Many users only notice billing issues when unexpected charges occur, often due to an automatic subscription renewal. This guide is designed to help you understand how refunds for Who Premium (Automatic Renewal) work, identify who is eligible for a refund, and outline the steps to request your money back efficiently. With clear instructions and helpful tips, we aim to make the refund process as straightforward as possible.
What You Should Prepare Before Applying For Refund
Account Information: Have your account credentials ready, including your registered email address and password.
Transaction ID: Locate the specific transaction ID for the payment you wish to refund, as it is essential for processing.
Subscription Details: Gather details of your subscription plan, including start date, renewal date, and any previous payment receipts.
Cancellation Confirmation: If applicable, provide proof of any cancellation messages or confirmation emails received after you canceled the subscription.
User Agreement: Review and have access to the User Agreement or terms of service for reference on refund policies.
Reason for Refund: Prepare to clearly articulate the reason for your refund request, as detailed explanations may expedite the process.
Documented Correspondence: Collect any emails or chat transcripts related to your service usage or previous refund inquiries that may support your case.
Payment Method Details: Be ready to provide information on your original payment method, including card type and last four digits of the card used.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-2 working days
Bank Transfer
5-7 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Who Premium (Automatic Renewal)
When using Who Premium (Automatic Renewal), users have specific rights regarding their subscription services, particularly in relation to refund eligibility. Understanding these rights will help users navigate their account management and any billing inquiries effectively. Refund eligibility is closely tied to the nature of the services provided, which are typically subscription-based with automatic renewals.
Here are some specific situations that may qualify users for a refund:
Service Interruption: If users experience an interruption in service due to issues on the platform's end that significantly affects their access, they may be eligible for consideration of a refund for the duration of the outage.
Subscription Cancellation Within the Refund Window: If users cancel their subscription within a specified refund window, they might be eligible for a refund corresponding to the unused portion of their subscription.
Account Error Adjustments: If there is an adjustment required for account billing that impacts the amount charged—for instance, promotional pricing not being applied as intended—users may qualify for a refund to correct the billing error.
Non-Utilization of Service: Users who have not utilized the service during a billing period may inquire about refund options based on their account usage policies.
Overall, users are encouraged to review their specific account circumstances and the terms outlined in their subscription agreement to better understand their eligibility for refunds. For any inquiries or clarifications, users may contact support for assistance tailored to their account situation.
Step-by-Step Process to Request Your Who Premium (Automatic Renewal) Refund Like a Pro
If you purchased through Who Premium (Automatic Renewal) on mycarehc.com:
Visit mycarehc.com and log in to your account.
Go to the Account Settings section.
Select Billing History.
Locate the subscription charge in question.
Click on Request Refund next to the charge.
In your request, mention that the subscription renewed without notice.
State that the account was unused for the billing cycle.
Submit your refund request.
Check your email for confirmation and further instructions.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the Who Premium subscription and tap on it.
Select Cancel Subscription if prompted.
Go to Report a Problem at the Apple website.
Login with your Apple ID.
Select the subscription and then click on Report a Problem.
In the description, emphasize that the subscription renewed without prior notice.
Request a refund for the last charge.
Submit your report for review.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the menu icon (three horizontal lines).
Select Account.
Tap on Purchase History.
Find the Who Premium subscription charge.
Tap on the charge and select Refund.
Provide the necessary information and state that the subscription renewed without notice.
Mention that the account was not used during the subscription period.
Submit your refund request.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select Your Account from the menu.
Under Subscriptions, find your Who Premium subscription.
Click on Manage Subscription.
Select Cancel Subscription if preferred.
Access the Contact Us section on Roku's website.
Choose the option to chat or call support.
In your communication, highlight that the subscription renewed without any notice.
Request a refund while mentioning any lack of usage during the cycle.
Follow any further instructions provided by the support team.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Who Premium (Automatic Renewal) for Refund
I would like to request a refund of the amount mentioned above. I have attached any relevant documentation for your reference.
Please confirm receipt of this request within 3-5 business days. Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will be notified when your refund progresses to the next stage or if additional information is needed.
Processing
Your refund is currently being processed.
You can expect the refund to be finalized within 3-5 business days, barring any issues.
Refunded
The refund has been successfully completed.
The amount should reflect in your account within 5-7 business days, depending on your bank's processing times.
Partially Refunded
A portion of your original payment has been refunded.
You will see an updated charge reflecting the remaining balance, along with a breakdown of the refunded amount.
Completed
The refund process has been finalized.
Your account will show the updated balance; no further actions are required from you.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact customer support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
This section outlines real user scenarios in which individuals successfully claimed refunds from Who Premium (Automatic Renewal). These situations illustrate typical interactions and account-related inquiries users may have when managing their subscriptions.
Subscription Overlap: A user intended to upgrade their Who Premium plan but accidentally chose a duplicate subscription in the process. Upon realizing the mistake, they contacted customer support to explain the situation, resulting in a prompt refund for the additional charge and an upgrade to their desired plan.
Temporary Service Interruption: A user experienced a temporary disruption in accessing premium content due to server maintenance. After reaching out to Who Premium's support team, they received a courteous reply confirming the issue and a one-month subscription extension as a goodwill gesture, with the option for a refund for the inconvenience.
Changing Subscription Needs: After a few months, a user decided that a different subscription plan would better fit their needs. They reached out to Who Premium before the renewal date, expressing their desire to switch plans. The support team facilitated the plan change and provided a refund for the unused portion of the previous plan.
Accidental Renewal Awareness: A user noticed a charge on their account after they thought they had deactivated their auto-renewal setting. They used the customer support chat feature to clarify their subscription status. After confirming the settings, the team promptly issued a refund back to the user, ensuring clear communication about the reactivation process.
The Easiest Way to Get a Who Premium (Automatic Renewal) Refund
If you're frustrated trying to get a refund from Who Premium (Automatic Renewal)—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Who Premium (Automatic Renewal) is streamlined and user-friendly. Here’s how to efficiently monitor your refund progress:
Email Notifications: Keep an eye on your registered email for updates regarding your refund. Who Premium sends out detailed emails that inform you when your refund request has been processed and when the funds are expected to be credited back to your original payment method.
In-App Notifications: If you use the Who Premium mobile app, check the notifications section. Any updates on your refund status will appear here in real time, allowing you to track your request conveniently from your device.
Account Dashboard: Log into your Who Premium account and navigate to the Billing Section in your account settings. This area provides a comprehensive overview of your recent transactions, including the status of any refunds initiated.
Order History: Go to the Order History section within your account. Here, you can view all past subscriptions and transactions. Refund statuses, including whether they are pending or completed, will be clearly displayed for each order.
Specific Refund Progress Info: When tracking your refund, you’ll receive information such as the refund amount, the method it’s being credited to, and the expected timeline for completion. This clarity helps you stay informed throughout the process.
Customer Support: If you have any questions or need further assistance, don’t hesitate to contact Who Premium's customer support via the app or website. They can provide personalized updates regarding your refund request.
FAQ
Unfortunately, if you forgot to cancel your Who Premium subscription before the renewal date, we are unable to process a refund for the charges incurred. We recommend setting reminders for future cancellations to help avoid this situation, and you can always reach out to our customer support for assistance with your account.
Refund processing times can vary depending on your bank or payment method, but typically, it may take anywhere from 5 to 10 business days for the refund to appear in your account once processed. Please check with your financial institution for specific timelines as they may have their own processing periods.
If you see a charge but do not have an active subscription, please check your account details on mycarehc.com to confirm your subscription status. If you still have questions, contact customer support for assistance in reviewing the charge and resolving any discrepancies.
If you're unable to obtain a refund directly from Who Premium (Automatic Renewal), consider reaching out to their customer service for further assistance or clarification. Additionally, you may want to explore the option of escalating your request within their support system to ensure that your concerns are addressed. Reviewing your account details and subscription terms may also provide helpful insights.
If Who Premium (Automatic Renewal) refuses to issue a refund, you may want to carefully review their refund policy for any specific guidelines or conditions that apply. Additionally, consider reaching out to their customer support team again for clarification or further assistance. It's also helpful to double-check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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