Many users often don’t think about their membership billing until an unexpected charge emerges, such as an automatic renewal. This guide will help you understand how Wild and Active membership refunds work, who is eligible for a refund, and the straightforward steps to request your money back quickly. We aim to provide you with clear and helpful information to ensure your experience with Wild and Active is as seamless as possible.
What You Should Prepare Before Applying For Refund
Account Information: Your login credentials including the email associated with your wildandactive.com membership.
Payment Method Details: The credit card or payment method used for the subscription, including the last four digits and the expiration date.
Membership Confirmation Emails: Any confirmation or welcome emails received upon signing up for the membership.
Transaction ID: The specific transaction ID or confirmation number from your original payment.
Reason for Refund: A clear explanation of why you are requesting a refund, including any relevant details about your experience with the service.
Service Usage History: Document whether you have utilized any membership benefits or services, as this may impact eligibility for the refund.
Contact Documentation: Any correspondence with customer service regarding your membership or refund request, including dates and details.
Membership Agreement: A copy of the terms and conditions or membership agreement that outlines the refund policy.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from wildandactive.com membership
When participating in the wildandactive.com membership, users have certain rights regarding their membership and potential refunds based on their unique circumstances. It is important to understand the specific criteria that apply to the nature of the membership services offered.
The membership primarily provides access to various activities and resources related to outdoor and adventure experiences. Membership fees are typically recurring, aligning with the subscription model that grants users consistent access to member-exclusive events, content, and services.
Users may qualify for a refund under specific situations, including:
Service Cancellation: If a membership is canceled within the specified trial period or cancellation window, users may be eligible for a refund of the most recent payment.
Lapsed Membership Access: If a membership inadvertently lapsed due to a technical issue, users may be qualified for a refund if they were unable to access paid features during that time.
Event Cancellations: If an event that was booked through the membership is canceled by wildandactive.com, users could apply for a refund of the associated fees.
Inaccessibility of Services: If certain promised features or services are temporarily unavailable for an extended period, users might be eligible for a refund proportional to the service they could not access.
Users seeking to explore their eligibility for a refund under any of these circumstances are encouraged to review their membership terms or reach out to customer support for personalized assistance regarding their specific situation.
Step-by-Step Process to Request Your wildandactive.com membership Refund Like a Pro
If you purchased through wildandactive.com:
Visit the wildandactive.com website.
Log in to your account using your credentials.
Navigate to the 'Account Settings' section, usually found in the top-right corner.
Click on 'Billing Information' or 'Subscriptions.'
Locate the 'Request a Refund' button.
Fill out the refund request form with your details.
In the refund reason, mention that the subscription renewed without notice.
State that your account was unused during the billing period, if applicable.
Submit the form and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions.'
Find and tap on your wildandactive.com subscription.
Tap 'Cancel Subscription' to prevent future charges.
Go to the Report a Problem website at reportaproblem.apple.com.
Log in with your Apple ID and locate the wildandactive.com charge.
Select 'Report' and choose the 'Request a Refund' option.
In the reason section, mention the subscription renewed without notice and emphasize that you have not utilized the service.
Submit your request and monitor your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon in the top-left corner.
Select 'Subscriptions.'
Find and tap on your wildandactive.com subscription.
Tap 'Cancel Subscription' to prevent future charges.
Go to the Google Play website on your browser.
Log into your account and locate the wildandactive.com charge.
Click on the charge and select 'Request a Refund.'
In the messaging area, state that the subscription renewed unexpectedly and that you did not use the service.
Submit your request and await a reply in your email.
If you purchased through Roku:
Access the Roku homepage and navigate to 'Streaming Channels.'
Select 'My Channels' or go to 'Manage Your Subscription' in your account settings.
Find the wildandactive.com channel and select it.
Choose the option to cancel your subscription.
Visit the Roku account management page online.
Log into your account and navigate to 'Order History.'
Locate the wildandactive.com subscription charge.
Select 'Request a Refund' next to the charge, if available.
In your message, mention the unexpected subscription renewal and state that the account has not been utilized.
Submit the request and keep an eye on your email for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to wildandactive.com membership for Refund
I am writing to request a refund for my membership account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter. If you require any further information, please do not hesitate to reach me at [Your Phone Number].
Best regards, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting processing.
This is the initial status. Please allow up to 3 business days for the refund to move to the next stage.
Processing
Your refund is currently being processed by our team.
This status typically lasts 3-5 business days. You will be notified once your refund is on its way.
Refunded
Your refund has been approved and funds have been returned.
The amount will be credited back to your original payment method within 5-7 business days.
Partially Refunded
A portion of your refund request has been successfully processed.
You will receive a partial refund for the eligible amount, which will appear in your account shortly.
Completed
The refund process has been fully completed.
You should see the funds in your account. Thank you for your patience!
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Wild and Active, members enjoy a variety of services including guided outdoor experiences and fitness classes. However, situations may arise that lead members to seek refunds. Here are some realistic scenarios illustrating how users have successfully claimed refunds:
Event Cancellation: A member booked a weekend hiking trip through Wild and Active but received an email a few days prior notifying them of a cancellation due to adverse weather conditions. The member promptly reached out to customer service and received a full refund for the booking, ensuring they could plan another adventure.
Service Downtime: A member experienced an unexpected disruption in their access to online fitness classes due to scheduled maintenance. After the maintenance period, they contacted support to inquire about their account status and received a prorated refund for the time they could not access the service.
Membership Upgrades: After upgrading to a premium membership for access to exclusive events, a member realized the additional features were not a fit for their needs. They contacted Wild and Active within the refund window and successfully received a partial refund for the difference in membership levels.
Billing Inquiry: A user noticed an unexpected charge after adjusting their subscription plan. They initiated a chat with customer service to clarify the billing process. After confirming the change was made in error, they were issued a refund for the additional charge.
The Easiest Way to Get a wildandactive.com membership Refund
If you're frustrated trying to get a refund from wildandactive.com membership—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Wild and Active is a streamlined process designed to keep you informed every step of the way. Here are the most efficient ways to track your refund status:
Email Notifications: Ensure that your email address linked to your Wild and Active account is up-to-date. Monitor your inbox for refund status updates from Wild and Active. Look for emails with subject lines like "Your Refund Update" to stay informed.
Mobile App Alerts: If you use the Wild and Active mobile app, enable push notifications. The app provides instant alerts about your refund status, so you won't miss any important updates.
Account Dashboard: Log into your Wild and Active account and navigate to the Account Settings section. Here, you can find a dedicated Order History tab where all your transactions, including refunds, are listed.
Refund Progress Information: In the Order History section, click on the specific order tied to your refund. You will find details regarding the refund amount, processing status, and estimated timeframes for completion.
Customer Support Chat: For real-time assistance, use the live chat feature on the Wild and Active website. A customer service representative can provide personalized updates about your refund if needed.
FAQ
Unfortunately, if you forget to cancel your Wild and Active membership before the renewal date, refunds for the membership fee typically cannot be provided. We encourage you to review the cancellation policy in your account settings to stay informed about renewal dates and ensure you manage your membership according to your needs.
Refunds for membership fees processed through wildandactive.com typically take 5 to 10 business days to appear in your account, depending on your bank's processing times. Once the refund is initiated, you will receive an email confirmation to keep you informed of the status.
If you notice a charge but do not have an active subscription, please check your account details on wildandactive.com to confirm your subscription status. If you still have questions or need assistance, contact our customer support team for clarification and to ensure that any discrepancies are resolved.
If you're unable to secure a refund directly from your wildandactive.com membership, consider reaching out to customer service again for further assistance. You may also ask to escalate your inquiry within their support system for additional review. Additionally, reviewing your account details and any related policies may provide further insights into your options.
If your request for a refund has been declined, consider reviewing the refund policy on wildandactive.com for specific terms that may apply. You can also reach out to customer support again for clarification on the decision, or check your account details to ensure all information submitted is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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