How to Get a WBS Refund

• Account Login Information: Ensure you have your WBS account credentials ready for verification.
• Order Confirmation Email: Locate the order confirmation email that you received after making your purchase, as it contains your transaction details.
• Transaction ID: Have the specific transaction ID for the order you are requesting a refund for, which can be found in your account or the confirmation email.
• Reason for Refund: Prepare a clear explanation of the reason for the refund request, outlining any dissatisfaction or issues with the service or product.
• Previous Correspondence: Gather any previous communications with WBS related to the service or product that demonstrate attempts to resolve your issue.
• Proof of Payment: Have a copy of your payment receipt or bank statement showing the charge for the service or product.
• Product/Service Details: Be ready to provide specific details about the product or service you are requesting a refund for, including purchase date and any relevant identifying information.
• Cancellation Confirmation: If applicable, prepare any cancellation confirmation emails that may support your refund claim.

*Working days are Monday to Friday, and don't include public holidays.

At WBS (hrbyonesource.com), we value your satisfaction and strive to provide clear information regarding your rights and eligibility for refunds. The services we operate are tailored to meet the needs of users seeking various HR-related solutions. Understanding potential scenarios that may impact your billing and account management is key to clarifying your eligibility for a refund.

Refund eligibility at WBS may apply in the following situations:

• Service Downtime: If you experience disruptions in our services that prevent you from accessing features you have paid for, you may inquire about potential refund eligibility for the affected period.
• Subscription Upgrades or Downgrades: When transitioning between subscription tiers, any discrepancies in billing related to the timing of the changes may be addressed to determine if a refund could apply for overlapping periods of service.
• Billing Adjustments for Promotions: If you believe you are eligible for a promotional discount or special offer but have not received the appropriate adjustment, this may be a situation to explore for potential refund eligibility.
• Unutilized Services: In the event that you have not fully utilized the services within your subscription period, you might qualify for a refund corresponding to an underutilized segment, subject to specific policy guidelines.

For any of these situations, we recommend reviewing your account details and our policies to ensure that you gather all necessary information for your inquiry about potential refunds. Our customer support team is available to assist you in navigating these matters with clarity and understanding.

At WBS, users often encounter unique situations requiring thoughtful management of their services. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Overlap: A user upgraded their account but realized they had a still-active subscription on a previous plan that they no longer used. After contacting WBS to clarify the status, they successfully obtained a refund for the overlapping period of service.
• Service Interruption: During a critical project, a user experienced a brief service interruption due to scheduled maintenance. Once the user inquired about the downtime, WBS promptly issued a refund for the days the service was unavailable, recognizing the importance of reliability for their users.
• Accidental Feature Add-On: A user, while managing their account, unintentionally added a premium feature that they did not intend to utilize. Upon reaching out to WBS support within the billing cycle, the team acknowledged the oversight and issued a refund for the feature costs shortly after.
• Trial to Paid Subscription Transition: After finishing a free trial, a user decided to cancel their account before being charged. Due to a timing confusion regarding the trial expiry, the user was billed. Upon clarifying this situation with WBS, a quick refund was processed, ensuring the user felt valued and taken care of.

Tracking your refund status with WBS is streamlined and user-friendly, ensuring you stay informed throughout the process. Here are some efficient ways to keep tabs on your refund progress:

• Email Updates: WBS sends automatic email notifications regarding your refund status. Look for messages with subject lines that contain "Refund Update" to receive real-time updates about your refund’s progress.
• Account Dashboard: Log into your WBS account and navigate to the Order History section. Here, you can view detailed information about each order, including any refunds processed, along with their current status.
• In-App Notifications: If you use the WBS mobile app, check the notifications tab for updates on your refunds. The app often provides push notifications that alert you immediately when there are changes to your refund status.
• Billing Section: The Billing section of your account can also provide insight into refunds. It shows any pending or completed refunds, along with estimated refund arrival dates based on payment method.
• Progress Information: WBS offers specific details about your refund’s progress, indicating whether it is under review, approved, or completed. You can find this information in your order history, which gives clarity and peace of mind.
• Customer Support: If you need further assistance, reach out to WBS Customer Support through your account or the app. They can provide additional insights and track your refund for you, ensuring prompt assistance.