How to Get a Wise ADHD Refund

• Account Login Details: Ensure you have your username and password handy to access your Wise ADHD account.
• Transaction ID: Locate the specific transaction ID for the purchase you wish to refund, which can be found in your account purchase history.
• Proof of Purchase: Keep a copy of your receipt or confirmation email that verifies the details of the service or product purchased.
• Reason for Refund: Prepare a concise explanation detailing why you are requesting a refund, such as service dissatisfaction or billing errors.
• Subscription Details: If applicable, note your subscription plan, including start date and next billing date, as this may impact the refund process.
• Communication Records: Gather any prior correspondence with Wise ADHD regarding this transaction to provide context for your refund request.
• Time of Request: Ensure your refund request is within the designated timeframe outlined by Wise ADHD's refund policy.

At Wise ADHD, we strive to provide valuable services that support our users in managing ADHD challenges. Understanding your eligibility for a refund depends on specific circumstances related to your subscription or service usage. Our policies are designed to ensure clarity and fairness in these situations.

• Cancellation Prior to Renewal: If you cancel your subscription before the next billing cycle begins, you may qualify for a refund for that upcoming charge, considering your service was not used during the renewal period.
• Service Not Accessible: In instances where users have experienced technical difficulties that prevented access to services, a review of the situation may indicate eligibility for a refund.
• Unused Membership Period: If you have purchased a membership but did not utilize the services due to personal circumstances, you might be eligible for a prorated refund for the remaining period of your subscription.
• Service Failures: If the service provided did not meet the outlined standards or expectations, a request for review may lead to eligibility for a refund.
• Consistent Issues: Users experiencing ongoing issues with service functionality over a reasonable timeframe may submit their concerns for consideration regarding potential refunds.

For any refund inquiries, it is recommended to consult the specific guidelines mentioned in your user agreement or reach out to customer support for assistance tailored to your individual situation.

At Wise ADHD, we strive to provide our users with exceptional support during their journey. Here are some real user scenarios where individuals successfully claimed refunds under various circumstances.

• A user accidentally upgraded their subscription plan while trying to explore the features of the new plan but realized it was beyond their needs. After reaching out to customer support, they were able to easily revert back to their original plan and received a refund for the difference in payment.
• After purchasing a personalized coaching session package, a user encountered unforeseen scheduling conflicts. They contacted Wise ADHD to discuss this issue and received a full refund for the sessions they could no longer attend, ensuring a smooth transition.
• A user mistakenly paid for a month of premium access they intended to cancel. Upon realizing the error during a subscription inquiry, they reached out to Wise ADHD and were promptly refunded the payment after confirming their cancellation preference.
• One of our users experienced a temporary service interruption during an important session and sought assistance for the inconvenience. Wise ADHD provided a refund for the affected session, allowing the user to reschedule without feeling burdened by the unexpected issue.

Tracking your refund status efficiently with Wise ADHD is straightforward, thanks to our dedicated communication channels and user-friendly systems. Here’s how you can stay updated:

• Email Notifications: Look out for email updates from Wise ADHD. We send out notifications once your refund is processed and provide estimated timelines for completion.
• In-App Updates: Use the Wise ADHD mobile app to check real-time refund status alerts. Enable notifications to receive instant updates directly on your phone.
• Account Dashboard: Log into your Wise ADHD account and navigate to the Order History section. Here, you can track the status of your refund and any associated transactions.
• Billing Section: Under the Billing section of your account settings, you’ll find detailed information about your refunds, including amounts and processing dates.
• Refund Progress Information: We provide detailed updates on refund progress within your account. You’ll see stages such as “Refund Requested,” “Processing,” and “Refund Completed.”
• Customer Support: If you have questions or require specific updates, reach out to our support team via the in-app chat or email. Our team will assist you in tracking your refund status further.