How to Get a Willow Street Yoga Refund

• Account Information: Ensure you have your Willow Street Yoga account information and login credentials ready.
• Transaction ID: Locate the transaction ID or order number associated with your purchase, usually found in your confirmation email.
• Date of Purchase: Note the date when the service or class package was purchased for reference.
• Class Details: List any specific classes or workshops that require a refund, including dates and times.
• Reason for Refund: Clearly outline the reason for your refund request, as this may be required for processing.
• Payment Method: Have details of the payment method used during the transaction, whether it was credit card, PayPal, or another form.
• Communication Records: Include any emails or messages exchanged with Willow Street Yoga regarding your refund request.
• Cancellation Policy: Review and reference the cancellation policy outlined on their website to ensure your request aligns with their terms.
• Class Attendance Records: If applicable, gather proof of class attendance or cancellation, as this may support your refund claim.

*Working days are Monday to Friday, and don't include public holidays.

At Willow Street Yoga, users enjoy various rights regarding their membership and class enrollment, and it’s essential to understand the specific circumstances under which refunds may be applicable. The studio offers a range of classes, workshops, and membership plans designed to support practitioners in their yoga journey. Refund eligibility mainly revolves around membership status, class participation, and event enrollment.

Users may qualify for a refund in the following scenarios:

• Class Cancellations: If a class is canceled by Willow Street Yoga due to unforeseen circumstances, participants may be eligible for a refund or credit for future classes.
• Membership Changes: In the event of a membership tier change that affects the services provided, users may inquire about potential adjustments to their account balance.
• Workshop or Event Cancellation: If a registered workshop or event is canceled by the studio, attendees might be eligible for a full refund or credit towards future events.
• Medical or Valid Personal Circumstances: Users who face medical emergencies or other substantial personal circumstances may reach out to discuss options for refund or credit based on their specific situations.
• Account Termination: Users who choose to terminate their membership after the initial commitment period may be eligible for a pro-rated refund according to the studio’s policy.

For any questions regarding refund eligibility, members are encouraged to review their account details or contact customer support for clarification based on their individual circumstances.

At Willow Street Yoga, our members sometimes encounter unique situations that lead them to request refunds. Here are a few scenarios where users successfully claimed refunds:

• Unexpected Class Cancellation: A member scheduled for a specialty workshop found out last minute that the class was canceled due to instructor availability. They reached out to customer service, and after confirming the cancellation, the team processed a full refund for the workshop fee promptly.
• Subscription Plan Change: A subscriber intended to switch from a monthly plan to an annual membership but mistakenly billed for another month. Upon contacting support, they received assistance to adjust their membership plan and were refunded the duplicate month’s charge.
• Accidental Purchase of Drop-In Classes: A user accidentally purchased a bundle of drop-in classes instead of renewing their existing membership. After explaining the situation to customer support, they were able to receive a refund for the drop-in package and successfully renew their membership instead.
• Class Credit Expiration: A customer noticed they had some class credits that were nearing expiration. After requesting a refund for the unused credits, support verified their account and processed the refund before the credits expired, ensuring the customer wasn’t left with an unused balance.

Tracking your refund status at Willow Street Yoga is straightforward and designed to keep you informed throughout the process. Here are the most efficient ways to stay updated on your refund:

• Email Notifications: Keep an eye on your email inbox for notifications from Willow Street Yoga. When a refund is initiated, you will receive an email detailing the amount and status. Look for emails from support@willowstreetyoga.com for the most accurate updates.
• Account Dashboard: Log into your account on the Willow Street Yoga website. Navigate to the Order History section, where you can find detailed information regarding your past purchases, including refunds. This section will indicate whether your refund is pending, processed, or completed.
• Mobile App Notifications: If you’re using the Willow Street Yoga mobile app, enable notifications to receive real-time updates about your refund status directly on your device. This feature ensures you’re always informed without needing to check manually.
• Billing Section: Within your account settings, access the Billing section for a comprehensive view of transactions, including any ongoing refunds. This is also where you can find any additional details about refund processing times.
• Customer Support: If you have questions about your refund status or need further assistance, contact Willow Street Yoga’s customer support. Use the live chat feature on the website or call their support line for prompt responses.