How to Get a We Neurology Refund

• Patient Identification Details: Have your full name, date of birth, and patient ID ready for verification.
• Specific Service Details: Clearly identify the service or consultation for which you are requesting a refund, including the date of the appointment.
• Proof of Payment: Gather all receipts or transaction records confirming the payment for the service.
• Referral Information: If applicable, include any referrals or recommendations that led to the service.
• Communication Records: Compile any correspondence with We Neurology regarding issues with the service, including emails or notes from phone calls.
• Reason for Refund: Prepare a detailed explanation outlining why you are requesting a refund.
• Transaction ID: Locate the transaction ID associated with the payment, if provided during booking.
• Insurance Information: If applicable, include details about any insurance claims related to the service.
• Follow-Up Appointment Details: Include any information about subsequent appointments or treatments that are relevant to the refund request.
• Contact Information: Ensure your contact details are current to facilitate communication regarding your request.

*Working days are Monday to Friday, and don't include public holidays.

At We Neurology, understanding your rights regarding refunds is essential to managing your account effectively. We are committed to providing high-quality neurology services and ensuring clarity around billing practices. Below are circumstances specific to We Neurology that may qualify you for a refund:

• Appointment Rescheduling or Cancellation: If you need to cancel or reschedule an appointment, you may be eligible for a refund if done in accordance with our policies. Review the specific timeframes for cancellations to determine your eligibility.
• Service Not Rendered: If you were charged for a service that could not be provided, such as a missed appointment or technical issues during a telehealth visit, you might qualify for a refund.
• Billing Discrepancies: If you notice a discrepancy related to the specific services you received, clarifying your account details may lead to adjustments or refunds if applicable.
• Insurance Coverage Issues: In cases where services are unexpectedly not covered by your insurance plan and you have already made a payment, you may want to inquire about the possibility of a refund.

For more detailed information about your specific situation, please refer to our policies or contact customer support for assistance.

At We Neurology, users occasionally encounter situations that lead them to seek refunds for services. Below are some realistic scenarios where users successfully claimed refunds based on their specific interactions with We Neurology.

• Subscription Modification: A patient realized they had accidentally selected the premium subscription plan during their account setup. Upon contacting We Neurology's support team for clarification, they were guided to modify their subscription and received a refund for the difference between the premium and standard plan.
• Session Cancellation: After a scheduling conflict arose, a user had to cancel a neuropsychological consultation just 24 hours before the appointment. They reached out to We Neurology’s customer service to explain the situation and were granted a refund as the clinic’s policy allows for refunds on same-day cancellation under certain conditions.
• Billing Inquiry for Testing Services: A patient inquired about a charge related to diagnostic testing that they believed had been included in a previous payment. After verifying the details with We Neurology's billing department, they confirmed an error in the charge and issued a correct refund, ensuring the user felt supported and informed throughout the process.
• Technical Issue with Telehealth Services: During a telehealth appointment, a technical glitch forced the session to end prematurely. The patient contacted We Neurology for assistance and, following the troubleshooting steps, was offered a refund for the session due to the inconvenience caused by the technical difficulties beyond their control.

At We Neurology, we understand that tracking your refund status is important for your peace of mind. Our system is designed to provide you with clear and efficient ways to monitor the status of your refunds. Here’s how you can keep yourself updated:

• Email Notifications: Once your refund request is submitted, you will receive an email confirmation outlining the details of your request. Look for updates in this email, as we will notify you of any progress or changes to your refund status.
• Account Dashboard: Log into your account on our website and navigate to the Billing Section. Here, you can find all your transaction history, including any pending refunds. Click on the specific transaction to get detailed information about its status.
• Mobile App Alerts: If you use our We Neurology mobile app, check the Notifications tab for immediate updates regarding your refund status. Our app provides real-time alerts whenever there’s an update.
• Order History: Access your Order History within your account settings. This section includes a detailed view of your past transactions, allowing you to track any refunds in progress and see the expected timeline for completion.
• Customer Support: If you need further assistance, our Customer Support team is available to answer your questions. You can reach them directly through the support section of your account or via email.