At VITAL BROTHERS BJJ, we understand that billing can often become an afterthought until an unexpected charge catches your attention. This guide is designed to walk you through the refund process, explaining who is eligible for refunds and providing clear steps to request your money back quickly and efficiently. Our goal is to ensure you feel supported and informed throughout the experience.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Gather the original order confirmation email that includes details about your purchase from VITAL BROTHERS BJJ.
Transaction ID: Locate your unique transaction ID associated with your order, which can usually be found in your confirmation email.
Reason for Refund: Clearly outline the reason for your refund request, whether it’s due to product dissatisfaction, sizing issues, or service problems.
Photos of Product: If applicable, take clear photos of the product you wish to return, especially if it has issues or defects.
Membership Account Details: If you're a member, provide your membership account information, including your username or email associated with your VITAL BROTHERS BJJ account.
Shipping Details: Make sure to include information about how the product was shipped, including tracking numbers if the item was returned.
Refund Policy Acknowledgment: Review the VITAL BROTHERS BJJ refund policy to ensure your request complies with their guidelines.
Payment Method Information: Prepare to specify the payment method used for the purchase, including the last four digits of your credit card if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from VITAL BROTHERS BJJ
At VITAL BROTHERS BJJ, understanding your rights and eligibility for refunds is important for managing your experience with our services. We strive to provide clear guidelines surrounding refund eligibility that take into account the nature of our offerings, including membership fees, class fees, and merchandise purchases. The following scenarios outline situations that may qualify for a refund based on your involvement with VITAL BROTHERS BJJ.
Class Cancellations: If a scheduled class is canceled by VITAL BROTHERS BJJ, participants may be eligible for a refund for that specific class fee.
Membership Termination: Should you decide to terminate your membership prior to your next billing cycle, you may be eligible for a refund on any remaining unused classes, depending on the membership type and terms agreed upon during enrollment.
Merchandise Returns: Merchandise purchased directly from VITAL BROTHERS BJJ may qualify for a refund if it is returned in its original condition within a specified timeframe as outlined in our return policy.
Injury or Medical Issues: If a member is unable to participate due to a qualifying medical issue, they may request a refund for unused classes or membership time, subject to verification of the circumstances.
Membership Fee Discrepancy: In case of a question regarding a billing discrepancy, users may reach out for clarification and potentially adjust their account as needed.
For any other specific circumstances not mentioned, we encourage reaching out directly to our customer service team to discuss your situation and explore potential refund eligibility.
Step-by-Step Process to Request Your VITAL BROTHERS BJJ Refund Like a Pro
If you purchased through VITAL BROTHERS BJJ.com:
Visit vitalbrothersbjj.com and scroll to the bottom of the page.
Click on the Contact Us link.
Fill out the contact form:
In the subject line, write Refund Request.
Clearly state your request for a refund.
Mention that the subscription renewed without notice.
Include your account details and the date of the last transaction.
Submit the form and await a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your VITAL BROTHERS BJJ subscription.
Scroll down and select Report a Problem.
Choose Billing Issue as the reason.
In the description, mention that the subscription renewed without notice.
Submit the request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Account and then Purchase History.
Locate the VITAL BROTHERS BJJ charge and tap on it.
Tap on Refund and select the reason for your request.
In the comments, emphasize that the account was unused.
Submit your request.
If you purchased through Roku:
Navigate to the Roku Home Screen.
Select Settings from the menu.
Click on Account then Manage Subscriptions.
Find your VITAL BROTHERS BJJ subscription and select Manage Subscription.
Choose Cancel Subscription.
Visit the Roku Support page to submit a refund request.
In your request, mention that the subscription renewed without notice.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Please find below the details regarding my billing situation:
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email are the relevant documents for your reference.
I kindly request your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will receive a notification once your request is reviewed, typically within 1-3 business days.
Processing
Your refund is currently being processed by our team.
This stage usually takes 5-7 business days, and you will be updated if further information is needed.
Refunded
Your refund has been successfully processed and funds have been returned to your original payment method.
Expect to see the refund reflected in your account within 3-5 business days, depending on your bank’s processing times.
Partially Refunded
A portion of your total payment has been refunded, usually due to a returned item or service.
You will receive a notification detailing the refund amount; the remainder can be discussed with our customer service.
Completed
Your refund process is complete, and no further action is required from you.
Thank you for your understanding! Our customer service is here for any remaining questions.
Cancelled
Your refund request has been canceled and no further action will be taken.
If you have questions about your cancellation, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At VITAL BROTHERS BJJ, our community values transparency and support, especially when it comes to managing memberships and services. Here are some real user scenarios where refunds were successfully claimed:
Membership Upgrades: A member decided to upgrade their membership from a basic plan to an all-access pass, but after realizing that they couldn’t attend as many classes as anticipated, they contacted customer support within the first month. Upon review, a refund for the additional monthly fee was granted, allowing the member to revert to their original plan.
Class Cancellation: A student signed up for a special workshop but had to cancel due to a last-minute scheduling conflict. VITAL BROTHERS BJJ’s policy allowed for refunds if cancellations were made prior to a specific deadline, which the student met. The refund was processed quickly, enhancing their trust in the academy’s customer service.
Billing Clarification: An individual noticed a perceived discrepancy in their membership fee following a recent renewal. After reaching out for clarification, the team at VITAL BROTHERS BJJ promptly reviewed the billing details and issued a refund for the unrelated extra charge, ensuring the member was satisfied.
Apparel Return: A customer purchased a gi that unfortunately did not fit as expected. They followed the return policy and initiated a return within the specified period. The team processed the return seamlessly, and upon receipt of the item, provided a full refund, making for a positive shopping experience.
The Easiest Way to Get a VITAL BROTHERS BJJ Refund
If you're frustrated trying to get a refund from VITAL BROTHERS BJJ—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with VITAL BROTHERS BJJ is straightforward and can be done efficiently by utilizing our dedicated communication channels and user-friendly interfaces. Here’s how to stay updated on your refund process:
Email Notifications: After initiating a refund, keep an eye on your email inbox. VITAL BROTHERS BJJ sends detailed updates regarding your refund status to the email associated with your account. Look for emails with the subject line "Refund Update" to stay informed.
Account Dashboard: Log into your account on the VITAL BROTHERS BJJ website. Navigate to the Order History section, where you can view all your recent transactions. Click on the order in question to see the status of your refund.
Mobile App Alerts: If you’re using the VITAL BROTHERS BJJ mobile app, check the notifications for any updates regarding your refund. Ensure that notifications are enabled for timely alerts.
Billing Section: In your account settings, access the Billing section. This area provides comprehensive information on any pending refunds, showing whether your request has been processed or is still under review.
Customer Support: If you have any questions or need assistance, don’t hesitate to reach out to our customer support team. You can contact them directly through the support section on our website, where you’ll find options for live chat or submitting a help request.
FAQ
VITAL BROTHERS BJJ has a policy that requires users to cancel their subscription before the renewal date to avoid being charged. If you forgot to cancel on time, unfortunately, we are unable to issue a refund for that billing period. We recommend setting reminders for future cancellations to help manage your subscription.
Refund processing times can vary depending on your bank or payment provider, but typically you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed. Once we initiate the refund, we will send you a confirmation email with details.
If you see a charge but don’t have an active subscription, please check your email for any subscription confirmations or past correspondence. For further assistance, contact our customer support team directly, providing the details of the charge, and they will help clarify the situation.
If you're unable to get a refund directly from VITAL BROTHERS BJJ, consider reaching out to their customer service again for further assistance. You may also choose to escalate your inquiry within their support system to explore additional options. Additionally, reviewing your account details may provide you with more insights into your transaction.
If VITAL BROTHERS BJJ refuses to issue a refund, consider reviewing their refund policy for guidance on eligibility and terms. You may want to reach out to customer support again for clarification, or check your account details to ensure all information is accurate and up-to-date.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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