge. Upon reaching out to customer support, they explained their situation and received a prompt refund upon confirmation of their cancellation request.
• Session Scheduling Conflicts: One user booked a Virtual EMDR session but later discovered a scheduling conflict. After discussing the matter with support, they received a refund for the unused session, allowing them to reschedule for a more convenient time without any additional charges.
• Technical Issues: A customer experienced connectivity problems during their session that prevented a productive experience. After contacting support to explain the technical difficulties faced, they were offered a refund for that specific session, enabling them to book another session at a later date with a clearer connection.
• Service Plan Adjustment: A user realized that the service level they initially selected was not meeting their needs and decided to downgrade their plan. Virtual EMDR's support team assisted in processing the downgrade and issued a refund for the difference in the service fee for the current billing cycle, making the transition smooth and hassle-free.

Tracking your refund status with Virtual EMDR is designed to be a straightforward process, ensuring you stay updated every step of the way. Here are the most efficient ways to check on your refund status:

• Email Notifications: Keep an eye on your email inbox for updates. Virtual EMDR will send you an email notification once your refund request has been processed, including details on the amount and timeframe you can expect for the refund to appear in your account.
• Account Dashboard: Log into your Virtual EMDR account and navigate to the Order History section. Here, you will find a comprehensive list of all your transactions, along with their current status—including any refunds in process.
• Billing Section: In your account settings, under the Billing tab, you can view specific details about your transactions, including the status of any refunds. This area provides a clear view of what’s being processed.
• In-App Notifications: If you are using the Virtual EMDR mobile app, check for in-app notifications regarding your refund. The app will provide timely updates and alerts, ensuring you never miss important information.
• Refund Progress Updates: Virtual EMDR provides transparency by updating you on the refund progress. In your Order History, you’ll see statuses such as “Refund Requested,” “Processing,” or “Refund Completed.” Each status gives you a clear understanding of where your refund stands.