Many users find themselves surprised by unexpected charges from WE KNOW GROUP LIMITED (weknowlondon.com), especially when a subscription automatically renews without prior thought. This guide aims to clarify how refunds work, detailing who is eligible and providing clear steps to swiftly request a refund. Our goal is to empower you with the information you need to navigate the process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Have your account details handy, including the email associated with your WE KNOW GROUP LIMITED account.
Transaction ID: Locate the specific transaction ID for the purchase you are seeking to refund.
Order Confirmation Email: Refer to the confirmation email for details surrounding your order, including date and item description.
Documentation of Service Issues: Compile any relevant screenshots or emails that showcase issues encountered with the service or product, as this may help substantiate your refund request.
Customer Support Communication: Keep a record of any prior communication with customer support regarding the issue, including dates and the names of representatives.
Refund Policy Reference: Review WE KNOW GROUP LIMITED's refund policy to ensure your request aligns with their requirements.
Proof of Payment: Prepare any bank or credit card statements that show the charge from WE KNOW GROUP LIMITED to validate your payment.
Detailed Reason for Refund: Be ready to provide a clear and concise reason for the refund request that matches your documented issues.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from WE KNOW GROUP LIMITED
At WE KNOW GROUP LIMITED, we understand that users may encounter situations where they seek clarification on their eligibility for refunds. Our primary focus is to ensure transparency regarding our offerings and the conditions that may apply when it comes to refunds.
WE KNOW GROUP LIMITED specializes in providing various experiences and services, which may include event bookings, guided tours, and digital content. As such, the following circumstances may qualify users for a refund:
Event Cancellations: If an event you purchased tickets for is canceled, you may be eligible for a full refund, based on the terms outlined at the time of purchase.
Service Non-Delivery: In the event that a scheduled service is not delivered as promised, users might qualify for a refund upon verification of the status of the service.
Content Access Issues: If you encounter significant difficulties accessing digital content that you have purchased, you may want to inquire about potential refunds based on our content access policies.
Booking Modifications: If changes to a booking lead to a scenario where a user can no longer participate in the service, we encourage reaching out to discuss potential options for refunds.
We recommend users consult our terms and conditions or contact our customer service for further guidance on their specific circumstances and possible refund eligibility.
Step-by-Step Process to Request Your WE KNOW GROUP LIMITED Refund Like a Pro
If you purchased through WE KNOW GROUP LIMITED.com:
Visit the weknowlondon.com website.
Scroll to the bottom and click on the ‘Contact Us’ link.
Select the appropriate category for membership or subscription issues.
Fill out the contact form:
Include your account details (email, name, membership ID).
In the message field, state that you wish to request a refund for your membership.
Mention that the subscription renewed without notice or that you were unable to utilize the service.
Submit the form and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find WE KNOW GROUP LIMITED subscription and tap on it.
Choose Cancel Subscription (if required).
To request a refund, visit https://reportaproblem.apple.com.
Sign in with your Apple ID.
Locate the purchase, and click on Report a Problem.
Select a reason such as I didn’t authorize this charge or The subscription renewed without notice.
Submit the request and wait for a response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find your WE KNOW GROUP LIMITED subscription and tap on it.
Tap on Cancel Subscription (if needed).
Then, go to google.com/play/consumersupport to request a refund.
Sign in if prompted, and locate the relevant purchase.
Select Request a refund and explain why.
Mention that you did not use the subscription or that it renewed unexpectedly.
Provide any other relevant details like account inactivity.
Submit your request after filling out the necessary fields.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the My Account page.
Scroll to the section on Subscriptions to find WE KNOW GROUP LIMITED.
Locate the subscription and select Manage Subscription.
Click on Cancel Subscription (if necessary).
To request a refund, go to the Help section on Roku's website.
Find the option to Contact Support.
Send a message via the support form mentioning:
That you’re seeking a refund for your subscription.
Highlight that the account had no usage or that the renewal was unexpected.
Submit the support form and await a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to WE KNOW GROUP LIMITED for Refund
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Subject: Refund Request – WE KNOW GROUP LIMITED Account [Your Email]
Dear WE KNOW GROUP LIMITED Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached, please find the relevant documentation for your reference.
I would appreciate your confirmation within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is awaiting approval.
You will be notified once your request is processed, typically within 2-3 business days.
Processing
Your refund is currently being reviewed and processed by our team.
This stage usually takes 3-5 business days before completion.
Refunded
Your refund has been successfully completed and funds are being returned.
You can expect to see the refunded amount in your account within 5-7 business days.
Partially Refunded
A portion of your original payment has been refunded.
Details of the refunded amount will be provided in your account statement.
Completed
The refund process is fully completed.
Your refund is finalized, and you should see the amount reflected in your account.
Canceled
Your refund request has been canceled, either by you or due to policy reasons.
You can reach out to our support if you believe this is an error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At WE KNOW GROUP LIMITED, customers often seek refunds under various scenarios related to their subscription services. Here are a few realistic situations in which users successfully claimed refunds:
Subscription Change Request: A customer decided to downgrade their subscription plan due to budget constraints. After reaching out to customer support, they successfully received a prorated refund for the remaining time on their higher-tier plan.
Service Interruption: A user experienced an unexpected service outage that lasted for more than 24 hours. Upon contacting WE KNOW GROUP LIMITED, they were granted a refund for that specific billing cycle, acknowledging the inconvenience caused.
Trial Subscription Conversion: After trying out a premium subscription during a promotional trial period, a customer felt it was not the right fit for them. They contacted support within the trial window and received a full refund, ensuring no charges were applied once they opted out.
Account Management Query: A customer mistakenly subscribed to two similar services. They contacted WE KNOW GROUP LIMITED to clarify their account status and were able to successfully request a refund for the duplicate subscription, facilitating a smooth account adjustment.
The Easiest Way to Get a WE KNOW GROUP LIMITED Refund
If you're frustrated trying to get a refund from WE KNOW GROUP LIMITED—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with WE KNOW GROUP LIMITED is easy and efficient when you utilize the right tools and resources. Here are some specific tips to help you stay informed about your refund progress:
Email Notifications: Keep an eye on your email inbox for updates from WE KNOW GROUP LIMITED. Notifications regarding your refund status will be sent directly to your registered email address. Look for subject lines like "Your Refund Update" or "Refund Request Confirmation" for relevant information.
Account Dashboard: Log in to your customer account on weknowlondon.com and navigate to the Order History section. Here, you can view the status of your refund alongside your purchase details.
Mobile App Tracking: If you’re using our mobile app, head to the Billing Section and select the transaction you are inquiring about. The app provides real-time updates, making it convenient to check your refund status on the go.
Refund Progress Information: Each refund status will typically include information about when the request was initiated, approval status, and estimated processing time. Make sure to check these details while reviewing your order history.
In-app Notifications: If you have opted in for notifications within our mobile app, you will receive alerts about any updates regarding your refund. This includes when your refund is approved and when it has been processed.
FAQ
Refunds for subscriptions are typically not available if you miss the cancellation deadline. We recommend reviewing the terms of your subscription for specific policies, but in general, it’s important to manage your cancellation before the renewal date to avoid charges.
Refund processing times can vary depending on your bank or payment provider, but typically, you can expect to see the funds reflected in your account within 5 to 10 business days after the refund is initiated. Please note that while we process refunds promptly on our end, the time it takes for the money to appear in your account ultimately depends on your financial institution's processing times.
If you see a charge but don't have an active subscription, please first check your account for any previous subscriptions that may have been active. If you're still uncertain, contact our customer support team with your order details, and they will assist you in resolving the matter.
If you're unable to obtain a refund directly from WE KNOW GROUP LIMITED, consider reaching out to their customer service again for further assistance. You may also escalate your inquiry within their support system for additional review. Additionally, checking your account details and transaction history could provide more insight into your situation.
If WE KNOW GROUP LIMITED refuses to issue a refund, it's advisable to review their refund policy for specific conditions that may apply. You can also reach out to their customer support team again for further clarification or assistance. Additionally, ensure that all relevant details in your account are accurate to facilitate the process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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