Many users often overlook the details of billing until an unexpected charge catches them off guard, especially with automatic subscription renewals. This guide is here to help you navigate the Vivus refund process, providing clarity on eligibility criteria and outlining the simple steps to request a refund efficiently. With our friendly support, you can quickly regain peace of mind and your funds.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Vivus account details, including registered email and account number, ready for identification.
Transaction ID: Locate the specific transaction ID for the loan or service you wish to refund, typically found in your account history.
Reason for Refund: Clearly articulate the reason for your refund request, as Vivus often requires this information for processing.
Loan Agreement: Have your loan agreement on hand, which includes the terms and conditions of your service.
Payment Receipt: Obtain the payment receipt or confirmation email related to the transaction to provide proof of payment.
Communication Records: Collect any emails or correspondence with Vivus regarding your loan or service that may support your claim.
Identification Document: Be prepared to submit a government-issued ID for identity verification as part of the refund process.
Date of Transaction: Note the specific date when the transaction was made to help process your refund request accurately.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Bank Transfer
5-7 working days
OXXO
2-3 working days
PayPal
1-3 working days
SPEI
1-2 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Vivus
At Vivus, we prioritize customer satisfaction and aim to ensure transparency regarding your rights concerning refunds. Our services are designed to support your financial needs efficiently. If you find yourself in a situation where a refund may be applicable, it’s important to understand the specific scenarios that qualify for such considerations.
The following situations might qualify you for a refund from Vivus:
Incorrect Loan Disbursement: If there is a discrepancy between the amount you requested and the amount disbursed, you may be eligible to request a refund of the difference.
Service Cancellation: If you have initiated a cancellation within the specified policy guidelines, you might be able to obtain a refund for any payments made following the cancellation request unless otherwise stated in your agreement.
Loan Duplication: In scenarios where duplicate loans may appear in your account, you may qualify to request a refund for one of the loans as per our policy.
Billing Adjustments: Any adjustments due to changes in your repayment plan that affect billing amounts could lead to eligibility for a refund of any excess charges.
Service Interruption: Should you experience a significant service interruption that affects your access, you may want to inquire about a potential refund for that period.
Please review your service agreement and consult the Vivus support team for any questions regarding your specific circumstances concerning refunds and account management.
Step-by-Step Process to Request Your Vivus Refund Like a Pro
If you purchased through Vivus.com:
Visit the Vivus website at vivusmx.com.
Navigate to the Help Center at the bottom of the page.
Select the Contact Us option.
Choose the topic related to Refunds.
Fill out the contact form with accurate information.
In the message, mention that the subscription renewed without notice.
Emphasize that the account was unused for the recent billing cycle.
Provide your account details and the amount to be refunded.
Submit the form and wait for a confirmation email from Vivus.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Vivus subscription.
Tap on Report a Problem or Cancel Subscription.
Choose the reason for your refund request, such as a renewal without notice.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) on the top left.
Select Subscriptions.
Find the Vivus subscription and tap on it.
Tap Cancel subscription.
After canceling, visit the Google Play Help Center.
Select Request a refund under the appropriate section.
State the reason, like a renewal without notice, in your refund request.
If you purchased through Roku:
Press the Home button on your Roku remote.
Select Streaming Channels.
Locate and select Vivus from your installed channels.
Select Manage Subscription.
Select Cancel Subscription to stop further charges.
Go to the Roku Customer Support page to request a refund.
Fill in the necessary details, noting that the subscription renewed without notification.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund for the amount of [Amount].
Please find attached documentation related to this request, if applicable.
I would appreciate confirmation of this request within 3-5 business days.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted & is awaiting approval.
Your refund is under review, & you will receive an update shortly.
Processing
The refund is currently being processed by our team.
Please allow up to 5 business days for the refund to complete.
Refunded
The refund has been successfully processed & issued.
The amount should reflect back in your account within a few days.
Partially Refunded
A portion of the original amount has been refunded.
Check your account for the refunded amount; the rest will remain charged.
Completed
The refund process is fully completed & finalized.
You no longer need to take action; the transaction is fully settled.
Canceled
The refund request has been canceled by the customer or merchant.
If you think this is an error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Vivus, users may encounter various situations that lead to successfully claiming refunds. Here are some realistic scenarios that reflect common interactions:
Subscription Plan Downgrade: A user decided to switch from a premium subscription to a basic one after realizing they didn’t need all the features. After following the proper procedures, they contacted customer support, and a refund for the difference was promptly issued after the downgrade was processed.
Accidental Overcharge for Monthly Subscription: A customer noticed an unexpected charge on their account after accidentally selecting an add-on feature. Upon reaching out to Vivus support, they were able to clarify the charge and received a refund for the add-on that they did not intend to purchase.
Account Cancellation and Final Billing Clarification: After canceling their subscription, a user mistakenly believed they were charged for a new billing cycle. They contacted customer service, provided their account details, and confirmed that their cancellation was processed correctly, resulting in a refund for a charge that was issued in error due to system timing.
Failed Payment and Reinstatement: A user experienced a technical issue that prevented payment for their subscription renewal. After resolving the issue, they contacted Vivus, explaining their situation. The support team was able to issue a refund for the missed payment once the subscription was reinstated, ensuring they retained access to the service.
The Easiest Way to Get a Vivus Refund
If you're frustrated trying to get a refund from Vivus—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Vivus can be a seamless experience when you know where to look. Here are some efficient ways to keep tabs on your refund progress:
Email Notifications: Keep an eye on your registered email inbox. Vivus sends out updates regarding your refund status, including confirmations when your request is processed and notifications when your funds are on their way.
Mobile App Alerts: If you’re using the Vivus mobile app, ensure you have notifications enabled. The app provides real-time updates and alerts related to your refund process, making it easy to track directly from your device.
Account Dashboard: Log into your Vivus account and navigate to the Order History section. Here, you can view the status of your refund requests, including details on when the refund was initiated and expected timelines.
Billing Section Insights: Check the Billing section of your account settings for any updates on pending refunds. This area often contains specific information about transaction disputes and refund processing stages.
Customer Support: If you have questions regarding your refund, Vivus offers a dedicated support line. Contacting customer service can provide personalized insights into your refund status if online methods are not providing sufficient information.
FAQ
If you forget to cancel your subscription with Vivus on time, refunds may not be possible for the period you were charged. It's important to review your subscription terms and reach out to customer support for assistance regarding your specific situation. They can provide guidance on available options.
Refunds from Vivus typically take 5 to 10 business days to process, depending on your bank or payment provider. Once processed, the time it takes for the funds to appear in your account may vary, as this is often determined by your financial institution's policies.
If you see a charge but do not have an active subscription, please check your account for any potential recurring payments or previous subscriptions that may still be active. You can contact our customer support team for assistance in clarifying the charge and resolving any discrepancies.
If you are unable to obtain a refund directly from Vivus, consider reaching out to their customer service team for further assistance. Additionally, you may want to escalate your inquiry within their support system or review your account details to ensure all information is correct. This could help clarify any issues and facilitate a resolution.
If Vivus refuses to issue a refund, consider reviewing their refund policy to ensure your request aligns with their guidelines. Additionally, you may want to contact their customer support team again for clarification or further assistance. It can also be helpful to verify your account details to ensure all information is accurate and up-to-date.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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