How to Get a VitalCore Refund

• Order Confirmation Email: Locate the email confirmation received when you first subscribed or made your purchase, as it includes essential details required for processing refunds.
• Transaction ID: Gather the unique transaction ID associated with the purchase; this ID is crucial for tracking the order within VitalCore's system.
• Account Information: Ensure you have your account details (email and username) associated with the VitalCore service, as they facilitate verification of your identity and access to account-specific information.
• Reason for Refund: Clearly outline the reason for your refund request, citing any relevant issues with the service, whether it be dissatisfaction or a service failure.
• Documentation: Collect any supporting documents or screenshots that may substantiate your claim, such as error messages or correspondence with customer service.
• Subscription Details: If applicable, note the specific subscription plan you were enrolled in, including start date and any changes made during the subscription period.
• Return Policy Acknowledgment: Familiarize yourself with VitalCore's refund and return policies to effectively reference any terms relating to your refund request.

At VitalCore, understanding your rights and eligibility for refunds is important when managing your subscription or services. VitalCore primarily offers health and wellness solutions, which may include monthly subscriptions, session packages, or personalized programs. Depending on your specific situation, certain scenarios may qualify you for a refund under our policies.

• Cancellation Preceding Billing: If you cancel your subscription before the next billing cycle, you may be eligible for a refund of any unused portion of your subscription.
• Incomplete Sessions: If you have purchased a session package and a session was not completed due to circumstances beyond your control, you might be eligible for a refund or credit toward future services.
• Service Satisfaction: In situations where you feel that the services provided did not meet the agreed-upon expectations, you could qualify for a review of your case, which may result in a refund or adjustment.
• Health Program Adjustments: For personalized health programs, if significant changes arise in your circumstances that affect your ability to participate, there may be options available for a refund or postponement.
• Billing Errors: If you notice any discrepancies in your billing related to your services that require clarification, such inquiries can lead to adjustments, which may include refunds if applicable.

For any questions regarding your eligibility for a refund, or if you believe your situation fits one of these scenarios, please reach out to our support team for assistance tailored to your account management needs.

At VitalCore, users may encounter various scenarios where they'd want to claim a refund. Here are a few realistic situations where refunds were successfully processed:

• Subscription Downgrade: A user decided to downgrade their VitalCore subscription from a premium plan to a basic one after realizing they weren't utilizing all the premium features. After reaching out to customer support to discuss their options, they received a prorated refund for the remaining days of the premium plan.
• Account Suspension Due to Compliance Issues: A user faced a temporary suspension of their account while verifying their compliance eligibility. During this time, they were billed for their subscription. Upon resolving the issue with customer support, the user was issued a refund for the subscription period during the suspension.
• Service Upgrade Adjustment: A customer purchased an upgraded service package and later found that it did not meet their expectations. By promptly contacting support and detailing their experience, they were able to return to their previous package and received a refund for the price difference.
• Multi-User License Confusion: A team manager mistakenly purchased a multi-user license for their team, but only required a single-user license. After clarifying their needs with the VitalCore team, they successfully adjusted their order and received a full refund for the additional users.

Tracking your refund status with VitalCore is straightforward and efficient. Follow these specific tips to stay updated on your refund progress:

• Check Your Email: VitalCore sends email notifications throughout the refund process. Look for emails with the subject line "Refund Update" to get instant updates on the status of your refund.
• Utilize the Mobile App: If you have the VitalCore mobile app, navigate to the "Orders" section where you can find real-time updates on your refund status and any other related notifications.
• Log Into Your Account Dashboard: Access your account at vitalcorehs.com. In the "Billing Section," you can view your refund history and current status. This includes details such as the date of the refund request and the expected processing time.
• Review Your Order History: In your account settings, go to the "Order History" tab. Here, you can select specific transactions to see their current refund status and any updates directly related to that order.
• Contact Customer Support: If you need further clarification, reach out to VitalCore's customer support through the Contact page. Make sure to have your order number ready for a quicker resolution.