Many users often overlook the billing details of their subscriptions until an unexpected charge catches them off guard, particularly when it comes to automatic renewals. This guide is designed to clarify how refunds for Viviscal Canada subscriptions work, outlining eligibility criteria and providing straightforward steps to request a refund quickly and efficiently. Whether you have a question about your subscription or need assistance with the refund process, we’re here to help you navigate it with ease.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Retrieve the original order confirmation email you received after subscribing.
Account Login Information: Have your Viviscal account username and password ready to access your subscription details.
Transaction ID: Locate the specific transaction ID from your order history that corresponds to the item you wish to return.
Subscription Cancellation Request: Prepare a brief message or note requesting cancellation of your subscription for future charges.
Product Details: Make a note of the specific Viviscal product(s) you are requesting a refund for, including size and quantity.
Reason for Refund: Write a clear reason for your refund request, as this may help expedite the process.
Payment Method Details: Have details of the payment method used, such as the last four digits of the credit card or PayPal account.
Return Shipping Information: If applicable, familiarize yourself with the return shipping policy and keep any return shipping labels or receipts.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Viviscal Canada Subscription
Viviscal Canada Subscription offers users a specialized service aimed at promoting hair growth through a subscription model. Users who engage with this service may have questions regarding their eligibility for refunds based on specific circumstances related to their subscription and order management. Understanding these parameters is essential for managing expectations and ensuring a positive experience with the service.
The following situations may qualify users for a potential refund from Viviscal Canada Subscription:
Product Quality Concerns: Users who receive a product that does not meet the expected quality standards outlined by Viviscal may be eligible for a refund. This includes issues related to damaged or defective items received as part of the subscription.
Subscription Cancellations: Users who have canceled their subscription before the next billing cycle may inquire about any payments processed for that cycle. Refund eligibility may depend on the timing of the cancellation notice.
Incorrect Orders: If a user receives an order that does not match the items selected at the time of subscription, they might be eligible for a refund or exchange, ensuring they receive the correct products.
Billing Adjustments: Users who believe they have been charged incorrectly may be able to seek clarification and potential resolution regarding subscription billing amounts, especially in cases of promotional pricing or adjustments made to their subscription plan.
Each situation is evaluated based on its specific context and the user’s account status, therefore, users are encouraged to review the detailed terms and conditions related to their subscription or reach out for further clarification regarding their unique circumstances.
Step-by-Step Process to Request Your Viviscal Canada Subscription Refund Like a Pro
If you purchased through Viviscal.ca:
Visit the Viviscal.ca website and scroll down to the bottom of the page.
Click on the "Customer Service" link.
Locate the "Contact Us" section, and choose "Email Us" to fill out the contact form.
In the message box, mention that you would like a refund because your subscription renewed without notice.
Provide details such as your account email, subscription type, and the transaction date.
Submit the form and wait for a response, typically within 2-3 business days.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select "Subscriptions" to view your active subscriptions.
Find and tap on your Viviscal subscription.
Scroll down and select "Cancel Subscription" to initiate cancellation.
Select "Contact Us" and choose the email option to send a request.
In your message, specify that you'd like a refund due to the subscription renewing without notice.
Include your account details and the transaction date for clarity.
Submit the request and await their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Viviscal Canada Subscription for Refund
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation that may assist in processing my request.
I would appreciate confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Refund request has been initiated but not yet processed.
Your refund is in the queue and will be reviewed shortly. No action is needed at this time.
Processing
Refund request is currently being processed by our team.
This means that your refund is being reviewed and verified. Please allow up to 5 business days for completion.
Refunded
Your refund has been approved and processed successfully.
You will receive a confirmation email, and the funds will be credited back to your original payment method within 3-5 business days.
Partially Refunded
Only a portion of your original payment has been refunded.
You will receive an email detailing the amount refunded. The remaining balance will remain on your account or can be refunded upon request.
Completed
All aspects of your refund process have been successfully completed.
You can now expect the funds to appear in your account. Thank you for choosing Viviscal!
Canceled
The refund request has been canceled, either by you or by our team.
If you did not initiate this action, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Viviscal Canada Subscription offers a range of hair supplement products through a convenient subscription service. Users can face various situations that may lead to refund requests, especially concerning their subscriptions and orders. Here are some real user scenarios where refunds were successfully claimed:
Subscription Cancellations: A user realized they no longer needed the Viviscal supplements after completing their hair restoration program. They contacted customer service to inquire about the cancellation process and were promptly refunded the last month's subscription fee once the cancellation was initiated.
Incorrect Product Sent: A customer ordered the Classic Hair Growth Supplement but received the Extra Strength version instead. Upon informing Viviscal's support team about the mix-up, the user was not only sent the correct product but also received a full refund for the mistakenly delivered item.
Change in Subscription Plan: A long-term subscriber decided to switch from a monthly delivery to a bi-monthly plan for better convenience. After submitting their request and explaining their situation, they were refunded the difference for the upcoming month’s payment as they adjusted their subscription accordingly.
Product Satisfaction Guarantee: A customer's hair health did not show the expected results after three months of use. They communicated with Viviscal’s customer support regarding the satisfaction guarantee policy, leading to a successful refund of their last order as part of their satisfaction guarantee program.
The Easiest Way to Get a Viviscal Canada Subscription Refund
If you're frustrated trying to get a refund from Viviscal Canada Subscription—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Viviscal Canada Subscription is a straightforward process designed for your convenience. To ensure you stay informed about your refund, follow these specific steps:
Check Your Email Inbox: Viviscal notifies you about refund updates via email. Look for messages from support@viviscal.ca with subject lines that mention refund processing or status updates.
Log Into Your Account Dashboard: Your Viviscal account dashboard is the central hub for viewing your refund status. Navigate to the 'Order History' section, where you can find details about your recent purchases and any active refunds.
Visit the Billing Section: In your account settings under the 'Billing' section, you can access comprehensive information about your payment history, including any refunds that have been initiated.
Mobile App Notifications: If you're using the Viviscal mobile app, enable push notifications. This way, you'll receive real-time updates directly on your device regarding the status of your refund.
Refund Progress Indicators: Upon initiating a refund, you will see status indicators within your account dashboard. These may include stages like "Requested," "In Process," or "Completed," providing transparency throughout the refund lifecycle.
FAQ
If you forget to cancel your Viviscal Canada subscription before the next billing cycle, unfortunately, refunds for the most recent charge may not be possible according to the company's policy. It's always a good idea to review your subscription details and cancellation terms, and you can reach out to customer support for assistance with your specific situation.
Refund processing times can vary depending on your bank or credit card provider. Typically, once your refund is approved, it may take 5 to 10 business days for the amount to be reflected in your account. Please keep an eye on your account for updates during this period.
If you see a charge but don't have an active subscription, please check your account details on the Viviscal Canada website or confirm the status of any previous orders. If you still have questions or need assistance, reach out to our customer service team for clarification and support.
If you're unable to obtain a refund directly from Viviscal Canada Subscription, consider reaching out to their customer service again for further clarification. You can also ask to escalate your inquiry within their support system for additional assistance. Additionally, reviewing your account details may help clarify the situation.
If your refund request is denied, consider reviewing the refund policy provided on the Viviscal Canada website to understand the guidelines. Additionally, you may want to contact customer support again for further clarification or to explore any alternative options that may be available. Checking your account details can also help ensure all necessary information is accounted for in your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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