How to Get a Viu Refund

• Account Information: Your Viu account email and password to log in for the refund process.
• Transaction ID: Locate your unique transaction ID associated with the subscription or purchase you want to refund.
• Purchase Date: The date when you made the purchase or subscribed to the service.
• Detailed Reason for Refund: A clear explanation of why you are requesting the refund, such as service issues or billing errors.
• Payment Method Details: The payment method used (credit card, PayPal, etc.) along with the last four digits of the card or account number.
• Proof of Purchase: Screenshot or email confirmation of your purchase, which may include details of subscription plans.
• Subscription Information: If applicable, specify if you're on a free trial or a paid subscription and the plan details.
• Customer Support Ticket: If you have contacted customer service prior, include the ticket number or correspondence for reference.

At Viu, users access a wide range of streaming content through subscription plans. Understanding what rights you hold regarding refunds can help you manage your account effectively. While Viu is committed to providing a quality service, there are specific scenarios where users may be eligible for a refund based on their subscription activity and service usage.

• Subscription Cancellation: Users who cancel their subscription may be eligible for a refund for the remaining days in the billing cycle, depending on the terms of their specific subscription plan.
• Service Downtime: If there is an extended period of service interruption that affects your access to content, you might qualify for a refund or credit for that period.
• Technical Issues: If users experience persistent technical difficulties that impact their viewing experience and cannot be resolved in a timely manner, they may be eligible to discuss possible refunds.
• Subscription Changes: When changing subscription plans, adjustments in billing may be applicable, and users could explore refunds for any discrepancies caused by the transition.

It’s important to review Viu's terms and policies, as they provide details on eligibility criteria and help users understand their rights regarding potential refunds based on specific account situations.

At Viu, users occasionally find themselves in situations where requesting a refund is necessary. Here are some common scenarios where users successfully claimed refunds:

• Accidental Subscription Renewal: A user realized they had forgotten to cancel their Viu subscription before the renewal date. After noticing the charge on their account, they contacted customer support, explained the situation, and received a refund for the renewal fee, as their request was made shortly after the charge.
• Excessive Subscription Changes: A user updated their subscription plan multiple times within a month and mistakenly paid the higher tier fee. Upon reaching out to Viu’s support team for clarification, they were guided through the process of reverting to their original plan and were granted a refund for the difference in charges.
• Service Interruption: During a planned maintenance window, users experienced an unexpected service interruption that lasted longer than initially communicated. One user contacted support to express their concern regarding the lack of access to content during that time and successfully received a credit to their account as a goodwill gesture.
• Billing Inquiries: A user noticed an unexpected charge related to an add-on feature they had forgotten about. They reached out to Viu’s customer service for clarification and confusingly learned it was due for an automatic billing. After discussing the situation, they were able to cancel the add-on service and received a pro-rated refund for the unused portion.

Tracking your refund status with Viu is straightforward and efficient. Here are some specific tips to help you stay updated on your refund progress:

• Check Your Email Regularly: Viu sends notification emails regarding your refund status. Look for emails titled "Refund Requested" or "Refund Processed" for updates on your request.
• Use the Viu Mobile App: If you have the Viu app installed on your device, you can quickly access your refund status through the app's notifications. Make sure your notifications are enabled to receive timely updates.
• Visit Your Account Dashboard: Log in to your Viu account and navigate to the Order History section. Here, you can see the status of your refunds, including pending, completed, or denied requests.
• Check the Billing Section: In your account settings, locate the Billing section. This part provides detailed information on your transaction history and any refunds initiated.
• Follow Up in App Messages: After initiating a refund, check the in-app messaging feature for any updates directly from Viu's customer support, ensuring you don’t miss important information.
• Contact Customer Support: If you have not received updates after a reasonable time, reach out to Viu customer support. They can provide specific details regarding your refund status based on your order ID.