Navigating billing and refunds can often be an afterthought until an unexpected charge catches us off guard. If you've found yourself questioning a transaction with Walker & Dunlop, this guide is here to help. We will walk you through how refunds work, who qualifies for them, and the straightforward steps to request your money back efficiently. Our aim is to provide clarity and assistance, ensuring you understand your options and feel supported throughout the process.
What You Should Prepare Before Applying For Refund
Loan Number: Have your specific loan number readily available as it will be required to process your refund.
Account Statement: Gather the relevant account statement that outlines the transaction in question.
Transaction ID: Locate the unique transaction ID associated with your payment for easier tracking.
Proof of Payment: Provide any receipts or confirmation emails that can validate your initial payment.
Refund Request Form: Complete the designated refund request form, which can typically be found on their website or customer service section.
Reason for Refund: Prepare a detailed explanation for the refund request, outlining the reason you believe a refund is warranted.
Contact Information: Ensure your contact information is up to date so that someone can reach you for any potential follow-ups.
Email Correspondence: Collect any relevant emails between you and Walker & Dunlop regarding the transaction or service related to the refund.
Service Agreement: Review your service agreement to understand the terms and conditions regarding refunds.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Bank Transfer
3-5 working days
Check
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Walker & Dunlop
Walker & Dunlop offers a range of financial services, primarily focusing on commercial real estate financing and loan origination. Users engaging with these services might have specific circumstances that could lead to inquiries about eligibility for refunds or adjustments to their accounts. Understanding your rights and options is essential for effective account management and making informed decisions regarding your services.
The following situations may qualify for a refund or adjustment with Walker & Dunlop:
Service Cancellation: If a user requests to cancel a service or product offering and has followed the proper procedures, there might be eligibility for a refund for unused services, depending on the specific terms of the service agreement.
Contract Termination: In cases where contracts or loan agreements are terminated prematurely, users may inquire about potential refunds or prorated adjustments that could apply based on the nature of their agreements.
Adjustments for Errors in Billing: If a user identifies discrepancies in billing related to their account that differ from agreed-upon terms, they may be eligible for a review of the charges and possible resolution, including refunds for any verified discrepancies.
Reimbursements for Non-Performance: In situations where services were agreed upon but not delivered as per the terms, users may seek a refund or credit for the portion of the service not rendered.
It is recommended that users reach out directly to Walker & Dunlop's customer service team to clarify any questions regarding refund eligibility and account management. Keeping communication open can help ensure the terms of service agreements are understood and adhered to.
Step-by-Step Process to Request Your Walker & Dunlop Refund Like a Pro
If you purchased through Walker & Dunlop.com:
Visit the Walker & Dunlop website.
Navigate to the “Contact Us” section, typically found at the bottom of the homepage.
Choose the option for customer service or support.
Select the relevant category for billing or membership inquiries.
Using the appropriate contact method (phone or email), reach out to customer service.
Clearly mention that you are requesting a refund for a recent membership renewal.
Indicate the specific date of the charge and the type of membership, such as stating it was not used after renewal.
Ask if they can initiate the refund process for your account.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select Subscriptions from the menu.
Locate your Walker & Dunlop subscription in the list.
Tap on it to view the details.
Select Manage and then tap on Refund.
During the refund request, mention that the subscription renewed without prior notice.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the settings menu.
Select Subscriptions from the list.
Find and select your Walker & Dunlop subscription.
Tap on Cancel Subscription if needed.
At the bottom, look for the refund option and tap on it.
Communicate that the subscription was unused since renewal or that you didn’t expect the charge.
If you purchased through Roku:
Navigate to the Roku home screen.
Scroll down and select Settings.
Go to Account and then choose Manage Account.
Log in to your Roku account with your credentials.
Locate your Walker & Dunlop subscription under Active Subscriptions.
Select Manage Subscription and choose to submit a refund request.
Highlight that the subscription renewed without your explicit confirmation and you did not utilize the service.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund regarding a billing situation that occurred on [Billing Date]. The reason for this request is [describe reason].
I would like to request a refund in the amount of [Amount]. If applicable, I have attached the necessary documentation to support my request.
Please confirm receipt of this email and the status of my refund request within the next 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Please allow up to 3 business days for us to process your request.
Processing
Your refund is currently being processed.
Refunds typically take 5-7 business days to complete.
Refunded
Your refund has been successfully issued.
The funds will appear in your account shortly, depending on your bank's processing times.
Partially Refunded
A portion of your refund has been issued due to the nature of the transaction.
You will see a credit for the refunded amount in your account.
Completed
The refund process is fully completed, and no further action is needed.
Thank you for your patience; your refund is finalized!
Canceled
Your refund request has been canceled.
If you believe this was an error, please contact our customer service team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Walker & Dunlop, clients rely on a variety of real estate finance solutions tailored to their needs. Here are some realistic scenarios where users successfully claimed refunds due to common circumstances:
A client reached out to Walker & Dunlop after realizing they had overestimated their financing requirements for a property. Following a detailed discussion, they revised their loan application, and Walker & Dunlop promptly processed a refund for the excess application fee.
After completing a property inspection, a borrower found out the financing terms had changed. They contacted customer service, providing documentation of the new terms. Walker & Dunlop amicably issued a refund for the initial consultation fee due to the change in service expectations.
During a routine account review, a customer discovered that their annual fee for a service they no longer utilized could be refunded. After confirming their current needs with their account manager, they received a full refund in a straightforward billing adjustment.
A client participating in a multifamily workshop had to cancel because of scheduling conflicts. They sent an email to the support team, explaining the situation, and received a quick and amicable refund for their registration fee as per the event's cancellation policy.
The Easiest Way to Get a Walker & Dunlop Refund
If you're frustrated trying to get a refund from Walker & Dunlop—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Walker & Dunlop is straightforward and efficient. Here are some specific steps to ensure you stay informed about your refund progress:
Email Updates: Keep an eye on your email for updates from Walker & Dunlop. Notifications will provide detailed information about your refund status and any actions you might need to take.
Account Dashboard: Log into your user account on the Walker & Dunlop website. Navigate to the Billing Section where you will find a specific area dedicated to refund statuses. This section will show real-time updates on your refund process.
Order History: Access your order history within your account settings. Here, you can track past transactions and see the current status of any pending refunds.
Mobile App Notifications: If you are using the Walker & Dunlop mobile app, enable push notifications. This will allow you to receive instant alerts about your refund status directly to your device.
Refund Progress Information: Walker & Dunlop provides a timeline for refund processing. Check your account dashboard for estimated completion dates, so you know when to expect your funds to be issued.
Customer Support: If you have questions or need further assistance, contact Walker & Dunlop's customer support through the app or website. They can provide specific details on your refund status and help resolve any issues.
FAQ
Refunds for cancellations at Walker & Dunlop are typically only considered if the cancellation is made within the specified timeframe. If you forgot to cancel on time, we encourage you to reach out to our customer service team to discuss your situation, as they may be able to assist you further.
Refunds from Walker & Dunlop typically take 5 to 10 business days to process, depending on your financial institution's policies. While most refunds are issued promptly, the time it might take for the amount to reflect in your account can vary.
If you see a charge but do not have an active subscription with Walker & Dunlop, please start by reviewing your payment history and any other accounts you may have. If the charge appears to be incorrect, contact our customer support team with the details for further assistance.
If you are unable to receive a refund directly from Walker & Dunlop, consider reaching out to their customer service team again for further clarification on your request. You may also explore escalating your inquiry within their support system to ensure it receives the appropriate attention. Reviewing your account details may provide additional insights into your eligibility for a refund.
If Walker & Dunlop refuses to issue a refund, you may want to carefully review their refund policy to understand the reasoning behind their decision. Additionally, consider reaching out to their customer support team again for further clarification or to explore any possible alternatives. Checking your account details for any relevant terms or agreements may also provide insight into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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