Many users only consider billing matters when an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work at Walks LLC (takewalks.com), outlining who is eligible for a refund and providing a clear, step-by-step process for requesting your money back efficiently. We aim to ensure that you have a seamless experience in addressing your refund inquiries.
What You Should Prepare Before Applying For Refund
Booking Confirmation Email - Ensure you have the original confirmation email that contains your booking details and transaction ID.
Transaction ID - Locate the unique transaction ID associated with your booking, which can usually be found in your confirmation email.
Account Information - Have your account details ready, including the email address used for the booking on Walks LLC.
Details of the Tour - Include specifics about the tour you booked, such as the date, time, and location of the experience.
Reason for Refund - Clearly outline the reason for your refund request, such as cancellation, service issues, or changes in travel plans.
Payment Method Details - Provide information about the payment method used, including the last four digits of the credit card or PayPal account used for the transaction.
Supporting Documentation - Attach any relevant documentation that supports your refund request, such as medical documents for cancellations due to illness.
Contact Information - Make sure your contact information is up-to-date so Walks LLC can reach you if they need more details regarding your refund request.
Cancellation Policy Reference - Familiarize yourself with Walks LLC's cancellation policy to reference any applicable terms that support your refund eligibility.
Response Time Expectation - Be aware of the estimated processing time for refunds as stated in the Walks LLC refund policy so you know when to follow up.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Bank Transfer
7-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Walks LLC
At Walks LLC, we offer a variety of guided tours and experiences, focusing on providing memorable adventures. Users engaging with our services hold certain rights regarding their bookings and may find themselves in situations that could qualify for a refund. Understanding these circumstances is essential for managing your account effectively and ensuring a smooth experience.
Refund eligibility can vary based on specific situations related to your booking. Here are relevant scenarios where users might be eligible for a refund:
Tour Cancellation by Walks LLC: If a tour is canceled by Walks LLC for any reason, participants will be eligible for a full refund.
Health and Safety Concerns: If you are unable to attend a tour due to unforeseen health issues, such as serious illness or emergencies, this may qualify for a refund request, depending on the specific circumstances.
Significant Changes to the Tour: If there are major changes to the itinerary or service provided, which differ substantially from what was originally booked, this may make you eligible for a refund.
Miscommunication or Errors: If there is a discrepancy between the service booked and the service delivered, this might fall under conditions for a refund request.
It is important to review the specific terms associated with your booking, as individual circumstances can influence eligibility. Always feel free to reach out to Walks LLC's customer service for clarification regarding your specific situation and potential refund processes.
Step-by-Step Process to Request Your Walks LLC Refund Like a Pro
If you purchased through Walks LLC:
Visit takewalks.com and log in to your account.
Navigate to the Account section.
Look for the Billing or Subscriptions tab.
Find the recent charge or subscription you'd like a refund for.
Click on Request a Refund.
In the message box, mention that the subscription renewed without notice.
Emphasize that the account was unused or not benefiting from the service.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your subscription to Walks LLC.
Tap on Report a Problem or go to Apple Support.
In the issue description, mention that the subscription renewed unexpectedly.
Highlight that you have not actively used the service.
Submit the issue and await a response.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Locate the subscription to Walks LLC.
Tap on Manage and then Refund.
In your request, note that the subscription renewed without notification.
Stress that the service was not used or beneficial to you.
Send your request and monitor for a response from Google.
If you purchased through Roku:
Press the Home button on your Roku remote.
Naviagte to Streaming Channels, then My Channels.
Find the Walks LLC channel and select Manage Subscription.
Choose Cancel Subscription.
Visit the Roku website and log into your account.
Navigate to Order History.
Locate your purchase and select Request a Refund.
Mention that the subscription renewed without notice in your message.
Note that you have not utilized the service.
Submit the refund request via their site.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I hope this message finds you well. I am writing to request a refund regarding a billing situation: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation for your review.
Please confirm the status of this request within 3-5 business days. You can reach me at [Your Phone Number] if any further information is required.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet approved.
Please allow up to 3 business days for processing.
Processing
Your refund is currently being processed by our team.
Funds will be returned to your original payment method within 5-7 business days.
Refunded
The refund has been successfully issued to your account.
You should see the funds returned in your account shortly.
Partially Refunded
A portion of your original payment has been refunded.
The remaining balance may still be valid for future use.
Completed
Your refund process is fully completed with no outstanding claims.
Thank you for your understanding, and we hope to see you again!
Canceled
Your refund request has been canceled, either by you or our team.
If this was an error, you may need to submit a new refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Walks LLC offers a variety of guided tours and experiences across several destinations, allowing customers to immerse themselves in local culture and history. Although their services are designed to provide memorable experiences, customers occasionally encounter situations that require refunds. The following scenarios illustrate successful refund claims by users:
Inclement Weather Cancellation: A customer booked a walking tour for their family, but on the day of the tour, a severe storm forced the cancellation of the event. After contacting customer support and providing the tour details, the customer was promptly issued a full refund to account for the unforeseen circumstances.
Booking Error: A traveler mistakenly booked a tour for the wrong date and realized the error just hours later. After reaching out to Walks LLC’s support team, they were able to explain the situation, and customer service efficiently processed a refund for the erroneous booking, allowing the customer to rebook the tour for the correct date.
Personal Emergency: A customer faced a sudden family emergency and could not attend their scheduled food tour. Upon notifying Walks LLC well before the tour start time, the customer received a refund as per the company’s policy for cancellations made with sufficient notice, ensuring they could focus on their personal situation.
Tour Experience Not as Described: A customer felt that a recent guided tour did not meet their expectations based on the description provided online. After submitting feedback through the customer service portal, they were engaged in a discussion about their experience and received a partial refund as a goodwill gesture, demonstrating Walks LLC’s commitment to customer satisfaction.
The Easiest Way to Get a Walks LLC Refund
If you're frustrated trying to get a refund from Walks LLC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Keeping track of your refund status with Walks LLC is straightforward and efficient. Follow these steps to ensure you stay updated on your refund progress:
Check Your Email: Walks LLC sends regular email updates regarding your refund status. Look for emails from support@takewalks.com which will provide important information about the progress of your refund.
Utilize the Mobile App: If you’ve booked a tour through the Walks mobile app, you can easily check the refund status. Go to the Orders section in the app where you’ll find the status of your refund in real-time.
Visit Your Account Dashboard: Log into your account on the Walks LLC website. Navigate to the Account Settings, then select Order History. Here, you can view all past bookings and the current status of your refund requests.
Review Your Billing Section: In the Billing section of your account, you can find detailed information about any refunds processed, including amounts and transaction dates.
Contact Customer Support: If you have any questions about your refund, you can reach out to Walks LLC’s customer support via the Help Center. They typically respond within 24 hours and can provide personalized updates.
FAQ
Refunds for cancellations that occur after the designated window are generally not provided, as stated in our policy. To avoid this situation in the future, we recommend setting a reminder for cancellation deadlines. If you have any specific circumstances you'd like us to consider, please feel free to reach out to our customer service team.
Refunds processed by Walks LLC typically take 5 to 10 business days to appear in your account, depending on your bank or card issuer's policies. While Walks LLC initiates the refund promptly, the exact timing can vary based on the financial institutions involved.
If you see a charge from Walks LLC but do not have an active subscription, please first check your email for any notifications regarding bookings or orders. If you need further assistance, you can contact our customer support team with the details of the transaction, and they will help you investigate the matter.
If you're unable to obtain a refund directly from Walks LLC, consider reaching out to their customer service team again for further assistance. You may also check if there are additional escalation options available within their support system. Reviewing your account details and communication history could provide helpful context for your inquiry.
If Walks LLC refuses to issue a refund, it may be helpful to revisit their refund policy to ensure you fully understand the terms. You might consider reaching out to their customer support again for clarification or further assistance. Additionally, checking your account details could provide more information regarding the status of your refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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