Understanding billing can often be overlooked until an unexpected charge catches your attention, such as an automatic subscription renewal. This comprehensive guide is designed to help you navigate the refund process at wehorse, outlining who is eligible for a refund and providing clear steps to request your money back swiftly. Whether you have questions about the policy or need assistance with your request, we’re here to support you every step of the way.
What You Should Prepare Before Applying For Refund
Order Number: Locate your order number associated with the purchase for which you are seeking a refund.
Account Email: Ensure you have access to the email address linked to your wehorse account as it will be required for communication.
Transaction Details: Gather any payment confirmation details, including transaction ID and payment method (credit card, PayPal, etc.).
Cancellation Policy: Familiarize yourself with wehorse's cancellation and refund policy to understand your eligibility for a refund.
Reason for Refund: Prepare a clear and concise description of the reason for your refund request, as this information is often required.
Proof of Purchase: Retain any confirmation emails or receipts that validate your purchase.
Subscription Information: If applicable, note the details of your subscription plan, including renewal dates and any changes made during your membership.
Screenshot of Issues: If there were any problems with the product or service (e.g., technical issues with online courses), take screenshots demonstrating these issues.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
3-7 working days
Direct Debit
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from wehorse
At wehorse, users access a platform dedicated to online equestrian learning, offering subscriptions for various courses, webinars, and educational content. Understanding your rights and potential eligibility for refunds is important given the subscription-based nature of the service.
Users may qualify for a refund under certain circumstances related to account management and subscription status. The following scenarios are relevant to wehorse:
Failed Payments: If a payment attempt is unsuccessful due to a technical issue or billing error preventing access to the subscribed content.
Service Accessibility: In cases where users are unable to access the subscribed content due to a prolonged technical malfunction on the platform.
Account Cancellation: Users who have canceled their subscription prior to the end of the billing period and wish to clarify their billing status may inquire about potential refund eligibility for the next billing cycle.
Content Availability: If a specific course or webinar is no longer available that was promised at the time of purchase, users might explore options for refunds or credits towards other courses.
Service Quality Issues: In the rare instance where users encounter significant issues impacting their experience based on the quality or content of the services provided, they may discuss this with customer support to determine if a potential refund or adjustment is applicable.
For personalized assistance regarding any of these situations, users are encouraged to contact wehorse's customer support directly for further clarification and guidance on their specific circumstances.
Step-by-Step Process to Request Your wehorse Refund Like a Pro
If you purchased through wehorse.com:
Visit the wehorse.com website.
Scroll down to the bottom and click on "Contact".
Fill out the contact form with the following details:
Your full name
Email address associated with your account
Membership details (type and date of purchase)
Clear subject line like "Refund Request"
In the message box, mention that the subscription renewed without notice.
State that the account was unused.
After filling out the form, click on "Submit".
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate and tap on your wehorse subscription.
Choose Cancel Subscription to prevent future charges.
Scroll down and tap on Report a Problem.
Select the subscription and follow the prompts to request a refund.
In the messaging area, mention the subscription renewed automatically and that the account has not been used.
If you purchased through Google Play:
Open the Google Play Store.
Tap on the Menu (three lines) in the top-left corner.
Select Subscriptions.
Find and tap on your wehorse subscription.
Select Cancel Subscription to stop future payments.
Go to Order History in the Menu.
Find the wehorse transaction and tap on it.
Select Request a Refund
In the request message, emphasize that the subscription renewed unexpectedly and that no services were used.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to My Account and scroll to Manage Subscription.
Find your wehorse subscription.
Click on Cancel Subscription.
Contact Roku support via their support page.
Select Billing and follow the prompts to request a refund.
In the messaging field, clarify that the subscription renewed without prior notice and that the account was not been utilized.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation concerning my account associated with the email [Your Email]. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation for your reference.
Please confirm the status of my request within 3-5 business days. Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is awaiting review.
Your refund is in the initial stage. Please allow up to 3 business days for processing.
Processing
The refund is being processed by our team.
Your refund is actively being worked on. Expect completion within 5 business days.
Refunded
The refund has been successfully completed and the amount has been returned.
The funds should be visible in your account now. Check your transaction history.
Partially Refunded
A portion of your refund request has been approved and processed.
You will receive only part of the total amount requested. Review the details of the refund for more info.
Completed
The refund process is fully completed and closed.
No further action is required on your part. Your transaction history will reflect this status.
Canceled
The refund request has been canceled either by you or the team.
If you didn’t initiate this, please contact support. Otherwise, no further steps are needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At wehorse, users often find themselves in situations where they need to manage their subscriptions or request refunds due to various personal circumstances. Here are some realistic scenarios illustrating how users have successfully claimed refunds:
Subscription Downgrade: A user decided to downgrade their wehorse subscription from the Premium plan to the Basic plan after realizing they did not utilize all the features. After contacting customer support and explaining their reasoning, they received a pro-rated refund for the difference in subscription cost.
Change in Riding Schedule: A user who had planned to access the wehorse online courses had to cancel their subscription due to unexpected changes in their riding schedule. They reached out to support, explaining their situation and received a full refund since they had not accessed any content in the current billing cycle.
Technical Issues with Courses: After experiencing persistent technical issues that hindered the ability to stream video lessons, a user contacted wehorse support. After troubleshooting and confirming that the issues were not resolved, they were granted a refund for the period they could not access the service.
Accidental Purchase of a Course: A user accidentally purchased a course while browsing the website. Once they realized the mistake, they quickly contacted support and explained the situation, leading to a swift refund for the unintentional purchase.
The Easiest Way to Get a wehorse Refund
If you're frustrated trying to get a refund from wehorse—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at wehorse is essential to stay informed about your order. Here are some tailored tips to help you navigate the refund process:
Check Your Email Updates: Wehorse communicates refund updates primarily through email. Look for emails from support@wehorse.com with subject lines that include "Refund Update" for timely notifications.
Utilize the Account Dashboard: Log in to your wehorse account and head to the Order History section. Here, you can find detailed information about your orders and any associated refunds, including their current status.
Explore the Billing Section: Navigate to the Billing section of your account settings. This area provides an overview of your transaction history, including any refunds processed and their corresponding dates.
In-App Notifications: If you are using the wehorse mobile app, enable notifications to receive instant updates regarding your refund status directly on your device.
Monitor Refund Progress: In the Order History section, wehorse provides a status indicator for each refund, showing you whether it’s pending, processed, or completed, along with estimated processing times.
Contact Customer Support: If you have any concerns or need clarifications regarding your refund, don’t hesitate to reach out through the Contact Us form on the website or via email for personalized assistance.
FAQ
If you forget to cancel your subscription before the renewal date, wehorse generally adheres to a no-refund policy for the current billing period. However, we encourage you to reach out to our support team directly, as they may be able to assist you based on your specific circumstances.
Refund processing times can vary depending on your bank or payment provider, but generally, you should expect to see the refund reflected in your account within 5 to 10 business days after it has been processed by us. If you don’t see it after this period, we recommend checking with your financial institution for further assistance.
If you see a charge but do not have an active subscription, please start by checking your account on wehorse.com to verify your subscription status. If you still have questions or need assistance, contact our support team with your account details for further help.
If you're unable to obtain a refund directly from wehorse, consider reaching out to customer service again for further assistance. You might also explore escalating your request within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details and any relevant policies may provide further insights into alternative options.
If wehorse refuses to issue a refund, you may want to carefully review their refund policy to ensure you understand the terms. Additionally, consider reaching out to their customer support team again for clarification or assistance, and check your account details to see if there are any noted reasons for the decision.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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