How to Get a Water & Salt Refund

• Order Confirmation Email: Retrieve the confirmation email for your purchase, as it contains essential order details.
• Transaction ID: Note your unique transaction ID, which can be found in your order details.
• Account Information: Have your Water & Salt account login details ready, including the email associated with your account.
• Proof of Purchase: Gather receipts or any proof of payment to validate your transaction.
• Reason for Refund: Clearly outline the reason for your refund request, including any specific issues with the product or service.
• Return Tracking Number: If returning any products, keep the tracking number for the return shipment.
• Images of the Product: If applicable, take clear images of the product to support your refund claim.
• Subscription Details: If you are cancelling a subscription service, include the subscription start date and any relevant billing cycles.

At Water & Salt, we understand that circumstances can change, and users may have questions about their rights regarding refunds. Our products and services are designed to enhance your hydration experience, whether through subscription-based offerings or individual purchases. While we aim to provide high-quality service, there may be situations where users find it necessary to seek a refund.

The following scenarios may qualify for a refund within our specific policies:

• Subscription Cancellation: If a user cancels their subscription before the next billing cycle, they may qualify for a refund for that cycle, depending on the timing of the cancellation.
• Service Interruption: In the event of a temporary service disruption affecting the availability of our products, users might be eligible for a refund for the period impacted.
• Product Quality Issues: Should users receive a product that does not meet quality standards as outlined in our policies, they may be eligible for a refund on that specific item.
• Billing Errors: If there are discrepancies in the billed amount or terms that do not align with the user's selected plan, users may inquire about eligibility for a refund for the particular charge.
• Delivery Problems: In cases where products are not delivered within the specified timeframe, users could qualify for a refund for the product in question.

For any inquiries regarding refund eligibility, users are encouraged to reach out to our customer support team for clarification and assistance tailored to their specific situation.

Water & Salt offers a range of subscription-based wellness products and digital wellness services designed to enhance users' lifestyles. Here are some realistic scenarios where users successfully claimed refunds due to their unique circumstances:

• A change in dietary needs: A customer realized a week after placing an order that they had developed a food sensitivity to one of the ingredients in their subscription box. Upon reaching out to Water & Salt, the customer received a full refund for their latest order.
• Subscription plan adjustment: A user decided to downgrade their subscription plan from a premium to a basic tier after reviewing the features. Water & Salt promptly processed a refund for the difference in fees when the user contacted support to clarify their new billing amount.
• Service availability: A user found that a particular digital wellness class they had signed up for was unexpectedly canceled. Water & Salt issued a refund for the class fee when the user inquired about their options, ensuring a positive customer experience despite the change.
• Account accessibility issues: A customer struggled to log into their account for several days due to a technical glitch. After reaching out to customer service, they were not only assisted in restoring access but also offered a refund for the lost subscription time as a gesture of goodwill.

Tracking your refund status at Water & Salt is a straightforward process. To ensure you stay informed and up-to-date throughout the refund process, follow these efficient tracking methods:

• Check your account dashboard: Log in to your Water & Salt account and navigate to the Order History section. Here, you will find detailed information about all your past orders, including any refund requests and their current status.
• Look for email notifications: Water & Salt sends out email updates regarding your refund status. Ensure you check your inbox for any correspondence that may include important details about the progress of your refund, such as approval confirmations or potential delays.
• Utilize the mobile app: If you have the Water & Salt mobile app, you can conveniently track your refund status directly from your smartphone. Navigate to the Billing section in the app to view any pending refunds and their current status.
• Monitor the refund timeline: Water & Salt typically provides a timeline for your refund. This timeline will include initial request confirmation, processing stages, and estimated completion dates. Keep an eye on this information in both your account dashboard and email updates.
• Contact customer support: If you have questions or concerns regarding your refund, don’t hesitate to reach out to Water & Salt's customer support. They can provide more detailed insights and update you on specific issues related to your refund request.