How to Get a Vitalia Refund

• Proof of Residency: Documentation verifying the resident's stay at a Vitalia community, such as a lease agreement or admission paperwork.
• Service Agreement: A copy of the signed service agreement outlining terms related to billing and refunds.
• Billing Statement: The most recent billing statement showing the charge in question.
• Transaction ID: The unique transaction ID related to the payment for which you're requesting a refund.
• Resident Information: The full name and room number of the resident associated with the account.
• Refund Request Form: Any specific forms Vitalia may require for processing refund requests.
• Date of Service: Information on the specific date(s) or duration of service being disputed or refunded.
• Contact Information: Up-to-date contact information for follow-up communications related to the refund request.
• Personal Identification: A copy of a government-issued ID for verification purposes.

At Vitalia Senior Living, we strive to provide exceptional service and support to our residents and their families. Understanding our eligibility criteria for refunds is important as it helps clarify the scenarios in which you might qualify for reimbursement based on your specific situation.

Refunds may apply in the following circumstances:

• Move-Out Refunds: If a resident moves out before the end of their billing cycle, they may be eligible for a prorated refund for the remaining days of the month.
• Deposit Returns: Security deposits may be refunded if no damage has occurred and the resident adheres to the established move-out procedures.
• Service Changes: Should a resident opt to change their care package or services and the change results in a lower monthly fee, they might be eligible for a refund for the difference effective on the next billing cycle.
• Billing Errors: If discrepancies are noticed in the monthly billing statement that do not align with the agreed-upon services, residents should contact customer service for clarification, which may lead to the possibility of a refund.
• Promotional Adjustments: If a promotional rate was not applied correctly to the account upon onboarding, the resident may qualify for a retroactive adjustment reflecting the promotional pricing.

Please reach out to Vitalia's customer support for further clarification on any specific billing inquiries or to discuss potential eligibility for refunds based on your individual circumstances.

At Vitalia, we understand that our seniors and their families may occasionally need assistance with account-related inquiries. Here are some real user scenarios where individuals have successfully claimed refunds:

• Unexpected Service Change: A family member discovered that the planned transportation service for their loved one was rescheduled for a different day than expected. After contacting Vitalia’s customer service, they received a full refund for the unused transportation fee, ensuring peace of mind during a stressful time.
• Billing Question After Plan Adjustment: A resident's family wanted to adjust their meal plan due to a temporary dietary restriction. After they communicated with Vitalia’s support team, they received a refund for the difference in meal pricing from the previous month, reflecting the adjusted plan that suited the resident’s needs.
• Outdated Information on Subscription: A subscriber realized they had an outdated subscription tier that no longer met their requirements. Upon initiating a discussion with Vitalia, they were refunded the difference in fees after successfully upgrading to a more fitting plan.
• Adjustment for Medical Appointment Transport: An individual had booked transportation for a medical appointment but had to cancel last minute due to an unforeseen situation. After reaching out to Vitalia’s service team, they were issued a full refund for the canceled transport, demonstrating Vitalia's commitment to customer support.

Tracking your refund status efficiently with Vitalia is crucial to ensuring a smooth and informed experience. Here are some specific ways to stay updated on your refund journey:

• Email Updates: Vitalia communicates refund updates via email. Be sure to check your inbox for notifications regarding your refund status, which may include confirmation when your refund is initiated and updates on processing times.
• Account Dashboard: To check the status of your refund, log in to your Vitalia account and navigate to the Order History section. Here you will find detailed information about your recent transactions, including any refunds that have been processed.
• In-App Notifications: If you are using the Vitalia mobile app, look for in-app notifications regarding your refund. The app is designed to provide real-time updates, ensuring you are always informed.
• Billing Section: Visit the Billing section of your account settings for a comprehensive overview of your payments, including pending refunds. This area contains specific details about which transactions are eligible for a refund.
• Refund Progress Information: Vitalia provides clear information about refund progress, including estimated timelines for completion. Be sure to check the refund status notes in your account for updates on when you can expect the funds to be returned.
• Customer Support: If you have further questions about your refund, the Vitalia customer support team is available. Use the Contact Us feature in your account or via the app for direct assistance.