Many users only pay attention to their billing statements when an unexpected charge surfaces, often due to automatic subscription renewals. This guide is designed to help you understand how Walmart+ refunds work, detailing who is eligible for a refund and providing step-by-step instructions to request your money back quickly. Whether you're new to Walmart+ or a long-time member, our aim is to ensure you have all the information you need to navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Walmart+ Account Information - Have your registered email address and password ready to access your account.
Order Details - Identify the specific order number associated with the purchase you want a refund for.
Transaction ID - Locate the unique transaction ID found in your order confirmation email or your account order history.
Proof of Purchase - Keep your digital receipt or confirmation email, which includes the purchase date and item details.
Refund Reason - Be prepared to clearly articulate the reason for your refund request, whether it's due to an item being damaged, the wrong product shipped, or dissatisfaction with a service.
Subscription Details - If the refund is related to your Walmart+ subscription, gather information on the subscription billing date and any adjustments previously made.
Payment Method - Know the original payment method used for the transaction, as this will be required for processing the refund.
Customer Support Accessibility - Have the Walmart+ customer service contact details handy in case you need assistance during the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
3-5 working days
Gift Card
Immediately to account
Walmart Pay
3-5 working days
Cash
Refund offered through store credit
Wire Transfer
5-7 working days
E-check
3-5 working days
Financing (e.g., Affirm)
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Walmart+
Walmart+ offers a subscription-based service that provides various benefits, including free delivery from Walmart stores, fuel savings, and access to other exclusive deals. Understanding your rights as a subscriber, particularly in relation to refunds, is important for managing your account effectively.
Refund eligibility may vary based on specific situations related to your Walmart+ subscription or account activities. Here are some scenarios that might qualify for a refund:
Subscription Cancellations: If you choose to cancel your Walmart+ membership, you may be eligible for a refund for any unused portion of your subscription, depending on when the cancellation occurs within your billing cycle.
Service Interruption: In the event of a significant service disruption impacting your access to Walmart+ benefits, you might be eligible for compensation or a partial refund based on the duration of the interruption.
Delivery Issues: If there are issues such as items missing from your grocery delivery or significantly delayed deliveries, these situations could make you eligible for a refund or credit to your account.
Ineligible accounts: If your account is mistakenly charged for a service not available in your area, you may qualify for a refund for those charges.
It's essential to review the specific terms and conditions related to your Walmart+ membership, as they provide details about eligibility for refunds based on various aspects of your subscription and service experiences.
Step-by-Step Process to Request Your Walmart+ Refund Like a Pro
If you purchased through Walmart+.com:
Visit the Walmart+ account login page and sign in.
Navigate to the 'Account' section in the upper-right corner.
Select 'Membership Details' from the dropdown menu.
Look for the 'Manage Membership' option and click on it.
Select 'Request Refund' from the available options.
Fill out the refund request form by specifying the reason for the refund, such as 'subscription renewed without notice' or 'account was unused'.
Submit the form and check your email for any confirmation of your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find and tap on 'Walmart+'.
Select 'Cancel Subscription' if applicable to access the refund option.
Follow any prompts to report a problem and select 'Request Refund'.
Provide a brief explanation using phrases like 'unexpected renewal' or 'not using the service'.
Submit the request and monitor your email for a response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three lines) in the upper-left corner.
Select 'Subscriptions'.
Locate and select 'Walmart+'.
Tap on 'Manage' at the bottom of the screen.
Choose 'Request Refund'.
Explain your reason briefly, using phrases like 'did not mean to renew' or 'not satisfied with the service'.
Submit the request and check back for updates via the email associated with your account.
If you purchased through Roku:
Log in to your Roku account on the website.
Go to 'Manage Account'.
Click 'Subscriptions' to see all active subscriptions.
Select 'Walmart+' from the list.
Choose 'Cancel Subscription' to ensure no further billing.
Visit the Walmart+ help section on their website to find the refund request form.
Complete the form, mentioning your cancellation and stating reasons like 'service not needed' or 'subscription renewed accidentally'.
Submit the form and await confirmation by email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
I have attached documentation to support my request, if applicable.
Please confirm the receipt of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting review.
Please allow 1-2 business days for your request to be processed. No action is required from you at this time.
Processing
Your refund is currently being reviewed and is in the process of being approved.
This can take up to 3-5 business days. You will be notified once your refund is approved.
Refunded
Your refund has been successfully processed.
The funds should be reflected in your account within 3-5 business days, depending on your bank's processing time.
Partially Refunded
A portion of your order has been refunded.
You will see the refunded amount in your account. For further questions regarding the remaining amount, please contact customer support.
Completed
Your refund process is entirely complete.
All funds should now be back in your account. If you have questions, feel free to reach out.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact customer support to discuss options.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Walmart+ offers a range of services including grocery delivery, fuel discounts, and access to scan & go technology. Here are some realistic scenarios where users successfully claimed refunds due to common situations that arise within the service:
Delivery Window Changes: A customer scheduled a grocery delivery during a specific time slot. When the delivery was delayed beyond the promised window, they contacted customer service and received a refund for the delivery fee as a courtesy for the inconvenience.
Product Return Issues: After receiving an order through Walmart+, a customer found that one item was damaged. They initiated a return through the app, and upon completion, they quickly received a refund for the defective product, further enhancing their shopping experience.
Subscription Upgrade Clarifications: A user mistakenly upgraded their Walmart+ subscription without realizing it included additional charges. By reaching out to customer service for clarification, they were able to revert to their previous plan and received a refund for the extra fees charged during the upgrade process.
Fuel Discount Misapplication: A member visited a partnered gas station expecting to utilize their Walmart+ fuel discount but found it was not applied at the pump. After contacting support to explain the issue, they received a refund for the difference in price, allowing them to enjoy the discount they were entitled to.
The Easiest Way to Get a Walmart+ Refund
If you're frustrated trying to get a refund from Walmart+—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Walmart+ is streamlined to make the process easy and efficient. Here are some specific ways you can stay updated on your refund status:
Email Notifications: Walmart+ sends email updates throughout the refund process. Look for emails with the subject line "Your Refund Status Update" for real-time information.
Mobile App Notifications: If you have the Walmart app, enable notifications. You’ll receive updates directly through the app regarding your refund status, which can be found under the "Orders" section.
Account Dashboard: Log into your Walmart+ account and navigate to the "Order History" section. Here, you can find detailed information about your recent orders along with their refund statuses.
Billing Section: Check the "Billing & Payment" section in your account settings to see any adjustments that have been made, including refunds that have been processed.
Refund Progress Information: Walmart+ provides a clear overview of refund progress, stating whether the refund is approved, in process, or completed. This can be viewed in your order details.
Customer Support: If you need more assistance, Walmart+ offers a dedicated customer service chat feature in the app, making it easy to inquire about your refund status directly.
FAQ
Walmart+ typically offers a grace period for cancellations, allowing you to request a refund if you forgot to cancel before the billing cycle. However, it's important to review the specific terms of your membership and reach out to customer service for guidance on your situation. They will assist you in understanding your options regarding refunds.
Refunds from Walmart+ typically process within 3 to 5 business days after the request is initiated. However, the time it takes for the funds to appear in your account can vary based on your bank's processing times.
If you see a charge but do not have an active Walmart+ subscription, first check your account to verify your subscription status. If you still need assistance, please contact Walmart customer service for clarification regarding the charge and potential refund options.
If you are unable to receive a refund directly from Walmart+, consider reaching out to their customer service team again for further assistance. You might also explore escalating your inquiry within Walmart+'s support system to ensure your concerns are addressed. Additionally, reviewing your account details may provide insight into your transaction history and support your request.
If Walmart+ refuses to issue a refund, you may want to start by reviewing their refund policy to ensure your situation qualifies. Additionally, consider reaching out to customer support again for clarification or further assistance regarding your request. It's also helpful to double-check your account details and purchase history to confirm all information is accurate.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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