Overview
Wi-Fi Onboard offers inflight internet passes and entertainment options for travelers on certain airlines. If you're flying with airlines like Alaska Airlines or Delta Air Lines, you can buy internet access for your flight. They have options like single-use passes for one hour or the whole day, and subscription plans for monthly or yearly internet access on participating flights. This service works on flights within the U.S., Canada, and Mexico where Wi-Fi coverage is available. It's a simple way to stay connected when you're flying.
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The information is directly taken from the official Wifi Onboard website, describing their services in a clear and consumer-friendly way, matching the request to avoid complex business language.
How to Get a Wifi Onboard Refund: Step by Step
If you purchased through Wi-Fi Onboard (via care.inflightinternet.com):
- Contact Wi-Fi Onboard customer support by email at support@wifionboard.com or call 1-877-350-0038.
- Explain that you want a refund for your Wi-Fi Onboard subscription or billing charge.
- Mention any reasons likely to increase success, such as:
- The subscription renewed without notice.
- The service was unused or had connectivity issues during your use.
- Be ready to provide your account details, transaction information, and any relevant dates to support your case.
- Wait for confirmation and refund processing from customer support.
If you purchased through American Airlines Wi-Fi Subscription Plan (subscription.wifi@aa.com):
- Email subscription.wifi@aa.com with your refund request including your AAdvantage number.
- Include in your email that you want to cancel the subscription (cancellation is required before refund).
- Use wording that emphasizes the subscription renewed without your consent or that you were unable to use the Wi-Fi service.
- Wait for confirmation email that the subscription is canceled and the refund is being processed.
How to Contact Wifi Onboard
If you need assistance, here’s how you can get in touch with Wifi Onboard support team:
Tips and Tricks for Getting a Wifi Onboard Refund
- Immediately request a refund via official channels, especially united.com/refunds or the specific refund section on the airline's website.
- Contact the flight attendant (FA) during the flight and ask them to refund the WiFi on their company device; some users report success this way.
- Be explicit and detailed about the WiFi issues, explaining how the service was inconsistent, unusable, or did not cover the entire flight leg.
- File your refund request promptly—some users receive automatic reimbursements or credits a few days after complaining.
- If initial requests fail, escalate politely by sending follow-up emails referencing your initial complaint and describing repeated issues or lost work time.
- Use clear, factual language, avoid rants or emotional language; focus on the service not meeting what was paid for.
- Leverage timing by contacting support immediately after flight landing while the experience is fresh and before the purchase return window closes.
- In cases of refusal, consider disputing the charge with your bank, especially if the WiFi was unusable and documentation of the issue is available.
- Mention regulations if applicable, as recent Department of Transportation rules require partial or full refunds for non-functioning in-flight WiFi.
- Sharing your experience on forums like Reddit can sometimes attract company attention or give additional advice on whom to contact.
Why Do People Request Refunds from Wifi Onboard
- Subscription cancellation timing: If cancellation is not made at least two days before the monthly renewal date, customers may be charged for the next month and might seek refunds.
- Unsatisfactory Wi-Fi experience: Customers who are not satisfied with the Wi-Fi service on Delta flights may request a full refund.
- Connectivity issues: Problems such as inability to connect, slow speeds, or intermittent connectivity can lead customers to seek refunds.
- Service not provided: If Wi-Fi service is not available or does not work as promised during the flight, customers may request refunds.
- Billing or subscription errors: Incorrect charges or unintended subscription renewals can be reasons for refund requests.
Wifi Onboard Refund Script
Script
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Dear Wifi Onboard Support,
I hope this message finds you well. I am writing to address a billing issue that I recently encountered. It appears that I was accidentally charged for a service that I did not intend to use. I believe this may have been a mistake, and I would appreciate your assistance in resolving this matter.
Could you please process a refund for the charge? I would be grateful for your prompt attention to this issue, as I have always valued your services and would like to maintain a positive relationship moving forward.
Thank you for your understanding and support.
Best regards,
Wifi Onboard Refund Policy
Wifi Onboard's refund policy states that if you cancel your subscription before the renewal date, you are eligible for a refund. However, purchases of certain subscriptions, like the Monthly Delta Air Lines Internet Plan, are non-refundable, and charges will be automatic each month after the renewal date.
The Easiest Way to Get a Wifi Onboard Refund
If you’re frustrated trying to get a refund from Wifi Onboard—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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