How to Get a Walkup Refund

• Account Email: Ensure you have the email address associated with your Walkup account for verification.
• Transaction ID: Gather the unique transaction ID from your purchase or subscription for quick reference.
• Order Details: Include specific details about the purchase such as the service or feature requested, date of purchase, and any relevant subscription tier.
• Reason for Refund: Prepare a clear explanation of why you are requesting the refund, including any service issues or dissatisfaction.
• Screenshot of Transaction: Take a screenshot or save a receipt that shows the transaction details as proof of purchase.
• Communication Records: Keep a record of any previous communications with Walkup's customer service regarding this issue, including dates and responses.
• Subscription Information: If applicable, have your subscription renewal or cancellation details handy, including billing dates and any changes made.
• Walkup App Log: If your request is service-related, screenshots of any issues encountered in the Walkup app may support your case.

At Walkup, we prioritize a clear understanding of user rights and eligibility concerning refunds within our service framework. Our platform offers tailored fitness services through subscriptions, allowing users to access a range of fitness programs and resources. As such, users may have questions regarding their eligibility for refunds based on their account management and specific service scenarios.

• Subscription Cancellation: If a user cancels their subscription before the next billing cycle, they might be eligible for a refund for any unused portion of their current subscription period.
• Service Delivery Issues: In the event that a scheduled fitness session or program delivery is significantly impacted due to unforeseen circumstances, users might qualify for a refund for that specific session.
• Technical Difficulties: If users experience persistent issues preventing them from accessing services promised in their subscription, they may be eligible for a refund for the duration of the issue after attempts to rectify it.
• Content or Program Discontinuation: Should any program or content that users have paid for be discontinued, this situation may warrant a review for potential refunds for the affected services.
• Trial Periods: For users participating in a trial period, if they choose to opt-out before the trial concludes, they might not incur charges and would not require a refund; however, different conditions might apply if users are charged mistakenly.

Users are encouraged to review their specific circumstances and contact Walkup support for personalized assistance regarding their refund eligibility.

At Walkup, users often need assistance with their subscription management or encounter issues with service interruptions. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Downgrade: A user decided to downgrade their subscription plan for Walkup’s fitness tracking services. After noticing the new plan didn't have all the features they anticipated, they contacted customer support to explain their situation and requested a refund for the difference in pricing. Walkup promptly processed the refund, ensuring their user had the right plan that suited their needs.
• Service Outage: During a scheduled maintenance that extended longer than anticipated, a subscriber experienced a lack of access to their Walkup premium features. After reporting the issue, Walkup acknowledged the disruption and issued a refund for the days affected, demonstrating their commitment to customer satisfaction.
• Billing Clarification: A user mistakenly thought they were charged for a renewal during a promotional period where their subscription should have been discounted. Upon contacting customer support with their billing query, the team clarified the pricing and offered a refund for the difference, ensuring the user felt valued and heard.
• Account Upgrade Error: A user accidentally upgraded their account to a higher tier during a trial period. Realizing that the upgrade wasn’t suitable for them, they reached out to Walkup to initiate a refund for the additional charge. Walkup's support team quickly assisted in processing the refund, allowing the user to return to their preferred plan stress-free.

Tracking your refund status with Walkup is designed to be a straightforward process. By utilizing the various communication methods and account features provided by Walkup, you can stay informed about the progress of your refund quickly and efficiently.

• Check Your Email: Walkup sends out email notifications regarding your refund status. Ensure that you monitor your inbox for updates that detail the approval or rejection of your refund request.
• Use the Walkup Mobile App: If you prefer to handle everything on-the-go, the Walkup mobile app features real-time notifications. Check the app for any alerts about your refund, which can be found in the alerts section.
• Visit Your Account Dashboard: Log into your Walkup account on the website and navigate to the account dashboard. Here, you can view the status of your refund directly under the 'Order History' section.
• Billing Section Insights: In the account settings, select the 'Billing' tab to find detailed information about your recent transactions and the progress of any pending refunds.
• Refund Progress Details: Walkup provides specific details about the refund process, including whether it has been processed, is pending, or completed. Look for timestamps and the method of refund (original payment method or store credit).
• Utilize Customer Support: If you have any issues, contact Walkup’s customer support through the help feature in the app or website. They can provide the most up-to-date information regarding your refund status.